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Reviews of Billings Hotel and Convention Center

3 out of 5
Billings Hotel and Convention Center
1223 Mullowney Ln, Billings, MT

Reviews

8.0

Very good

Rating 10 - Excellent. 390 out of 1004 reviews" "
Rating 8 - Good. 348 out of 1004 reviews" "
Rating 6 - Okay. 140 out of 1004 reviews" "
Rating 4 - Poor. 65 out of 1004 reviews" "
Rating 2 - Terrible. 61 out of 1004 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Madison

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For the price it was extremely old and run down and didn’t seem well kept up with. Dirt on the walls and loose hairs on my linens and towels. Disappointed
Stayed 1 night in May 2024
Response from Elise- Front Desk Manager on 22 May 2024
Madison, I am so sorry to hear you did not enjoy your stay. Please reach out to the hotel directly and ask for Elise, I would like to hear more about your experience and make this right for you!

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Elise- Front Desk Manager on 22 May 2024
Thank you for your rating, Troy! We appreciate you feedback and hope to see you again on your next trip to Billings!

10/10 Excellent

Callie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whoever was working the night we checked in was absolutely hilarious and very welcoming. Room was comfy and looked great. Slept like a log.
Stayed 1 night in May 2024
Response from Elise- Front Desk Manager on 21 May 2024
Thank you for your rating and review of the Billings Hotel and Convention Center! I appreciate your kind words about our staff, and I am so happy to hear you enjoyed your stay.We look forward to seeing you again on your next trip to Billings!

10/10 Excellent

Regena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about except for the shower head. I did let the clerk know. Hopefully when I visit again it will be upgraded. Other than that everything was perfect!!!
Stayed 2 nights in May 2024
Response from Elise- Front Desk Manager on 21 May 2024
Thank you for your rating of the Billings Hotel and Convention Center! We will be sure to have our Maintenance team check out that shower head. We appreciate your feedback and hope to see you again on your next trip to Billings!

10/10 Excellent

Waden

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under some construction but otherwise great.
Stayed 1 night in May 2024
Response from Elise- Front Desk Manager on 21 May 2024
Thank you for your rating of the Billings Hotel and Convention Center! We appreciate your feedback and hope to see you again on your next trip to Billings!

10/10 Excellent

charlotte, riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Under construction
Stayed 1 night in May 2024
Response from Elise- Front Desk Manager on 21 May 2024
Thank you for your rating of the Billings Hotel and Convention Center! We appreciate your feedback and hope to see you again on your next trip to Billings!

8/10 Good

Emily

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Elise- Front Desk Manager on 21 May 2024
Thank you for your rating of the Billings Hotel and Convention Center! We appreciate your feedback and hope to see you again on your next trip to Billings!

10/10 Excellent

audrey

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice clean, comfortable beds. Good breakfast.
Stayed 1 night in May 2024
Response from Elise- Front Desk Manager on 21 May 2024
Thank you for your rating and review of the Billings Hotel and Convention Center! I am so happy to hear you enjoyed your stay with us. We hope to see you again on your next trip to Billings!

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in May 2024
Response from Elise- Front Desk Manager on 17 May 2024
Thank you for your rating and review! I am so happy to hear you enjoyed your stay! We appreciate you sharing your experience and hope to see you see you again on your next trip to Billings!

6/10 Okay

JANSEN CHEN SHENG

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The sheet is not clean. May be need new one instead of the old one.
Stayed 1 night in May 2024
Response from Elise- Front Desk Manager on 16 May 2024
Thank you for you rating and review, I hope you are willing to give us another chance in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Elise- Front Desk Manager on 15 May 2024
Thank you for your rating of the Billings Hotel and Convention Center! We appreciate your feedback and hope to see you again on your next trip to Billings!

8/10 Good

Alana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was peaceful and not right in the middle of town
Stayed 1 night in Apr 2024
Response from Elise- Front Desk Manager on 15 May 2024
Thank you for your rating and review of the Billings Hotel and Convention Center! We appreciate your feedback and hope to see you again on your next trip to Billings!

6/10 Okay

Robert, Milwaukie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Maintenance of property was very poor. Door lock didn’t function. Drain for sink didn’t work. Curtains didn’t function properly. Mold formation above shower in bathroom. All in all whom ever is doing the maintenance for this facility needs additional training.
Stayed 1 night in May 2024
Response from Elise- Front Desk Manager on 16 May 2024
Robert, I am so sorry to hear this. We strive for each guest to have an excellent experience with us. Please reach out to the hotel directly and ask for Elise, I would like to make this right for you!

