Reception
Check availability

Reviews of Formosa Hotel

4 out of 5
Formosa Hotel
No. A8 City Plaza Nagoya, Batam, Batam Island

Reviews

7.2

Good

Rating 10 - Excellent. 23 out of 122 reviews" "
Rating 8 - Good. 51 out of 122 reviews" "
Rating 6 - Okay. 32 out of 122 reviews" "
Rating 4 - Poor. 11 out of 122 reviews" "
Rating 2 - Terrible. 5 out of 122 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Budhi

Travelled with family
I booked and paid through EXPEDIA 1 room for 2 nights at Formosa Hotel, Batam, Indonesia. When my wife and I arrived at the hotel (by taxi), the hotel was totally CLOSED for renovation!!! It was not easy to find another hotel as we are not very familiar with other hotels in the area. Now let’s see how fast EXPEDIA will refund me.
Stayed 2 nights in May 2022

6/10 Okay

Mohd

The availability of using the iron and the board not 24 hr compared to other hotels
Stayed 1 night in Jan 2020
Response from riki on 5 Feb 2020
thank you for the feedback

8/10 Good

Lin

Travelled with family
Liked: Staff & service
Happy trips
Service is good check in fast . Booked for a family room which is no window and floor with a carpet. Regret to choose this room cos the carpet have a strong smell. After went back to home my son have a fever.
Stayed 3 nights in Dec 2019
Response from riki on 5 Feb 2020
thank you for the feedback

8/10 Good

Anna, Singapore

Liked: Staff & service, amenities
First impression of the room was that For the price it looked good but as you dive into the details you can see the age in the bathroom(oxidation) due to age. The sheets weren’t perfectly white as it’s aged. My problem was the sheets had old stains. However I placed a towel over it and surprisingly had a good sleep. The sheets didn’t smell so they did change it and my room was non-smoking which I totally appreciated. Pro: Clean despite old stains and Aging toilet Near to the Nagoya mall and massage and spa places Helpful and friendly staff Plenty of tv channels such as movies and Singapore tv channels Complimentary water Coffee & tea sachets 24hr food room service Cons: Stains on sheets, the management should Ensure stains sheets are not used
Stayed 1 night in Nov 2019
Response from RIKI on 18 Dec 2019
THANK YOU FOR THE FEEDBACK...WE WILL IMPROVE IT

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service at formosa was very good
Interesting and relaxing
Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Kimberlyn

Liked: Staff & service, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is fine and comfortable. Have a Happy staying.
Stayed 2 nights in May 2019

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just as normak
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s walkable distance to Nagoya Hill shopping ctr and near to Harbour bay
Stayed 1 night in Mar 2019

8/10 Good

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location & comfort.
Its good after its renovation. Ideal location for any type of holiday. Only complain is the bed is not soft enough.
Stayed 3 nights in Mar 2019

8/10 Good

Anonymous, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and price. Also, I have been here before and the staff remember me
Stayed 1 night in Mar 2019
Response from rick on 13 Mar 2019
thank you for your feedback

8/10 Good

Ravindran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far good
Stayed 1 night in Feb 2019
Response from rick on 13 Feb 2019
thank you

10/10 Excellent

Mohamadan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from rick on 13 Feb 2019
thank you so much

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor cleanliness and Noisy KTV disturbance
Location was not too bad, walking distance to Nagoya Mall. However, the interior decor and the building looks old and dated. Towels are bedsheets are not clean, (can still see stains). There is a KTV located at the 4th storey of the hotel which opens 7pm till late. We kept hearing the ktv noises even till wee hours in our 3rd storey rooms, disturbing our sleep. Unlikely to return to this hotel.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Like it as it is a close walk to Nagoya Hill Shopping Centre. Staff are friendly too. Has a bubble tea shop at level 1 that does room service at no extra cost. However the room and pillow can be smell of smoke. There is also a ktv that open till 3am, can't sleep well as it can be loud at times.
Stayed 2 nights in Dec 2018
Response from rick on 13 Feb 2019
thank you for your feedback, we will improve it

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel staffs are friendly and environment not too bod.
Stayed 1 night in Dec 2018
Response from rick on 13 Feb 2019
thank you

8/10 Good

Chiao Tiong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad. Breakfast should try to improve
Stayed 2 nights in Dec 2018
Response from rick on 19 Dec 2018
Thank you for your feedback

8/10 Good

Ravindran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far is good but the hot shower water pressure very low .
Stayed 1 night in Dec 2018
Response from rick on 11 Dec 2018
thank you for your feedback

8/10 Good

Jacky

Room service for food ordered was super fast. Satisfy my hunger. But minus point was I ordered Taiwan beef noodle, but they gave me Taiwan chicken noodle.
Stayed 1 night in Nov 2018
Response from rick on 11 Dec 2018
thank you for your feedback

8/10 Good

siti raudhah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from ricky on 21 Nov 2018
thank you

8/10 Good

kat, Batam

Liked: Staff & service, room comfort
bath tub water flow off very slow, very not hot.
Breakfast item finish, take very slow to refill, not much choice.
Stayed 1 night in Oct 2018
Response from ricky on 21 Nov 2018
thank you for your feedback, we will improve it

