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Reviews of Bay Mills Resort And Casino

3 out of 5
Bay Mills Resort And Casino
11386 West Lakeshore Drive, Brimley, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 13 out of 31 reviews" "
Rating 8 - Good. 11 out of 31 reviews" "
Rating 6 - Okay. 5 out of 31 reviews" "
Rating 4 - Poor. 1 out of 31 reviews" "
Rating 2 - Terrible. 1 out of 31 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Residual smoke smell in room and hallways Super loud fan in bathroom and no night light
Stayed 3 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice stay. Went snowmobiling from this location- easy to get to trails.
Stayed 2 nights in Jan 2018
Response from Kevin on 6 Feb 2018
Thanks for the high marks. You can always count on us having snow! :) hope you can visit again soon.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was amazing. Room, casino, food, where all great.
Stayed 1 night in Jan 2018
Response from Kevin on 9 Jan 2018
thank you for the high marks. We look forward to seeing you again.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!!!!!!
Was a great place for me and my friends to stay, fun right in the trail and night life was good!!!
Stayed 3 nights in Dec 2017
Response from Kevin on 9 Jan 2018
Thanks for the high marks! Hope you can visit again...trails are still good!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Quiet
Comfortable, but older room. It was nice and quiet. I would stay again.
Stayed 1 night in Nov 2017
Gerald, thank you for your high marks! We are continuing to update our facility to improve our offering here! Hope you visit again soon. thank you, Kevin

10/10 Excellent

Durae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Hey Durae, thank you for the high marks :) hope to see you here again!

8/10 Good

Richard, Fremont, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel great scenery.
This hotel is in a great location in upper Michigan and is also a Casino. Very close to a lot of Michigan's favorite tourist spots.
Stayed 1 night in Oct 2017
Response from Kevin on 24 Oct 2017
Richard, thanks for the high marks. We do live in a beautiful part of the world for sure! :) We are working on parking lot soon. Hope to see you here again soon.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was fine but the shower was noisy at times. Good place to go to the Falls and gamble during the evening.
Stayed 1 night in Sep 2017
Thanks for your high marks Sandra. We hope you visit us again soon! :) Kevin

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
Bay mills resort was very good, they even gave me an extra 25% discount for being a veteran, on top of Hotel.com all really nice discount.
Stayed 1 night in Oct 2017
Hey Robert, glad you enjoyed your stay here. We are proud to give discounts to our veterans. Hope to see you here again soon. Kevin

8/10 Good

Edward

Liked: Cleanliness, staff & service, room comfort
OK but...
Hotel is a bit run down. Carpet needs to be replaced. No frills hotel. No pool or hot tub. I will stay at the Sault Ste Marie casino next time.
Stayed 1 night in Oct 2017
Edward, thanks for your high marks. We are continuously working on replacing and improving all areas at resort. We have more to go but will get all area's addressed in the near future. Hope to see you here again! Kevin.

10/10 Excellent

Michaelene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bay Mills
Wonderful stay at Bay Mills. Will go back!
Stayed 3 nights in Sep 2017
Glad you visited...look forward to seeing you again!

10/10 Excellent

sharon, muskegon,MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice casino, decent drive distances to attractions
Fun clean enjoyable casino. Refrigerator, microwave in every room nice touch. Large clean room. Great affordable food.
Kitch-Iti-Kipi
Stayed 4 nights in Sep 2017
Response from Kevin on 13 Sept 2017
Thanks for the high marks :) looks like you had a great tour!

10/10 Excellent

Kattie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Kattie, thanks for the high marks :) Kevin.

8/10 Good

Sharon, saginaw mi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go to upscale restaurant next time.
Casino is not friendly.. slots are extremely tight.
Stayed 1 night in Aug 2017
Response from Kevin on 29 Aug 2017
Sharon, we hope to offer friendly service in all of our areas to our guests. Please inform management of any area's not at highest level on your next visit so we can address right away. We definitely do not have upscale dining....we offer a home style dining experience with great quality food and service. Hope to see you again soon. thank you....Kevin.

8/10 Good

Eduardo

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2017
Thanks for the high score! Kevin

8/10 Good

Kialeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Thanks for the good marks Kialeen! Kevin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Brimley, MI
The gaming package was great!
Stayed 3 nights in Aug 2017
Glad you enjoyed! Hope you can visit again soon. Kevin

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
thank you for the great marks Tim! Kevin.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Jamie, thanks for the high marks. Look forward to seeing you here again! Kevin.