6/10 Okay

Kim

Disliked: Cleanliness, property conditions & facilities
The property is under construction. we actually didn’t hear any noise by time we checked in and out. But rooms look old, bathroom was not clean under the sink or around the tub. Beds just ok, bring your own pillow!
Stayed 1 night in May 2024
Response from Elise- Front Desk Manager on 16 May 2024
Thank you for you rating and review, Kim! We appreciate you navigating our big project. I hope you are willing to give us another chance in the future!

10/10 Excellent

cheryl

Was great
Stayed 1 night in Apr 2024
Response from Elise- Front Desk Manager on 15 May 2024
Thank you for your rating and review of the Billings Hotel and Convention Center! We appreciate your feedback and hope to see you again on your next trip to Billings!

8/10 Good

Todd

Liked: Cleanliness, staff & service
Older property but rooms are updated.
Stayed 1 night in May 2024
Response from Elise- Front Desk Manager on 15 May 2024
Thank you for your rating and review! We appreciate your feedback and hope to see you again on your next trip to Billings!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Elise- Front Desk Manager on 15 May 2024
Thank you for your rating of the Billings Hotel and Convention Center! We appreciate your feedback and hope to see you again on your next trip to Billings!

6/10 Okay

Don

Smelly
Stayed 1 night in May 2024
Response from Elise- Front Desk Manager on 15 May 2024
Don, I am so sorry to hear this. Please reach out to the hotel directly and ask for Elise, I would like to make this right for you!

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! We were stuck overnight due to a snow storm on our way to Yellowstone. We had a nice rest day and enjoyed the pool. The water slides were great fun! Unfortunately the hot tub had broken down that morning and wasn’t working. Also, we’re towing a travel trailer and had to park in the back parking lot. Because of Al the rain the edges of the lot were a 5-inch deep lake. We know the hotel can’t control the weather, but they might consider re-paving the lot around the convention center to prevent the accumulation of so much standing water. When we were there, there was construction as they renovate the convention center so that may be in their plans. The construction was not a problem at all. We barely noticed it. Staff was very friendly. The room was clean and spacious. We enjoyed our stay.
Stayed 1 night in May 2024
Response from Elise- Front Desk Manager on 15 May 2024
Thank you for your rating and review, Ann! We really appreciate your feedback. I am so glad to hear you were able to navigate through our big project! Thank you for your kind words about our staff! We hope to see you again on your next trip to Billings!

6/10 Okay

Daniel

The hotel is as expected. All in all on par with other hotels.
Stayed 1 night in May 2024
Response from Elise- Front Desk Manager on 8 May 2024
Thank you for your rating and review! We hope to see you again on your next trip to Billings!

10/10 Excellent

Leland

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great food in restraunt
Stayed 1 night in May 2024
Response from Elise- Front Desk Manager on 6 May 2024
Thank you for your fantastic rating of the Billings Hotel and Convention Center, Leland! We appreciate your feedback. I am so happy to hear you enjoyed your meal!

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Elise- Front Desk Manager on 6 May 2024
Thank you for your fantastic rating of the Billings Hotel and Convention Center, Melinda! We appreciate your feedback and look forward to seeing you again on your next trip to Billings!

8/10 Good

Herendida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Elise- Front Desk Manager on 3 May 2024
Thank you for your rating of the Billings Hotel and Convention Center! We appreciate your feedback!

4/10 Poor

Shaun

Liked: Staff & service
Staff was friendly. The place is pretty dated but kept up. The area it's in is not the greatest. I was not impressed by the $100 hold they put on my card at check-in. If you are traveling on a budget, that can make things tight.
Stayed 1 night in Apr 2024
Response from Elise- Front Desk Manager on 2 May 2024
Shaun, thank you for your rating and review! I appreciate you kind words about our staff. We do indeed place a hold on a card for incidentals, which is refunded upon checkout. I hope you are willing to give us another chance in the future!

