The Pacific Sutera Hotel

5.0 star property
Luxury resort on the beach, with 3 outdoor swimming pools

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

The Pacific Sutera Hotel

Photo gallery for The Pacific Sutera Hotel

3 outdoor pools, pool umbrellas, pool loungers
Exterior
Memory-foam beds, minibar, in-room safe, desk
Daily buffet breakfast (MYR 65 per person)
Restaurant

Overview of The Pacific Sutera Hotel

8.4

Very good

Popular amenities

  • On private beach
  • Breakfast available
  • Spa
  • Gym
  • Free WiFi
The price is RM 388
Price available on 08/04/2024

Explore the area

1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100
  • Popular LocationHorizons2 min walk
  • Popular LocationTanjung Aru Station3 min drive
  • Popular LocationPutatan Station14 min drive
  • Popular LocationKinarut Station24 min drive
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Room options

Deluxe Golf View (Malaysian Residents)

cleanliness

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Private bathroom
Hairdryer
Deep-soaking bath
Bathrobes
  • 33 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Deluxe Sea View (Malaysian Residents)

cleanliness

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Private bathroom
Hairdryer
Deep-soaking bath
Bathrobes
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Deluxe Golf View

cleanliness

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Private bathroom
Hairdryer
Deep-soaking bath
Bathrobes
  • 33 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Deluxe Sea View

cleanliness

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Private bathroom
Hairdryer
Deep-soaking bath
Bathrobes
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Similar properties

About the area

Kota Kinabalu

Located on a private beach, The Pacific Sutera Hotel is in Downtown Kota Kinabalu neighbourhood and is connected to the convention centre. Sutera Harbour and Jesselton Point Ferry Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and Anjung Samudera. Travelling with kids? Don't miss Lok Kawi Wildlife Park. Looking to get your feet wet? Scuba diving and snorkelling adventures can be found near the property.

What's nearby

  • Sutera Harbour - 5 min walk
  • Imago Shopping Mall - 17 min walk
  • Gaya Street Sunday Market - 4 min drive
  • Jesselton Point Ferry Terminal - 5 min drive
  • Centre Point - 5 min drive

Getting around

  • Tanjung Aru Station - 3 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 12 min drive

Restaurants

  • Pacific Café - 3 min walk
  • Jamal Salim Curry House & Catering - 15 min walk
  • Buginese Grill Fish - 20 min walk
  • Horizons - 2 min walk
  • Restoran Halimah Nasi Kandar Royal - 10 min walk

About this property

The Pacific Sutera Hotel

Luxury family-friendly resort near Sutera Harbour
Located close to Imago Shopping Mall and Sabah State Mosque, The Pacific Sutera Hotel provides 27 holes of golf, a marina and a swim-up bar. Get out on the links at this resort and enjoy amenities such as a driving range and golf lessons. Treat yourself to a massage, aromatherapy or a facial at Body Senses By Mandara, the on-site spa. Yoga classes and fitness classes are offered at the gym; other things to do include volleyball and racquetball/squash. Stay connected with free in-room WiFi, and guests can find other amenities, such as a poolside bar and a corner/local shop.
Additional perks include:
  • 3 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), a free local area shuttle and 3 indoor tennis courts
  • A local area shuttle, supervised childcare (surcharge) and a 24-hour front desk
Room features
All 500 rooms offer comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and dressing gowns.
More amenities include:
  • Memory foam beds and rollaway/extra beds (surcharge)
  • Rainfall showers, designer toiletries and deep-soaking baths
  • LCD TVs with premium channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:30 AM for a fee: MYR 65 for adults and MYR 32.50 for children
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 27 holes of golf
  • 3 indoor tennis courts
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Gym
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a state park
  • Marina
  • On a private beach
  • On the boardwalk
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 12 floors
  • Banquet hall
  • Building
  • Built in 1999
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 180 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: MYR 299
  • New Year's Eve (31 December) Gala Dinner per child: MYR 99 (from 7 to 12 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately MYR 65 for adults and from MYR 32.5 for children
  • Late check-in fee for check-in between noon and 6:00 PM
  • Rollaway bed fee: MYR 180 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does The Pacific Sutera Hotel have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at The Pacific Sutera Hotel?

As of 19 Mar 2024, prices found for a 1-night stay for 2 adults at The Pacific Sutera Hotel on 8 Apr 2024 start from RM 387.96, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Pacific Sutera Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Pacific Sutera Hotel?

Self-parking is free at this property.

What time is check-in at The Pacific Sutera Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available from noon to 6:00 PM for a fee.

What time is check-out at The Pacific Sutera Hotel?

Checkout is at noon.

Where is The Pacific Sutera Hotel located?

Located in Downtown Kota Kinabalu, this beachfront resort is on the boardwalk and within 1 mi (2 km) of Sutera Harbour, Sabah State Mosque and Imago Shopping Mall. Anjung Samudera and Centre Point are also within 2 mi (3 km).

The Pacific Sutera Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 433 out of 1000 reviews" "
Rating 8 - Good. 367 out of 1000 reviews" "
Rating 6 - Okay. 121 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Enn Lun

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023

6/10 Okay

Renee, Leicester

Travelled with group
Liked: Staff & service
Overall nice hotel. for a 5 star resort i expected more. upon arrival i was asked to pay again even though i had already paid and had proof of a receipt, the staff refused to let us check in without paying again. now i have to wait 2 weeks for them to process the second payment i made. buffet had many options but was tailored more as dinner food than breakfast food (hygiene wise, many food items were not kept hot but were lukewarm and some items were completely uncovered). in turn i have food poisoning and i had not eaten outside the hotel. the staff are mostly friendly although we had an altercation with someone who works at the marina club (adjoining property) who refused to help us with directions back to the hotel. room facilities were nice but no tv channels, bed is not very comfortable and the toilet started leaking around the second day. i wouldn’t stay here again but for this experience it was fine as we only stayed a few days and our main purpose was to relax
Stayed 3 nights in Nov 2023

10/10 Excellent

WIRA AZLAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

YONGHO

Stayed 2 nights in Nov 2023

2/10 Terrible

Joakim

Stayed 1 night in Oct 2023

2/10 Terrible

Catherine

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Too old, need renovation
Stayed 2 nights in Sep 2023

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and efficient staff
Stayed 1 night in Sep 2023

10/10 Excellent

HUNG LIN LINDA

Stayed 3 nights in Sep 2023

10/10 Excellent

Jiung

Stayed 4 nights in Aug 2023

2/10 Terrible

Ho Young

Stayed 2 nights in Aug 2023