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The Pacific Sutera Hotel

5.0 star property
Luxury resort on the beach, with 3 outdoor swimming pools

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your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for The Pacific Sutera Hotel

3 outdoor pools, pool umbrellas, pool loungers
Exterior
Memory-foam beds, minibar, in-room safe, desk
Restaurant
Reception

Reviews

8.4

Very good

Popular amenities

  • Pool
    PoolPool
  • Parking included
    Parking includedParking included
  • On private beach
    On private beachOn private beach
  • Bar
    BarBar
  • Breakfast available
    Breakfast availableBreakfast available
  • Air conditioning
    Air conditioningAir conditioning

Check-in time

3:00 PM

Check-out time

12:00 PM

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Convenient location close to local malls, attractions and the airport.
Gerrad De
Jul 18, 2024
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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Room (Malaysian Residents)

Memory-foam beds, minibar, in-room safe, desk

Deluxe Room (Malaysian Residents)

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Bathrobes
Private bathroom
Separate bath and shower
Designer toiletries
  • 33 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Pacific Junior Suite

Memory-foam beds, minibar, in-room safe, desk

Pacific Junior Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Memory foam bed
Separate bedroom
Rainfall showerhead
Hairdryer
  • 75 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Pacific Executive Suite

Memory-foam beds, minibar, in-room safe, desk

Pacific Executive Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Memory foam bed
Separate bedroom
Rainfall showerhead
Hairdryer
  • 105 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Sea View (Malaysian Residents)

Memory-foam beds, minibar, in-room safe, desk

Deluxe Sea View (Malaysian Residents)

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Bathrobes
Private bathroom
Separate bath and shower
Designer toiletries
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room

Memory-foam beds, minibar, in-room safe, desk

Deluxe Room

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Bathrobes
Private bathroom
Separate bath and shower
Designer toiletries
  • 33 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Premium room

Memory-foam beds, minibar, in-room safe, desk

Premium room

Highlights

Balcony
Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Bathrobes
Private bathroom
Separate bath and shower
  • 33 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room

Memory-foam beds, minibar, in-room safe, desk

Family Room

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bedroom
Rainfall showerhead
Hairdryer
Bathrobes
Separate bath and shower
  • 67 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premium Sea View

Room amenity

Premium Sea View

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Bathrobes
Private bathroom
Separate bath and shower
Designer toiletries
  • 31 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Sea View

Memory-foam beds, minibar, in-room safe, desk

Deluxe Sea View

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Bathrobes
Private bathroom
Separate bath and shower
Designer toiletries
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Similar properties

Outdoor pool, pool loungers
The Magellan Sutera Resort
On private beach
Pool
Hot tub
Spa
8.4 out of 10, Very good, (1001)
The Magellan Sutera Resort

About the area

Map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100

What's nearby

  • Sutera Harbour - 5 min walk
  • Imago Shopping Mall - 17 min walk
  • Queen Elizabeth Hospital - 3 min drive
  • Suria Sabah Shopping Mall - 4 min drive
  • Centre Point - 5 min drive

Getting around

  • Tanjung Aru Station - 3 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 12 min drive

Restaurants

  • ‪Jamal Salim Curry House & Catering - ‬15 min walk
  • ‪Horizons - ‬2 min walk
  • ‪Buginese Grill Fish - ‬20 min walk
  • ‪Restoran Halimah Nasi Kandar Royal - ‬10 min walk
  • ‪Grill Fish - ‬13 min walk

About this property

The Pacific Sutera Hotel

Luxury family-friendly resort near Sutera Harbour
Located close to Imago Shopping Mall and Sabah State Mosque, The Pacific Sutera Hotel provides 27 holes of golf, a marina and a swim-up bar. Get out on the links at this resort and enjoy amenities such as a driving range and golf lessons. Treat yourself to a facial, a manicure/pedicure or a massage at Body Senses By Mandara, the on-site spa. Fitness classes and yoga classes are offered at the gym; other things to do include racquetball/squash and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities, such as a poolside bar and a corner/local shop.
Additional perks include:
  • 3 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), a free local area shuttle and 3 indoor tennis courts
  • A local area shuttle, supervised childcare (surcharge) and beach towels
  • Guest reviews speak highly of the helpful staff
Room features
All 500 rooms offer comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and dressing gowns.
More amenities include:
  • Memory foam beds and rollaway/extra beds (surcharge)
  • Rainfall showers, designer toiletries and deep-soaking baths
  • LCD TVs with premium channels
  • Electric kettles, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 80 for adults and MYR 40 for children
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 27 holes of golf
  • 3 indoor tennis courts
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Gym
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a state park
  • Marina
  • On a private beach
  • On the boardwalk
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Grab bar near toilet
  • Lift
  • Magnifying mirror
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 12 floors
  • Banquet hall
  • Building
  • Built in 1999
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 180 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: MYR 299
  • New Year's Eve (31 December) Gala Dinner per child: MYR 99 (from 7 to 12 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately MYR 80 for adults and from MYR 40 for children
  • Late check-in fee for check-in between noon and 6:00 PM
  • Rollaway bed fee: MYR 180 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

Does The Pacific Sutera Hotel have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at The Pacific Sutera Hotel?