4/10 Poor

Dena

Liked: Cleanliness
Because of the construction, parking and finding the entrance was difficult. There was leftover food in the refrigerator. Housekeeping was loud in the early morning hours.
Stayed 1 night in Apr 2024
Response from Elise- Front Desk Manager on 2 May 2024
Dena, thank you for your rating and review, I am so sorry to hear about this. I hope you are willing to give us another chance in the future!

4/10 Poor

Angela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Common areas like stairways and hallways were a mess. Our bedding was dirty on top of the bed. The sheets inside the bed were clean. Door didn’t deadbolt because the lock didn’t line up with the hole in the door frame.
Stayed 2 nights in Apr 2024
Response from Elise- Front Desk Manager on 2 May 2024
Angela, I am so sorry to hear about this. Would you mind calling the hotel directly and asking for Elise? I would like to hear more about what happened and make this right for you. We hold ourselves to a higher standard than this. Thank you for your time and I hope to hear from you soon!

10/10 Excellent

Barbara A

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed our stay. Construction on property but didn't effect our stay.
Stayed 6 nights in Apr 2024
Response from Elise- Front Desk Manager on 15 May 2024
Thank you for your rating and review, Barbara! We appreciate you navigating our big project. I am so thrilled to hear you enjoyed your stay with us! We hope to see you again on your next trip to Billings!

6/10 Okay

Anthony

Business traveller
Liked: Staff & service
They were in the middle of construction
Stayed 3 nights in Apr 2024
Response from Elise- Front Desk Manager on 2 May 2024
Thank you for your rating and review! We appreciate you navigating our big project- we hope you are willing to give us another chance in the future!

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay there again
Stayed 7 nights in Apr 2024
Response from Elise- Front Desk Manager on 2 May 2024
Thank you for your perfect rating of the Billings Hotel and Convention Center! We hope to see you again on your next trip to Billings!

2/10 Terrible

Steven

Property was so bad we went to another hotel. Dirty and questionable hotel as best.
Stayed 2 nights in Apr 2024
Response from Elise- Front Desk Manager on 29 Apr 2024
Steven, I am so sorry to hear this. This is not an experience we want any guest to have with us. Please reach out to the hotel directly and ask for Elise, I would like to hear more about what happened and make this right for you! Thanks.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Elise- Front Desk Manager on 2 May 2024
Thank you for your perfect rating of the Billings Hotel and Convention Center! We appreciate your feedback.

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Met my needs.
Stayed 1 night in Apr 2024
Response from Elise- Front Desk Manager on 29 Apr 2024
Thank you for your rating and review, David! I am so happy to hear you enjoyed your stay! We look forward to seeing you again on your next trip to Billings!

8/10 Good

Darren, Chester

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place to stay.
Stayed 1 night in Apr 2024
Response from Elise- Front Desk Manager on 29 Apr 2024
Thank you for your rating and review! We appreciate your feedback and hope to see you again on your next trip to Billings!

10/10 Excellent

Johna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of construction going on--not their fault but did make it difficult to get to entrance and route was confusing. Hotel itself was great
Stayed 1 night in Apr 2024
Response from Elise- Front Desk Manager on 29 Apr 2024
Thank you for your rating and review! I am so glad to hear you enjoyed your stay. We appreciate you navigating our big project!

4/10 Poor

haley

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is under construction. False advertisement with pictures. Most amenities were for staff only. Room had severe damage to walls, mold in the bathroom tile grout, bath tub and toilet wouldn’t drain properly.
Stayed 2 nights in Apr 2024
Response from Elise- Front Desk Manager on 29 Apr 2024
Haley, I am so sorry to hear this. Please reach out to the hotel at your earliest convenience and ask for Elise, I would like to make this right for you!

10/10 Excellent

Cody

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the kids and staff is always great!
Stayed 1 night in Apr 2024
Response from Elise- Front Desk Manager on 29 Apr 2024
Thank you for your rating and review, Cody! I am so glad to hear you enjoyed your stay. Thank you for your kind words about our staff. We appreciate you sharing your experience and hope to see you again on your next trip to Billings!

10/10 Excellent

Sacara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely time staying.
Stayed 2 nights in Apr 2024
Response from Elise- Front Desk Manager on 23 Apr 2024
Thank you for your fantastic rating and review of the Billings hotel and Convention Center! We hope to see you again on your next trip to Billings!

