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Reviews of Clifton Hotel

3 out of 5
Clifton Hotel
St Pauls Road, Clifton, Bristol, England

Reviews

7.4

Good

Rating 10 - Excellent. 240 out of 1000 reviews" "
Rating 8 - Good. 366 out of 1000 reviews" "
Rating 6 - Okay. 222 out of 1000 reviews" "
Rating 4 - Poor. 115 out of 1000 reviews" "
Rating 2 - Terrible. 57 out of 1000 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Nicole

Stayed 2 nights in Mar 2024

6/10 Okay

Allison

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was warm but absolutely tiny. Did not even have a full size double bed. We also were not made away of the 12 a night parking charge. Staff were pleasant.
Stayed 2 nights in Mar 2024
Response from Judith on 9 Apr 2024
Dear Allison, thank you very much for taking your time to leave us a review, as a small business we grow with feedback, we are sorry to hear about this, we have the heating on timer, but guest can turn in on or off from the bedroom, just adjustin the radiator valve. Parking is indeed 12.00 per night, prices in Bristol per day range from 15-25 per day, Best Wishes

8/10 Good

ryan

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Judith on 24 Mar 2024
Dear Osariemen, thank you very much for taking your time to leave us a review, as a small business we grow with feedback, we are looking forward to welcome you once again next time you visit Bristol. Best wishes

4/10 Poor

Caroline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Judith on 24 Mar 2024
Dear Caroline, thank you very much for taking your time to leave us a review, as a small business we grow with feedback, we are currently undergoing many changes in the hotel/rooms, we hope next time you visit Bristol that you can notice our improvement, Best wishes

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value hotel. Rooms not very large, but clean and well presented. Staff very helpful
Stayed 2 nights in Mar 2024
Response from Judith on 24 Mar 2024
Dear Simon, thank you very much for taking your time to leave us a review, as a small business we grow with feedback, we are so pleased to hear that you had a good stay with us! We are looking forward to welcome you once again next time you visit Bristol. Best wishes

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Single room is just that. Only one person can be in the room at any time. Shower was very small. Minimal amenities.
Stayed 3 nights in Feb 2024
Response from Judith on 8 Mar 2024
Dear Richard, thank you very much for taking your time to leave us a review, as a small business we grow with feedback, we do have bigger rooms for those that ennjoy the extra space like our double rooms and king size bedrooms, best wishes

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities
Only required a bed for 1 night. Lift out of order so had to use stairs up 3 levels, fine for me but not for anyone with mobility issues. Restaurant on site, menus & service options in room, I didn't use as visited family local to hotel. Room well presented, good supply of teas & coffee, bowl of fruit, mini fridge, radio & TV, en suite shower room. Will use again.
Stayed 1 night in Feb 2024
Response from Judith on 1 Mar 2024
Dear Carol, thank you very much for taking your time to leave us a review, as a small business we grow with this feedback, we are so pleased to hear that you enjoy your stay with us, we are sorry for any inconvinience caused by the lift, we are working very hard to get it back on service as soon as possible. We are looking forward to welcome you once again next time you visit Bristol. Best wishes, Judith

6/10 Okay

Jarrett

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Ground floor shakes due to loud music from pub below, tv was in need of repair, not great air flow. Bed was okay, seemed clean enoug, altogether ok.
Stayed 3 nights in Feb 2024
Response from Judith on 1 Mar 2024
Dear Jarrett, thank you very much for taking your time to leave us a review, as a small business we thrive with feedback, we are sorry to hear about this things, I can assure you we will look into it to avoid it from happening again, Best Wishes

6/10 Okay

Fiona

Stayed 1 night in Feb 2024
Response from Judith on 24 Mar 2024
Dear Fiona, thank you very much for taking the time to leave us a review, as a small business we grow with feedback, we are looking forward to welcome you once again next time you visit Bristol. Best Wishes,

10/10 Excellent

Fran

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Noisy at night. Friendly staff. Welcome area nice. Location perfect. Single room adequate but very small. Price affordable for location but high for the quality and decor of room. Secure parking. Refreshments replaced without needing to ask. Fridge handy. Would rate higher if the spec of the room was better. Lift out of order however hotel called prior to arrival to warn of this.
Stayed 2 nights in Feb 2024
Response from Judith on 8 Mar 2024
Dear Fran, thank you very much for taking your time to leave us your feedback, we are so pleased to hear that you had a good stay with us, we are looking forward to welcome you once again next time you visit Bristol.

