We got the room that was without the window and was a big mistake. The room was stuffy, the carpet was dirty and the bed was extremely hard. We had no choice but to give feedback to the staff. The condition was made worse when the air-con system was not working at its best. The hotel finally relented and changed another room for us.
The staff at the counter was not friendly and could not provide us with basic directions to the different tourist attractions despite the fact that I can converse in good mandarin - e.g. question on how to get to the Great Wall of China was met with "I am not sure because I have never been there before." When I asked the tourist attractions around the hotel, the front desk personnel retorted," You need to know where you want to go before I can give you the direction!"