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Reviews of TOP HOTEL ODELYA Basel

3 out of 5
TOP HOTEL ODELYA Basel
Missionsstrasse 21, Basel, BS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 194 out of 357 reviews" "
Rating 8 - Good. 133 out of 357 reviews" "
Rating 6 - Okay. 25 out of 357 reviews" "
Rating 4 - Poor. 4 out of 357 reviews" "
Rating 2 - Terrible. 1 out of 357 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff!
Staff was friendly; I was sick when I checked in and they assisted with a med-check & pharmacy. The hotel was quiet and comfortable. Great location!!
Stayed 4 nights in Dec 2023

10/10 Excellent

Antonio

Stayed 2 nights in Dec 2023

10/10 Excellent

Sonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay!!
This was an amazing place. They gave us a small attic room with 2 beds. My son greatly appreciated his own space. The room was immaculately clean. The hotel has a convenient seating area in the lobby with cell phone charging stations and free coffee, croissants and apples in the morning. We greatly appreciated the charging station as we did not have compatible Swiss plugs. We were a solid 20 mins walk from the old center but it was a lovely and easy walk. Great neighborhood and hotel grounds. We parked in their own underground parking garage. The staff were all very kind and helpful. Beautiful older building that has been wonderfully renovated without losing its charm.
Stayed 1 night in Dec 2023

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful old building. The check in was easy, the gentleman at reception was very nice. The hotel was very clean and the room was nice. The main disappointment was no air conditioning or a fridge. The breakfast was in the next building close to where you got off the elevator. It is all downhill to the city centre (up on the way home). You get free wifi in hotel and at hotspots throughout Basil.
Stayed 3 nights in Sep 2023

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved the room and the toilet. Extremely clean. The hotel offering free tea, croissant and fruit was extremely thoughtful
Stayed 1 night in Jun 2022
Response from Hotel Odelya on 28 Jun 2022
Dear Gabriel we are sincerely grateful for such a great rating and are happy you had a pleasant stay with us. We hope to welcome you as our guest again soon. Best regards Your Hotel Odelya Team

10/10 Excellent

tomaso, Needham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of space Great garden
Stayed 1 night in Jan 2022
Response from Hotel Odelya on 18 Jan 2022
Dear Tomaso thank you very much for your review and the time you spent on it. Best regards Your Hotel Odelya Team

8/10 Good

Trong Luu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

SOPHIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Hotel ODELYA on 5 Aug 2020
Guten Tag Sophie Vielen Dank für Ihre gute Bewertung. Wir hoffen, Sie bald einmal wieder bei uns begrüssen zu können. Herzliche Grüsse

8/10 Good

Gilles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Nina B. on 2 Mar 2020
Dear Gilles Thank you for your rating. We are glad to hear you have enjoyed your stay with us and hope to welcome you as our guest again soon. Best wishes from the Hotel ODELYA

6/10 Okay

Simon

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2019
Response from Nina B. on 13 Dec 2019
Guten Tag Simon Vielen Dank für Ihre Bewertung. Wir würden uns freuen, wenn Sie uns mitteilen könnten, was Ihnen bei uns nicht gefallen hat und in welchem Bereich wir uns verbessern können. Wir würden uns freuen, Sie wieder bei uns begrüssen zu dürfen. Winterliche Grüsse vom Hotel ODELYA

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
We reserved these rooms because of the included buffet breakfast (they wanted to charge us 50% for the VIP included breakfast). It also included an extra 2 hours which we couldn't use. The other reason we reserved these rooms was for the convenience of a restaurant and bar. They are in the process of building a restaurant so there was only breakfast available. There is no bar, no ice. We ran out of soap in the shower on the first day. On the second day, I had to call housekeeping for more. They brought it up but would not install it until the third day.
Stayed 3 nights in Nov 2019
Response from Nina B. on 16 Nov 2019
Dear guest Thank you for your review and the time you spent on it. We regret that you did not enjoy your stay with us to the fullest. We are sorry that you were not able to benefit of the VIP benefits (50% off when booking breakfast in the hotel, free late check-out at 2pm, free parking) which are always the same, no matter how the booking conditions are. We will forward your entire feedback to the persons in charge right away and thank you once again for helping us in our continous improvement process. We hope to welcome you as our guests again. Best wishes from the hotel bildungszentrum 21

10/10 Excellent

EZEQUIAS, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful. The hotel was clean, quiet, and in an ideal location not far off from the city center. The room was cozy and had city views. Will definitely stay here again.
Stayed 3 nights in Oct 2019
Response from Nina B. on 28 Oct 2019
Dear EZEQUIAS Thank you very much for your review and the time you spent on it. We are glad to hear you enjoyed your stay with us and that you noticed the cleanliness on which the Management puts great value. We look forward to welcome you as our guest again soon. Best wishes from the hotel bildungszentrum 21