8/10 Good

Damian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thanks Clifton hotel for an enjoyable stay, the receptionist was very helpful and the bar staff were very accommodating of 4 excitable 11-12 year old boys! Would recommend
Stayed 1 night in Feb 2024
Response from Judith on 24 Mar 2024
Dear Damian, thank you very much for taking your time to leave us a review, as a small business we grow with feedback, we are so pleased to hear that you had a good stay with us! We are looking forward to welcome you once again next time you visit Bristol. Best wishes

8/10 Good

Luke

Stayed 2 nights in Jan 2024
Response from Judith on 23 Feb 2024
Dear Luke, thank you very much for taking your time to leave us a review, as a small business we grow with feedback, Best Wishes

6/10 Okay

Andrew

Stayed 1 night in Jan 2024
Response from Judith on 23 Feb 2024
Dear Andrew, thank you very much for taking your time to leave us a review, Best Wishes

6/10 Okay

John

Stayed 1 night in Jan 2024
Response from Judith on 23 Feb 2024
Dear John, thank you very much for taking your time to leave us a review, Best Wishes

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
Great location and good feature of parking, however walls are very thin (could hear the person snoring next door and also heard their alarm going off in the morning).
Stayed 1 night in Dec 2023
Response from Judith on 28 Dec 2023
Dear Heather, thank you very much for taking the time to leave us a review, as a small business we thrive with feedback, we are so pleased to know that you enjoyed the location and the hotel. We are sorry to hear you experienced some rooms from the other rooms. Best wishes

6/10 Okay

Elaine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
1 nt stay in Dec
The room was clean but needed a refurbishment. The word i would use to describe would be 'fine'. We slept well and pillows were comfortable. It felt like for a small amount of money the hotel could make the room much nicer. Eg, currently no bedside table of plug socket by my side of the bed. Bathroom could be up graded. Plus points were: Excellent location Racks bar has a great atmosphere and nice staff. Reception staff were quite cheerful. Room was quiet enough even though lots of Christmas parties in Racks.
Stayed 1 night in Dec 2023
Response from Judith on 28 Dec 2023
Dear Elaine, thank you very much for this feedback, we are so pleased to know that you had a good stay with us, We have taken note of this requests. we are looking forward to welcome you once again next time you visit Bristol.

4/10 Poor

Paul

Disliked: Property conditions & facilities
I stayed at this property for 1 night on the coldest day so far of the year. The heating was not switched on. Even when I asked the heating barely came on. The room was an ice block! Not cool!
Stayed 1 night in Dec 2023
Response from Judith on 28 Dec 2023
Dear Paul, Thank you very much for your feedback, we are sorry to hear that you experienced this, we have a good heating system in place we adjusted the heating times to reflect this, and also sorted any issues. We are sorry this wasn't looked at durind your stay, the reception team is happy to assist you 24/7/ Best Wishes

10/10 Excellent

Angelina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Excellent staff
Stayed 3 nights in Nov 2023
Response from Judith on 28 Dec 2023
Dear Angelina, thank you very much for taking the time to leave us a review, as a small business we grow with feedback, we are so pleased to know that you had a good stay with us, and that the team was welcoming and accommodating, we send you a big thank you from: Katie, Noah, Naomi. Best wishes

8/10 Good

Katy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great place to stay
The pain is peeling but the staff are great and lots of lovely little touches. Comfy bed, complimentary fruit bowl, mini bar, proper glasses in the bathroom, nice and clean, good tea/coffee in room, warm and cozy, breakfast was delicious and cooked to order, restaurant did great pub type food also and good selection of drinks and cocktails. They asked for a security deposit on arrival which worried me but very little noise from other rooms and overall a great place to stay. Very close to uni where I was going.
Stayed 2 nights in Nov 2023
Response from Judith on 28 Dec 2023
Dear Katy, thank you very much for taking the time to leave us a review, as a small business we grow with feedback, we are so pleased to know that you enjoyed your stay with us! We are looking forward to welcome you once again next time you visit Bristol. Best wishes,

10/10 Excellent

Luca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Judith on 16 Nov 2023
Dear Luca, Thank you very much for taking the time to leave us a review, as a small business we thrive with feedback! We are so pleased to hear that you had a good stay with us! We are looking forward to welcome you once again next time you visit Bristol. Best Wishes,

