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Overview of The Pacific Sutera Hotel

Photo gallery

Guest reviews

4.2 / 5Very Good
1,596 reviews
Guests rated this property 4.2/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air conditioning

Map

Highlights

Popular LocationSutera Harbour5 min walk
Popular LocationSabah State Mosque17 min walk
Popular LocationImago Shopping Mall18 min walk
AirportKota Kinabalu (BKI-Kota Kinabalu Intl.)12 min drive

Choose dates to view prices

  • Deluxe Golf View

    4.2/5 guest room rating

    Room amenities

    • 33 sq m
    • Golf view
    • Sleeps 3
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  • Deluxe Sea View

    4/5 guest room rating

    Room amenities

    • 13 sq m
    • Sea view
    • Sleeps 3
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  • Pacific Club Golf View

    4.6/5 guest room rating

    Room amenities

    • 33 sq m
    • Golf view
    • Sleeps 4
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  • Pacific Junior Suite

    3.9/5 guest room rating

    Room amenities

    • 75 sq m
    • Golf view
    • Sleeps 4
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  • Pacific Executive Suite

    3.7/5 guest room rating

    Room amenities

    • 105 sq m
    • Sea view
    • Sleeps 4
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  • Club Sea View

    Room amenities

    • 31 sq m
    • Sea view
    • Sleeps 4
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  • Family Room

    Room amenities

    • 67 sq m
    • Golf view
    • Sleeps 4
    Show more
  • Deluxe Golf View (Malaysia, Singapore and Brunei Residents Only)

    Room amenities

    • 33 sq m
    • Golf view
    • Sleeps 3
    Show more
  • Club Sea View (Malaysia, Singapore, and Brunei Residents Only)

    Room amenities

    • 31 sq m
    • Sea view
    • Sleeps 4
    Show more
  • Deluxe Sea View (Malaysia, Singapore and Brunei Residents Only)

    Room amenities

    • 13 sq m
    • Sea view
    • Sleeps 3
    Show more
  • Family Room (Malaysia, Singapore and Brunei Residents Only)

    Room amenities

    • 67 sq m
    • Golf view
    • Sleeps 4
    Show more
  • Pacific Club Golf View (Malaysia, Singapore, and Brunei Residents Only)

    Room amenities

    • 33 sq m
    • Golf view
    • Sleeps 4
    Show more
  • Pacific Executive Suite (Malaysia, Singapore, and Brunei Residents)

    Room amenities

    • 105 sq m
    • Sea view
    • Sleeps 4
    Show more
  • Pacific Junior Suite (Malaysia, Singapore, and Brunei Residents Only)

    Room amenities

    • 75 sq m
    • Golf view
    • Sleeps 4
    Show more

About this area

Kota Kinabalu

Located on a private beach, The Pacific Sutera Hotel is in Downtown Kota Kinabalu neighbourhood and is connected to the convention centre. Sutera Harbour and Jesselton Point Ferry Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and Centre Point. Travelling with kids? Don't miss Anjung Samudera and Lok Kawi Wildlife Park. Looking to get your feet wet? Scuba diving and snorkelling adventures can be found near the property.

Map
Popular Location

What's nearby

  • Sutera Harbour - 5 min walk
  • Sabah State Mosque - 17 min walk
  • Imago Shopping Mall - 18 min walk
  • Oceanus Waterfront Mall - 2 min drive
  • Sabah State Museum - 7 min drive

Getting around

  • Tanjung Aru Station - 3 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 12 min drive

Restaurants

  • Where to eat
  • Silk Garden – Garden-view restaurant offering Chinese cuisine. Serves lunch and dinner.
  • Cafe Boleh – Al fresco dining restaurant. Serves breakfast, lunch and dinner. Open 24 hours.