8/10 Good

Arcadio

Liked: Cleanliness, staff & service
Good experience. The rooms are small, but I like a building with some history and I can see that it is under renovation. I was missing a gym and the breakfast was under a temporary building, but super friendly staff and good service.
Stayed 1 night in Oct 2019
Response from Nina B. on 24 Oct 2019
Dear Arcadio Thank you very much for your review and the time you spent on it. We are glad to hear you enjoyed your stay with us and thank you for your understanding regarding the new building. We will forward your praises to our entire team right away and hope to welcome you as our guest again soon. Best wishes from the hotel bildungszentrum 21

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, just outside the old town, was very convenient for getting around. The staff was super helpful in telling us how to get places, even made a dinner reservation for us. The room was large and comfortable.
Stayed 1 night in Oct 2019
Response from Marika Magro on 12 Oct 2019
Many thanks for your Feedback! We are very gald to hear this and hope to welcome you back in our hotel as soon as possible. Kindly regards, The hotelteam hotel bildungszentrum 21

10/10 Excellent

Priya

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a delicious breakfast with lots of variety. Large lobby to relax and upstairs is a room with complimentary coffee/ tea. Comfy chairs, a sofa, table to play cards and a computer desk. Rooms have a tv, comfy beds, free wifi. No a/c bit it was fine with the provided fan and window open. They provide umbrellas and gave us a complmentary bus/ tram card which takes you all over town! Can walk to tram stop. Would stay here again.
Stayed 2 nights in Aug 2019
Response from Nina B. on 26 Aug 2019
Dear guest Thank you very much for your excellent rating and for sharing the experience you have made with us on Expedia . We are grateful to hear you have enjoyed your stay with us and that you liked our samowar room and our breakfast that offers something for everyone. We hope to welcome you as our guest again soon. Sunny greeting from the hotel bildunsgzentrum 21

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Nina B. on 19 Aug 2019
Dear guest Thank you for your rating and the time you spent on it. We are glad you enjoyed your stay with us and hope to welcome you as our guest again soon. Best wishes from the hotel bildungszentrum 21

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent ! Kind and accommodating- very clean hotel
Stayed 1 night in Aug 2019
Response from hotel bildungszentrum 21 on 15 Aug 2019
Dear Guest Thank you very much for spending your time to give us an excellent review. We are glad to hear that everything was up to your standards. Please let us know, if you have any wish what we should improve. Best wishes from the hotel bildungszentrum 21

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Totally recommend this hotel. Everything was perfect.
Stayed 1 night in Aug 2019
Response from Nina B. on 29 Aug 2019
Dear guest Thank you very much for your excellent review. We are glad you enjoyed your stay with us and hope to welcome you as our guest again soon. Sunny greetings from the hotel bildungszentrum 21

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Wonderful hotel - clean and very convenient. Abundance of complementary tea/coffee/water and a plentiful breakfast. Staff friendly and speaking numerous languages - def recommend
Stayed 1 night in Aug 2019
Response from Nina B. on 7 Aug 2019
Dear Paul Thank you very much for your review and the time you spent on it. We are grateful to hear you enjoyed your stay with us and will forward your praises to our entire team right away. We hope to welcome you as our guest again soon. Best wishes from the hotel bildungszentrum 21

8/10 Good

Verified traveller

Stayed 5 nights in Jul 2019
Response from Nina B. on 5 Aug 2019
Dear guest Thank you for your rating. We are glad you enjoyed your stay with us and hope to welcome you as our guest again soon. Best wishes from the hotel bildungszentrum 21

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019
Response from E. Nunez on 28 Jul 2019
Thank you for your Rating :)

8/10 Good

Sheelah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from E. Nunez on 20 Jul 2019
Thank you :)

6/10 Okay

George, Atlanta, GA

Travelled with partner
Liked: Cleanliness, staff & service
The property location was great. It did not have any a/c in the rooms. Very noisy with the construction and the garden was overgrown. The staff was great. I requested early arrival, but they could not accommodate us.
Stayed 2 nights in Jul 2019
Response from hotel bildungszentrum 21 on 20 Jul 2019
Dear George Thank you very much for taking your time to give us a review. We understand that you would have wished that there would have been an a/c in the room. Since our hotel is under heritage, we are not allowed to put an a/c in the hotel rooms. We are sorry to hear that it did not get early check-in. Your feedback will be forwarded to management. Please let us know if there is anything else that we can improve. Best wishes from the hotel bildungszentrum 21

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building and park were beautiful. Fruit and water were available at reception.
Stayed 6 nights in Jul 2019
Response from hotel bildungszentrum 21 on 14 Jul 2019
Dear Guest Thank you for your great review. We are glad that you have enjoyed your stay with us. We hope to welcome you again soon. Sunny greetings from the hotel bildungszentrum 21