6/10 Okay

Yung ming

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Judith on 10 Nov 2023
Dear Yung, thank you very much for taking the the to leave us a review, as a small business we grow with this feedback. We are currently undergoing many changes in the hotel/rooms, we hope next time you visit Bristol that you can notice our improvements. Best Wishes,

4/10 Poor

Scarlett

Travelled with partner
Liked: Staff & service
The walls in this property are far too thin. In our ground floor room, not only did the music from the hotel’s basement bar and restaurant reverberate through the window and floor, but we were kept awake until 1am by the extremely loud TV, music and shouting from the guests next door. You can hear everything from the hallway - we even heard someone sneezing elsewhere. Window doesn’t open in the room - no option to get fresh air in as the old windows lift up slightly but are too heavy to hold themselves open. Would not stay again.
Stayed 1 night in Oct 2023
Response from Clifton Reception Team on 4 Nov 2023
Dear Scarlett, thank you very much for taking the time to leave us a review, as a small business we grow with feedback! Wea re sorry to hear the noise that you experienced from Racks bar and Kitchen, I will give your feedback to the restaurant manager, Our reception is available 24/7, they are there to assist with any issues and requests. We are looking forward to welcome you once again next time you visit Bristol. Please feel free to request a room in the higher floors. Best Wishes

4/10 Poor

Ovidiu

Disliked: Cleanliness, property conditions & facilities
To hot
Stayed 1 night in Oct 2023
Response from Clifton Reception on 16 Oct 2023
Dear Ovidiu, thank you very much for taking the time, as a small business we thrive with feedback. We are sorry to hear that the weather had an impact in your stay, we do not have air con, but we do have fans upon request. Best wishes

4/10 Poor

Stuart

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
very old, very tired and shabby, room was tiny and very inconvenient in its layout, and extremely hot even though it was not hot weather. I had to have the window wide open, which meant the student bar crawl bar outside noise came reverberating round the room till midnight. The breakfast was also highly weird.
Stayed 1 night in Oct 2023
Response from Clifton Reception on 16 Oct 2023
Dear Stuart, thank you very much for your feedback, as a small business we thrive with feedback, we are sorry to hear this, we do not have air con, but we do have fans upon request. We are in a lively area, but happy to allocate a room in a higher floor. Best Wishes

2/10 Terrible

Verified traveller

Disliked: Staff & service
Disorganized booking
I could only comment on the booking. Both hotel and hotels.com would not take responsibility of whose at fault of letting us book a room that do not exist. It was late night, we called the hotel as soon as we booked for which they have confirmed. Half an hour later they called that they have no room for us.Although they rang to apologize and explained that its Hotels.com system’s error, the receptionist promised she will cancel and process the refund. Only to find out the next day that they didn’t. Then, I had to phone the hotel to request the cancellation. They are very disorganized.
Stayed 1 night in Sep 2023
Response from Judith on 3 Oct 2023
Dear Guest, we are unable to see your reservation as this is as anonymous, we are sorry to hear this, we are pleased to know the team was prompt to contact you, we are sorry for any inconvenience caused, feel free to contact us to follow this up. Best Wishes,

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Just really bad from trying to check in to the standard of the room for the price they charged could go on for hours basically avoid the hotel like the plague spend another £20 and stay in a chain hotel which I do t agree with with but this is shocking
Stayed 1 night in Sep 2023
Response from Clifton Reception team on 3 Oct 2023
Dear Anonymous guest, thank you very much for taking your time to leave your feedback, as a small business we thrive with this, we are sorry to hear that you did not enjoy your stay, our rooms are standard size, 3* hotel, rates are upon availability. We appreciate this feedback so we can avoid this from happening again, thank you

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A welcoming, helpful and friendly hotel.
Stayed 1 night in Sep 2023
Response from Judith on 3 Oct 2023
Dear Clark, thank you very much for taking your time to leave us your review, as a small business we grow with feedback! We are so pleased to know you had a good stay with us and that the staff was welcoming! We are looking forwward to see you again next time you visit Bristol. Best Wishes,