8/10 Good

Tony, Singapore

Liked: Staff & service
Disliked: Cleanliness
Convenient location
Close proximity to Nagoya
Stayed 1 night in Oct 2018
Response from ricky on 21 Nov 2018
Thank You

8/10 Good

Kitty, Singaproe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location of the hotel fantastic
Great location for shopping nearby. Very easy to walk to the shopping centre. Also have a lot of coffee shop for food.
Stayed 2 nights in Sep 2018
Response from ricky on 10 Oct 2018
thank you for your feedback

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2018
Response from ricky on 10 Oct 2018
thank you

8/10 Good

Lye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No comments
The staff are friendly and helpful. Location are convenient from the shipping
Stayed 1 night in Aug 2018
Response from ricky on 10 Oct 2018
thank you for your good review

2/10 Terrible

Chee Yuen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Worst Hotel Stay
The hotel is very old. Need more renovation. Curtain and blanket look so old. Air-con cannot feel any cold or cool at all.Not reconment to stay. Weekend price not cheap
Stayed 1 night in Aug 2018

6/10 Okay

wawa, singapore

Liked: Staff & service
Great location
Great location as its walking distance to nagoya mall. Staff are friendly However toilet is dirty and stain..shower water pressure is low and unadjustable. Bed is comfortable and spacious room only that è comforter and bedsheet is smelly.
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent service
They provide me with the room that i wanted
Stayed 2 nights in Dec 2017

10/10 Excellent

Kun Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

4/10 Poor

jimmy, singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Shovel water no good to small caninot have good bath
Stayed 1 night in Dec 2017

2/10 Terrible

Kenji

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant stay
The wifi is lousy, bed sheet looks and feels dirty. The bed is uncomfortable and hard. The whole place feel so rundown. Is also very noisy.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I keep having trouble with the wifi. Keeps going on and off
Stayed 2 nights in Nov 2017

10/10 Excellent

WILSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
Great. Convenient..
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2017

6/10 Okay

Jameson

Liked: Cleanliness, property conditions & facilities, room comfort
The place is quite good based on the location and price. However the wifi connection is quite lousy
Stayed 1 night in Jul 2017

8/10 Good

Yvonne

Stayed 2 nights in Jun 2017

8/10 Good

Yvonne

Liked: Staff & service
Overall is OK
Overall is OK but the hotel smell of wood is very strong.. The hotel staff is very helpful n friendly...Will stay again in this hotel for the next trip
Stayed 2 nights in Jun 2017

6/10 Okay

Ravindran

Local area
I been staying this hotel few years ago but there is no improvement in rooms looks old fashion . Location is great
Stayed 1 night in Jun 2017

6/10 Okay

Lim

Overall experience ok
Stayed 2 nights in Jun 2017

6/10 Okay

Safarnisha

Disliked: Cleanliness, property conditions & facilities, room comfort
Overall experience was average
I booked a deluxe double room for 1 night's stay. They allowed me to check-in early at 1.20pm (Actual is at 2pm). They allowed me to check in early. Upon inspection of the room, I noticed that the room and the bathroom had a strange odour and door lock was faulty. The technician acknowledgement that the door lock was faulty and ridiculously suggested that I rely on the door security lock! Anyone would still be able to open the door from outside! How can a solo female traveller feel safe? Annoyed, I requested a change of room. The second room too had an odour. Since it was only for one night, I put up with it. The aircon was very noisy. The bed was too soft and I woke up with body aches. Due to fasting month, I was given a free buffet dinner voucher. But the food selection was almost empty when I got there. When I told the staff, she simply told me to have whatever bit of food that was left. The replenishment was very slow. The only positive thing about the hotel is the location. It is very near to nagoya shopping mall and there are a lot of shops and eateries around the hotel too. The hotel needs a lot of improvement on the amenities and the staffs need training on how to handle customers with professionalism.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

10/10 Excellent

Farmosa, Kecematan lubuk baja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
What i can say is that it was so perfect for me and make me wanting to come back again

6/10 Okay

Verified traveller

Liked: Staff & service
Good and nice hotel

6/10 Okay

Evelyn, Singapore

long waiting time to check in
The hotel is old. The corridor and lobby have a strong moudly smell. The reception passed us wrong cards initially. The arrangement of furniture in the hotel room is weird.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Room comfort
Farmosa Hotel
Windows in room faced a blank wall. Air condition in room was not adjustable to higher temperature. Wifi only available at common area and almost no signal in room.

8/10 Good

Emmaline, Singapore

Liked: Cleanliness, staff & service, room comfort
Hotel near to shopping mall
The shopping mall was just across the hotel. Short walking distance of 5 minutes or less.

6/10 Okay

Shahlan, Singapore

Disliked: Cleanliness, property conditions & facilities
Good bcos convenient
Bath room water leaking and the smell of the carpet. Breakfast need to change with better and variety food.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
hotel is convenient and near to shopping mall
hotel staff did not explain their policy middle of night air con was off for a while could smell smoking in our room in the middle of night room black out twice on our last day