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Nina B. on 11 Jul 2019
Dear guest Thank you for your rating on Expedia. We are glad you enjoyed your stay with us and hope to welcome you back again soon. Bets wishes from the hotel bildungszentrum 21

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, quiet location but convenient to shopping/dining
Stayed 1 night in Jul 2019
Response from Nina B. on 11 Jul 2019
Dear guest Thank you very much for your review. We are glad you enjoyed your stay with us and that you liked the calm surrounding. We hope to welcome you as our guest again soon. Best wishes from the hotel bildungszentrum 21

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good location in a pleasant private park although it seems they are undergoing renovations so a little noisy early in the morning. Efficient check in however not very forthcoming with information nor particularly helpful considering I have mobility issues. The breakfast staff were very kind and helpful. Good selection of breakfast options.
Stayed 1 night in Jul 2019
Response from Nina B. on 11 Jul 2019
Dear guest Thank you for your review and the time you spent on it. We are glad to hear you enjoyed our breakfast buffet. You are right, a new restaurant is being built. We look very much forward to the opening, latest in spring 2020. We will forward your feedback and praises to the entire team and hope to welcome you as our guets again soon. Best wishes from the hotel bildungszentrum 21

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and good locat but wifi not working
Very friendly staff. No wifi however receptionist very friendly and offered a free drink. Good location.
Stayed 1 night in Jun 2019
Response from Nina B. on 3 Jul 2019
Dear Damien Thank you for your review. We are glad to hear you enjoyed your stay with us and will forward your feedback to our entire team right away. We hope to welcome you as our guest again soon. Sunny greetings from the hotel bildungszentrum 21

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location.
Stayed 1 night in Jun 2019
Response from Nina B. on 1 Jul 2019
Dear Clive Thank you for your review and the time you spent on it. We are glad to hear you enjoyed your stay with us and hope to welcome you as our guest again soon. Sunny greetings from the hotel bildungszentrum 21

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to old town However, the room could have done better with a refrigerator
Stayed 5 nights in Jun 2019
Response from hotel bildungszentrum 21 on 19 Jun 2019
Dear Guest Thank you very much for taking your time to give us a review. We are glad that you have enjoyed your stay with us. About the Refrigerator we will forward this input the management. We hope to welcome you again very soon. Best wishes from the hotel bildungszentrum 21

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Our main criteria for booking this hotel were car parking facilities close to the centre. There were only 6 car parking spaces for the whole hotel which were full when we arrived so ended up in the public car park 20 minutes walk away costing 20SF. Not very happy. Room itself was nicely appointed, clean and modern and close to the city centre. The building itself is old and the corridors had a distinct institutional smell - sounds odd but that’s just the way it came across.
Stayed 1 night in Jun 2019
Response from hotel bildungszentrum 21 on 19 Jun 2019
Dear Guest Thank you very much for taking your time to give us a review. We are sorry that the parking situation was not on point, when you have stayed with us. We will forward your feedback further to the management. Nevertheless, we still hope to welcome you again soon. Best wishes from the hotel bildungszentrum 21

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing and helpful and the building is amazing
Stayed 1 night in Jun 2019
Response from hotel bildungszentrum 21 on 19 Jun 2019
Dear guest Thank you very much for taking your time to give us such a positive feedback. We are glad that you have enjoyed your stay with us. We hope to welcome you again very soon. Best wishes from the hotel bildungszentrum 21

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Nice hotel with good sized room. Staff was friendly and very helpful offering recommendations for restaurants and things to see. Travel pass grounded and teams were included with half price museum entry fees.
Stayed 2 nights in May 2019
Response from Nina B. on 27 May 2019
Dear Albert Thank you very much for taking your time to give us a feedback. We are glad that you enjoyed your stay with us and that you were happy with your room. We hope to welcome you as our guest again soon. Best wishes from the hotel bildungszentrum 21

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location was perfect. Steps away from the tram which took either 3 or 4 stops from Old Town, Basel. Clean and bright!
Stayed 1 night in May 2019
Response from Nina B. on 22 May 2019
Dear guest Thank you very much for your review. We are glad to hear you enjoyed your stay with us and that you noticed the cleanliness on which the management puts great value. We hope to welcome you as our guest again soon. Best wishes from the hotel bildungszentrum 21

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Lovely people. Rooms are basic but comfortable. Nice bathrooms. Didn't like the hallway noise or the twin beds in my double room. The gym was closed; they offered use of an outside one nearby but; that gym closed at 6pm. Breakfast was excellent with lots of choices, including soya milk for the cereals
Stayed 2 nights in May 2019
Response from Nina B. on 22 May 2019
Dear Mark Thank you for your review and the time you spent on it. We are happy to hear you enjoyed your stay with us. We regret that the gym offer did not satisfy you and will forward your feedback to our management. Your praises will be forwarded to our entire team and we hope to welcome you as our guests again soon. Best wishes from the hotel bildungszentrum 21