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service
Compact room, but delivered what I needed. It’s not grand, but good value. The staff were all friendly & helpful. The whole hotel has a nice vibe. There’s a good bar downstairs with staff who are cheerful, active & engaged. Great team.
Stayed 1 night in Sep 2023
Response from Judith on 3 Oct 2023
Dear David, thank you so much for taking the time to leave us a review, as a small business we grow with feedback, we are so pleased to know that you had a good stay with us, we are currently doing small updates in the hotel/rooms, so we hope next time you visit Bristol

2/10 Terrible

Sam

Stayed 2 nights in Aug 2023
Response from Judith on 3 Oct 2023
Dear Sam, thank you for taking your time to leave us a review, as a small business we grow with feedback! We are sorry to hear you did not have a good stay with us, we would like to know what affected your stay so we can avoid this from happening again.Thank you.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short stay
Great short stay
Stayed 2 nights in Aug 2023
Response from Judith on 23 Aug 2023
Dear David, thank you very much for taking the time to leave us a review, as a small business we grow with this feedback! We are so pleased to know that you had a good stay with us, we are looking forward to welcome you once again next time you visit Bristol. Best wishes,

6/10 Okay

Patrick

Business traveller
Disliked: Cleanliness, room comfort
Poor Housekeeping
Reception did not accept American Express. Room cleanliness was very poor - mattress/duvet cover was heavily stained and bathroom still had items left behind from previous guest (festival armband left on shower gel holder)
Stayed 1 night in Aug 2023
Response from Judith on 23 Aug 2023
Dear Patrick, thank you very much for taking your time to leave us a review, as a small business we grow with feedback! I can assure you we will look into this with the team and out house manager to avoid it from happening again, we are really sorry for this. Best Wishes

8/10 Good

kevin

Stayed 1 night in Aug 2023
Response from Judith on 15 Aug 2023
Dear Kevin, thank you very much for taking the time to leave us a review, as a small business we grow with feedback! We are so pleased that you had a good stay with us! We are looking forward to welcome you once again next time you visit Bristol, Best Wishes,

6/10 Okay

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything great apart from room
Good stuff , staff were lovely. Food tasty. Cooked breakfast excellent. Not so good stuff. Room No 67 is tiny bathroom was even smaller. £10 extra to park in carpark. That should be mentioned in pre book info . £111 to stay for 1 night in a sub par room is not great value.
Stayed 1 night in Aug 2023
Response from Clifton Reception Team on 13 Aug 2023
Dear Peter, thank you very much for your feedback, as a small business we grow with feedback. We are pleased you had a good stay, parking is advertised and as we can see you book via expedia, the cost is advertised in the different overview and details of the hotel. Best wishes

10/10 Excellent

cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Great location.
Stayed 1 night in Aug 2023
Response from Judith on 7 Aug 2023
Dear Cathy, thank you very much for taking the time to leave us your review, as a small business we grow with feedback! I am so pleased to know that you had a good stay with us! We are looking forward to welcome you once again next time you visit Bristol. Best Wishes

8/10 Good

Chukwudozie

Business traveller
Liked: Cleanliness, staff & service, amenities
Neat and lovely staff
Stayed 1 night in Jul 2023
Response from Judith on 27 Jul 2023
Dear Onyinyechi, thank you very much for taking the time to leave us a review, as small business we grow with feedback, We are pleased to know you had a good stay with us, we are currently undergoing many changes in the hotel and room, and we hope you can notice our improvements, best Wishes

8/10 Good

Thomas

Stayed 1 night in Jul 2023
Response from Judith on 26 Jul 2023
Dear Thomas, thank you very much for taking the time to leave us a review, as a small business we grow with feedback! Best Wishes

8/10 Good

Nanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Judith on 22 Jul 2023
Dear Nanette, thank you very much for taking the time to leave us a review, as small business we grow with this feedback! we are looking forward to welcome you once again next time you visit Bristol. Best wishes

6/10 Okay

Melanie

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Judith on 21 Jul 2023
Dear Melanie, thank you very much for taking the time to leave us a review, as a small business we grow with feedback! We are so pleased that you had a good stay with us, we are currently under going many changes in the hotel/rooms, and we hope next time you visit Bristol that you can notice our improvements. Best Wishes

10/10 Excellent

Marcia

Stayed 2 nights in Jul 2023
Response from Judith on 21 Jul 2023
Dear Marcia, thank you very much for taking the time to leave us a review, as a small business we grow with feedback! We are so pleased that you had a good stay with us! We are looking forward to welcome you once again next time you visit Bristol. Best Wishes,