As of 27 Jul 2024, prices found for a 1-night stay for 2 adults at The Pacific Sutera Hotel on 3 Aug 2024 start from RM 847.13, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Pacific Sutera Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Pacific Sutera Hotel?

Self-parking is free at this property.

What time is check-in at The Pacific Sutera Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available from noon to 6:00 PM for a fee.

What time is check-out at The Pacific Sutera Hotel?

Checkout is at noon.

Where is The Pacific Sutera Hotel located?

Located in Downtown Kota Kinabalu, this beachfront resort is on the boardwalk and within 1 mi (2 km) of Sutera Harbour, Sabah State Mosque and Imago Shopping Mall. Anjung Samudera and Centre Point are also within 2 mi (3 km).

The Pacific Sutera Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 433 out of 1001 reviews" "
Rating 8 - Good. 368 out of 1001 reviews" "
Rating 6 - Okay. 120 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gerrad De

Liked: Cleanliness, staff & service, amenities
Convenient location close to local malls, attractions and the airport.
Stayed 3 nights in Jul 2024

10/10 Excellent

Fai

Liked: Cleanliness, amenities, property conditions & facilities
Access Location Beach
Stayed 2 nights in Jul 2024

10/10 Excellent

Enn Lun

Stayed 3 nights in Jun 2024

8/10 Good

Lorelay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet was okay. There is access to the pool at the Magellan Sutera as well. The staff is polite, but less attentive than what you'd expect from a five-star hotel. I wish the entertainment i.e. bowling, billiards etc. is on site. Instead, all entertainment including the jacuzzi are on the Marina Club, which is quite a walk you'd feel lazy to go to on a hot day. The water at the beach has trash.
Stayed 1 night in May 2024

10/10 Excellent

FAITH

Liked: Cleanliness, staff & service, property conditions & facilities
A resort for relaxing and chill…
Stayed 1 night in Mar 2024

10/10 Excellent

Thaddius Herman

Stayed 1 night in Apr 2024

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Kim Wah

Stayed 3 nights in Mar 2024

8/10 Good

INKYUNG

Stayed 3 nights in Feb 2024

8/10 Good

yeo kay

Stayed 4 nights in Feb 2024

2/10 Terrible

klaus

Stayed 4 nights in Jan 2024

8/10 Good

yong kyun

Stayed 4 nights in Dec 2023

8/10 Good

Jeonghyun

Stayed 1 night in Dec 2023

10/10 Excellent

Enn Lun

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023

6/10 Okay

Renee, Leicester

Travelled with group
Liked: Staff & service
Overall nice hotel. for a 5 star resort i expected more. upon arrival i was asked to pay again even though i had already paid and had proof of a receipt, the staff refused to let us check in without paying again. now i have to wait 2 weeks for them to process the second payment i made. buffet had many options but was tailored more as dinner food than breakfast food (hygiene wise, many food items were not kept hot but were lukewarm and some items were completely uncovered). in turn i have food poisoning and i had not eaten outside the hotel. the staff are mostly friendly although we had an altercation with someone who works at the marina club (adjoining property) who refused to help us with directions back to the hotel. room facilities were nice but no tv channels, bed is not very comfortable and the toilet started leaking around the second day. i wouldn’t stay here again but for this experience it was fine as we only stayed a few days and our main purpose was to relax
Stayed 3 nights in Nov 2023

10/10 Excellent

WIRA AZLAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

YONGHO

Stayed 2 nights in Nov 2023

2/10 Terrible

Joakim

Stayed 1 night in Oct 2023

2/10 Terrible

Catherine

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Too old, need renovation
Stayed 2 nights in Sep 2023

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and efficient staff
Stayed 1 night in Sep 2023

10/10 Excellent

HUNG LIN LINDA

Stayed 3 nights in Sep 2023

10/10 Excellent

Jiung

Stayed 4 nights in Aug 2023

2/10 Terrible

Ho Young

Stayed 2 nights in Aug 2023

8/10 Good

poh kheng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 4 nights in Aug 2023

8/10 Good

Chare Wei

Stayed 2 nights in Jul 2023