10/10 Excellent

Jim

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the Old Town in Basel. Walking distance with many restaurants, great shopping. Had a car rental and it was easy to get around and find parking to visit the other cities not far from Basel.
Stayed 3 nights in May 2019
Response from Nina B. on 22 May 2019
Dear Jim Thank you for rating and the time you spent on it. We are glad to hear you enjoyed your stay with us and that you had a great time in Basel. We hope to welcome you back again soon. Best wishes from the hotel bildungszentrum 21

8/10 Good

Luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great support and going the extra mile for customer
Stayed 2 nights in May 2019
Response from Nina B. on 14 May 2019
Dear Luca Thank you so much for your review and the time you spent on it. We are glad to hear you enjoyed your stay with us and hope to welcome you as our guest again soon. Best wishes from the hotel bildungszentrum 21

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Nina B. on 1 May 2019
Dear Pierre Thank you for your rating on Hotels.com and the time you spent on it. We hope to welcome you as our guest again soon. Best wishes from the hotel bildungszentrum 21

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Nina B. on 22 Apr 2019
Dear guest Thank you for your rating on Expedia. We hope to welcome you as our guest again soon. Best wishes from the hotel bildungszentrum 21

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location, super clean and excellent breakfast
Stayed 2 nights in Apr 2019
Response from Nian B. on 22 Apr 2019
Dear guest Thank you for your feedback on Expedia. We are glad to hear you enjoyed your stay with us and that you noticed the cleanliness on which the Management puts great value. We hope to welcome you as our guest again soon. Best wishes from the hotel bildungszentrum 21

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from NIna B. on 1 Apr 2019
Dear guest Thank you for your excellent feedback. We are glad you enjoyed your stay and hope to welcome you as our guest again soon. Sunny greetings from the hotel bildungszentrum 21

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Nina B. on 9 Jan 2019
Dear guest Thank you for your excellent rating. We are glad to hear you enjoyed your stay with us and hope to welcome you as our guest again soon. Best wishes from the hotel bildungszentrum 21

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Nina B. on 8 Jan 2019
Dear guest Thank you for your rating on Expedia. We are glad you enjoyed your stay with us and hope to welcome you as our guest again soon. Best wishes from the hotel bildungszentrum 21

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very good breakfast. Helpful staff and good facilities. Would help if there was a bar.
Stayed 4 nights in Dec 2018
Response from Nina B. on 10 Jan 2019
Dear guest Thank you for your review and the time you spent on it. We are glad to hear you enjoyed your stay with us and that you liked our breakfast buffet. Your feedback will be forwarded to the persons in charge. We hope to welcome you as our guests again soon. Best wishes from the hotel bildungszentrum 21

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so spacious and comfortable. My children and I had plenty of room to relax and enjoy our stay. The staff was very friendly too and attentive to our needs.
Stayed 1 night in Dec 2018
Response from Nina B. on 3 Jan 2019
Dear guest Thank you for your review and for sharing the experience you have made with us on booking.com. We are glad to hear you and your children enjoyed your stay with us and hope to welcome you as our guests again soon. Best wishes and a Happy New Year!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Nina B. on 3 Jan 2019
Dear guest Thank you for your rating on expedia. We are glad you enjoyed your stay with us and hope to welcome you as our guest again soon. Best wishes and a Happy New Year!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff . Nice and clean . Beds comfy . Great location. Breakfast very basic . No tea / coffee facility in rooms which is needed .
Stayed 3 nights in Dec 2018
Response from Nina B. on 3 Jan 2019
Dear guest Thank you for your feedback. We are glad to hear you enjoyed your stay with us. You are right, we do not have tea / coffee facilities in each room but we do have a Samowar (tea/coffee room) on the 4th Floor. We are very sorry if you were not informed about this 24/7 offer. We hope to have you as our guest again soon. Best wishes and a happy new year from the hotel Bildungszentrum 21

10/10 Excellent

Catarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Nina B. on 3 Jan 2019
Dear Chris We hope you had a wonderful Christmas time and wish you a happy new year! We are glad you enjoyed your stay with us and hope to welcome you back again soon. Best wishes from the hotel bildungszentrum 21

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel & really lovely staff. I have been to some of the best hotels but I felt most relaxed here. Really nice room also.
Stayed 3 nights in Dec 2018
Response from Nina B. on 3 Jan 2019
Dear Chris We hope you had a wonderful Christmas time and wish you a happy new year! We are glad you enjoyed your stay with us and hope to welcome you as our guests again soon. Best wishes from the hotel bildungszentrum 21