10/10 Excellent

Georgia A

Stayed 1 night in Jul 2023
Response from Judith on 18 Jul 2023
Georgia, thank you very much for leaving us your feedback! As a small business we grow with feedback! We are so pleased to know that you had a good stay with us, and we are looking forward to welcome you once again next time you visit Bristol. Best wishes,

10/10 Excellent

Deborah

Stayed 2 nights in Jul 2023
Response from Judith on 18 Jul 2023
Dear Deborah, thank you very much for taking the time to leave us a review, as a small business we grow with feedback! we are so pleased to know that you had a good stay with us! we are looking forward to welcome you once again next time you visit Bristol. Best wishes,

8/10 Good

Grant, Trenton

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy beds, parking is a bargain in a neighborhood were parking is limited, walkable to many things around the University.
Stayed 1 night in Jun 2023
Response from Judith on 12 Jul 2023
Dear Grant, thank you very much for taking the time to leave us a review, as a small business we grow with this feedback! We are looking forward to welcome you once again next time to visit Bristol, Best Wishes

10/10 Excellent

Marisa

Stayed 2 nights in Jun 2023
Response from Judith on 12 Jul 2023
Dear Marisa, thank you very much for taking your time to leave us a review, as a small business we grow with feedback! We are so pleased that you had a good stay with us! We are looking forward to welcome you once again next time you visit Bristol.

6/10 Okay

sarfraz

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
about my stay
overall I enjoyed staying at Clifton Hotel. The cleaners were very pleasant and cleaned my room well. Excellent food at the food bar! The bad thing was that there were too many flies in my room every day. The plants outside my room near the main entrance should have been cut. Clearly, the plants were attracting the damn flies. Bad management!
Stayed 14 nights in Jun 2023
Response from Clifton Reception Team on 12 Jul 2023
Dear Sarfraz, thank you very much for your message, we will look into this, thank you for your feedback! Best wishes,

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
It was difficult trying to get the TV to work. Otherwise a good bedroom and neat and tidy.
Stayed 1 night in Jun 2023
Response from Judith on 28 Jun 2023
Dear Tim thank you very much for taking the time to leave us a review, we are sorry to hear that you found our TV's to be difficult to work, they are very new, and we wonder if it is something with this divice in specific, we will look into this. Best Wishes,

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023
Response from Judith on 28 Jun 2023
Paul, thank you very much for taking the time to leave us a review, as a small business we grow with feedback! We are sorry to hear you did not have a great stay with us, customer service is our priority, we hope next time you visit Bristol you can notice our improvements.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Judith on 23 Jun 2023
Dear Guest, thank you ery much for taking the time to leave us a review, as a small business we grow with feedback! We are so pleased that you had a good stay with us, we are currently undergoing many changes in the hotel /rooms, we hope next time you visit Bristol that you can notice our improvements. Best Wishes,

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfect for my needs and it was quiet. There seemed to be a calm about the hotel which I appreciate. There was always someone at the desk with was a comfort given I was travelling on my own.
Stayed 2 nights in Jun 2023
Response from Judith on 23 Jun 2023
Dear Eileen, thank you very much for taking the time to leave us a review, as a small business we grow with feedback! we are so pleased that you had a good stay with us! We are currently undergoing many changes in the hotel/rooms, we hope you can notice our improvements, best wishes,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent help with check in and parking on arrival. Dining and breakfast freshly made and delicious. Room clean but weather was very hot and humid so would have been more comfortable with light bed linen option
Stayed 1 night in Jun 2023
Response from Clifton Hotel Team on 22 Jun 2023
Dear Guest, thank you very much for taking your time to leave us your feedback. As a small business we grow with feedback! We are so pleased that you found the room clean, we are sorry that we can't provide air con in the rooms, we will look into a linen alternative,

8/10 Good

Philip

Liked: Cleanliness, staff & service, room comfort
Great Hotel in a Good Location.
This was a super find. Great location and a nice hotel. The staff were helpfull and the room was pleasant for a single room.
Stayed 1 night in Jun 2023
Response from Judith on 22 Jun 2023
Dear Philip, thank you very much for taking the time to leave us a review, as a small business we grow with feedback! We are so pleased that you had a good stay with us! We are looking forward to welcome you once again next time you visiti Bristol. Best Wishes,