About this property

The Pacific Sutera Hotel

5-star hotel with pools, private beach and full-service spa
Spend the day relaxing at The Pacific Sutera Hotel's private white sand beach, practising your swing on the golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. All 500 rooms boast deep soaking bathtubs, and offer free WiFi and memory foam beds. Free wired Internet and 24-hour room service are standard, as are LCD TVs with satellite channels.
The Pacific Sutera Hotel offers 500 forms of accommodation with minibars and a safe. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
Free local area shuttle

Food and drink

Breakfast available for a fee: MYR 64.10 for adults and MYR 32.10 for children
2 restaurants
1 swim-up bar, 1 poolside bar and 1 bar
24-hour room service

Things to do

27 holes of golf
3 indoor tennis courts
3 outdoor pools
3 outdoor tennis courts
Arcade/game room
Billiards/pool table
Children's pool
Fitness centre
Full-service spa
Golf driving range
Racquetball/squash
Tennis
Volleyball

Family friendly

3 outdoor pools
Arcade/game room
Babysitting/childcare (surcharge)
Children's club (surcharge)
Children's pool
Dry-cleaning service
Free local area shuttle
Corner/local shop
Laundry facilities
Supervised childcare/activities (surcharge)

Conveniences

ATM/banking services
Banquet hall
Lift
Free newspapers in reception
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Golf lessons
Hair salon
Laundry facilities
Luggage storage
Porter
Tennis lessons
Tour/ticket assistance
Wedding services

Languages spoken

Chinese
English
Malay

Business services

Business centre
Meeting rooms
Conference space

Outdoors

Beach umbrellas
Garden
Marina on site
Pool sunloungers
Pool umbrellas
Private beachfront location
Terrace

Spa

Aromatherapy
Facials
Manicures and pedicures
Massages
Massage/treatment rooms
Sauna
Hot tub

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)

More

Beach towels
Designated smoking areas (fines apply)

Room amenities

Bedroom

Climate control (air conditioning)
Memory foam mattress

Bathroom

Bathrobes
Bidet
Deep-soaking bathtub
Designer toiletries
Hairdryer
Rainfall showerhead
Separate bathtub and shower

Entertainment

TV/satellite channels
LCD TV
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Desk
Free newspapers
Iron/ironing board
Phone
Safe
Slippers

Policies

Check-in

Check-in between 2 PM and midnight

Check-out

Check-out before noon

Special check-in instructions

Guests booked in a Malaysia and Singapore Residents Only room type must present valid resident ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 165.0 per day.

Payment types at the property

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 64.10 for adults and MYR 32.10 for children (approximately)
  • Rollaway bed fee: MYR 165.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

No pets and no service animals are allowed at this property

Guest reviews

4.2
Very Good
5 - Excellent
674
4 - Good
617
3 - Okay
215
2 - Mediocre
53
1 - Poor
37
4.2
Cleanliness
4.2
Service and Staff
4.1
Amenities
4.0
Property condition

1/5

    This traveller didn’t leave comments with their review
    Stayed 9 nights in Mar 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities

    Breakfast need to be improved.....................

    Stayed 1 night in Jan 2020

    3/5

      This traveller didn’t leave comments with their review
      Stayed 2 nights in Jan 2020

      3/5

      • Liked: Cleanliness, property conditions & facilities
      • Disliked: Staff & service

      Nice hotel with some improvements needed

      The hotel and its facilities were amazing. Some items that could be improved: - we were on the 8th floor and from 5pm to 1am we could hear loud music coming from the sky lounge. This was not ideal - when providing feedback, we felt the staff simply apologised without actually wanting to listen to concerns and doing something about it - the yogurt served during breakfast was off 3 days in a row despite informing the kitchen staff. We requested to speak to the general manager but he/she didn’t meet with us - instead we met with the chef. A bit disappointment as we felt the hotel staff tend to just shift blame without taking any responsibilities

      Stayed 3 nights in Dec 2019

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Fancy hotel and nice pool, perfect place for my family to stay and enjoy

      Stayed 3 nights in Dec 2019