Hotel Keluarga di Basildon

"Check in smooth and friendly staff. Room was dusty in places. The windows let in a draft and more noise. Perhaps if you get better windows it would be less noisy Sofa bed really uncomfortable Good kitchen amenities For a child there is a lot of hazards like a glass table?!?!? Like why? The hotel has gone down hill. We stayed here as a couple in 2016 and it was amazing. We took our child this time and it's deteriorated quite a lot."

"The ambience of the hotel was wonderful, the staff were very friendly and helpful, and the room was modern, spacious and clean. I really enjoyed my stay. I did not try the spa or gym, so cannot comment on them, but I'm sure they were equally great."

"Our room wasn’t ready at check in time. We had to wait an additional hour in order to check in. The restaraunt located at the hotel was not good. The best thing about this location is it is close to alot of options for food as well as easy access to the tube."

"Good clean room, great views, friendly and helpful staff "

"Really good location - room was clean"

"We were in room 6 ground floor family room The toilet leaked every time we flushed, our sink plug did not lift up to allow water to drain There was alot of drilling and banging in the next room which went on for several hours, which also caused alot of discomfort for my son with additional needs I believe we should not of been given a room next to one that had work being done to it. We also got awoken by other customers being extremely loud, dancing shouting and singing at 1 am. There was no...