8/10 Good

Dat

Stayed 1 night in Apr 2024
Response from Elise- Front Desk Manager on 15 May 2024
Thank you for your rating of the Billings Hotel and Convention Center! We appreciate your feedback and hope to see you again on your next trip to Billings!

8/10 Good

Dat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for staying.
Stayed 1 night in Apr 2024
Response from Elise- Front Desk Manager on 19 Apr 2024
Thank you for your rating and review! We appreciate your feedback!

8/10 Good

Deborah

Stayed 1 night in Apr 2024
Response from Elise- Front Desk Manager on 8 May 2024
Thank you for your rating of the Billings Hotel and Convention Center! We appreciate your feedback!

2/10 Terrible

Lindi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property online looked very nice, but those looks are deceiving. The drains were plugged. There was hair all over my bed upon checking in and the bed bugs were terrible. I would advise you to book elsewhere. Pricing if the restaurant onsite was was more than it should’ve been as well.
Stayed 2 nights in Apr 2024
Response from Elise- Front Desk Manager on 19 Apr 2024
Lindi, I am so sorry to hear you did not enjoy your stay. Please reach out to the hotel at your earliest convenience and ask for Elise, I would like to make this right for you.

8/10 Good

Tonia, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
the pool was amazing
Stayed 2 nights in Apr 2024
Response from Elise- Front Desk Manager on 19 Apr 2024
Thank you for your rating and review! I am so glad to hear you enjoyed the pool. Thank you for choosing the Billings Hotel and Convention Center!

10/10 Excellent

Beth A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was construction going on..so it made parking and getting in and out of the propety a bit inconvenient but otherwise our stay was great.
Stayed 2 nights in Apr 2024
Response from Elise- Front Desk Manager on 19 Apr 2024
Thank you for your rating and review! We appreciate you navigating around our big project! We look forward to seeing you again on your next trip to Billings!

2/10 Terrible

Alfonso

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t get a refund for this hotel I accidentally paid for yesterday night I also didn’t check in
Stayed 1 night in Apr 2024
Response from Elise- Front Desk Manager on 19 Apr 2024
Alfoso, I am so sorry to hear you had difficulty with your reservation. Please call the hotel and ask for Elise, I would like to make this right for you!

6/10 Okay

Karen

Stayed 1 night in Apr 2024
Response from Elise- Front Desk Manager on 6 May 2024
Thank you for your rating, Karen! We appreciate your feedback and hope to give you an even better experience in the future!

2/10 Terrible

Melissa

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Upon arrival there was no desk staff available to check us in myself and other guests waited over an hour for des staff to arrive for check in my party opted to drive 250 miles back home instead of staying
Stayed 1 night in Apr 2024
Response from Elise- Front Desk Manager on 17 Apr 2024
Melissa, I am so sorry about what happened at check in, this is not an experience we want any guest to have. Please reach out to the hotel at your earliest convenience and ask for Elise. I would like to make this right for you. Thank you!

8/10 Good

Monique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Water went hot and cold in shower. Good location . A little dated but clean
Stayed 1 night in Apr 2024
Response from Elise- Front Desk Manager on 13 Apr 2024
Thank you for your rating and review! We appreciate your feedback!

6/10 Okay

Ken

Business traveller
May need a chiropractor to recover from the mattress, lost all water first night due to broken pipe but not their fault. Construction on the property is a pain as well
Stayed 3 nights in Apr 2024
Response from Elise- Front Desk Manager on 12 Apr 2024
Ken, I am sorry sorry about your experience with us, this is not the standard we hold ourselves to. Please call the hotel and ask for Elise, I would like to make this right. I hope to hear from you soon!

4/10 Poor

LeRoy

Disliked: Cleanliness, amenities, property conditions & facilities
Needs some updates. There for 4 nights and room wasn’t cleaned . Could have checked for towels, etc.
Stayed 4 nights in Apr 2024
Response from Elise- Front Desk Manager on 12 Apr 2024
Thank you for your rating and review, LeRoy. I am so sorry to hear about the issues with your stay. I hope you are willing to give us another chance in the future!

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the construction and updating work, room and interior were very clean and nice. Pool was super busy so unable to use. Handy due to location
Stayed 1 night in Apr 2024
Response from Elise- Front Desk Manager on 12 Apr 2024
Thank you for your rating and review, Tim! I am happy to hear you enjoyed your stay overall. Thank you for navigating the construction of our new convention center!