2/10 Terrible

Andrea, Gaylord, Mi

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff
The staff was more concerned with visiting with each other than providing customer service. Desk clerk upon check was visiting with an other employee wasn't welcoming at all. We encountered this throughout our whole visit. The last day we were there I went to store to purchase a couple of items, the store employee ignored me and visited with another employee. I left without making my purchase. The evening of July 17 we did encounter a great employee in the bar/grill she had blonde hair and glasses, she was awesome. The other two women working with her were rude and lazy. Next time we're in Up we'll be staying at Kewadin, would never recommend this hotel.
Stayed 1 night in Jul 2017
Response from Kevin on 29 Aug 2017
Andrea, I am sorry to hear your visit was not to our high standards. We aim to offer the highest level of service and friendliness in all areas at Bay Mills. I hope you give us a chance to improve your experience here. Please contact me if you choose to visit us again. Thank you.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Good location and views.
Fairly nice accommodations, but the bathroom sink was crazed and brown around the drain. Non-smoking room smelled of smoke. Restaurant was close and the buffets were good.
Stayed 1 night in Jul 2017
Response from Kevin on 31 Aug 2017
Thank you for the feedback. We have been making updates to our facilities and rooms and will continue to do so...sinks is definitely on the list! We look forward to seeing you here again :)

6/10 Okay

Dre, Macomb Twp, MI

Liked: Cleanliness, staff & service
Disliked: Room comfort
Fine for just resting your head for a few hours.
My husband and I checked in around midnight, the nearest fast food anything was about 13 miles away and appeared to close at 11pm so this hotel is not exactly close to anything in our situation. The room appeared to be clean, however, our air circulation in our room was terrible. You could smell smoke coming in through the vent from the casino. I woke up the next morning with a mild sore throat. I have asthma and bad allaergies and chose a non-smoking room and this didn't exactly feel like clean air.
Stayed 1 night in Jul 2017

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family adventures
Great trip. Perfect hotel.
Stayed 1 night in Jul 2017
Melissa, glad you enjoyed your visit! Thanks for the high marks :) Kevin.

6/10 Okay

joel

Liked: Staff & service, property conditions & facilities
Hotel is ok
Little disappointed in the hotel. Front desk person was not pleasant. Casino was fun. Disappointed no poker. Surprised drinks were free, but service slow.
Stayed 1 night in Jul 2017
Joel, I hope your next visit is more enjoyable for you. We strive to offer friendly prompt service to all our guests!! Please inform management if these are lacking when staying here so we can address immediately. thank you...Kevin.

6/10 Okay

Richard

Liked: Staff & service, property conditions & facilities
Smoking...
We had the smokiest non-smoking room ever. I expect the public areas of a casino to be smokey. I don't expect the non-smoking wing of the hotel.
Stayed 1 night in Jul 2017
Richard, thank you for your comments. We have moved to a more none smoking establishment recently. We just switched entire hotel to none smoking this spring. I hope you next visit shows this effort and if you ever have a room not satisfactory please inform us at the desk and we can take steps to help resolve. thank you....Kevin.

6/10 Okay

Verified traveller

Liked: Staff & service
Smoky stay by the Bay
It was too smoky for our taste. We expected breathable air outside the casino area.
Stayed 2 nights in Jun 2017
Response from Kevin on 29 Aug 2017
We appreciate your comments. We have been moving towards a more smoke free environment for our guests over the recent past. We have switched Sacy's, Lobby and Hallways, and now our entire hotel is none smoking. There will always be smoking on gaming floor but hope these moves make it more comfortable for you on your next visit. Thank you.

8/10 Good

Melissa, Down State Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant place. (cigarette smokers paradise)
The hotel and staff were very nice and the room was very comfortable. Walking into the hotel, you are greeted with an overwhelming wave of cigarette smoke. Once you got away from the front desk and casino, smoking wasn't allowed so the smell was not as bad. If cigarette smoke bothers you, this would NOT be a place for you.
Stayed 1 night in May 2017

4/10 Poor

Diane

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Smoky!
The rooms were okay, beds were comfortable, the service staff was great. The only problem, and it's significant, is the smoke smell. The lobby is smoke free in theory, but the smell comes through from the other areas, the hallways are ventilated and smell okay. Our room seemed okay at first, but after a while we began to notice the smoky smell. We ended up running the AC all night (in 50 degree weather) to keep the smell out. I've stayed in casinos before, and most don't have this issue.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time experience
We booked one night at Bay Mills Resort and Casino in Brimley, having never been. It was a nice stay, clean, large room, comfortable, very quiet, with everything we needed, we stayed there the entire time. Meals were very good, staff very friendly and knowledgeable. We spent time at both casinos, and inbetween walked around the hotel area and relaxed. The only negative I might mention is that we are non-smokers, and had no idea the casinos you are allowed to smoke in. That part we did not like. Smoke was the only issue.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went Snowmobile
Had a Great time. Love this Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2017
Thank you for the high marks :)