The Pacific Sutera Hotel

Photo gallery for The Pacific Sutera Hotel

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Private beach, white sand, beach umbrellas, beach towels
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers

Overview of The Pacific Sutera Hotel

The Pacific Sutera Hotel

5.0 star property

4.1/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
Map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100

Explore the area

  • Popular LocationSutera Harbour5 min walk
  • Popular LocationSabah State Mosque17 min walk
  • Popular LocationSabah State Museum7 min drive
  • AirportKota Kinabalu (BKI-Kota Kinabalu Intl.)10 min drive

Choose dates to view prices

About this area

Kota Kinabalu

Located on a private beach, The Pacific Sutera Hotel is in Downtown Kota Kinabalu neighbourhood and is connected to the convention centre. Sutera Harbour and Jesselton Point Ferry Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and Anjung Samudera. Travelling with kids? Don't miss Lok Kawi Wildlife Park. Looking to get your feet wet? Scuba diving and snorkelling adventures can be found near the property.

What's nearby

  • Sutera Harbour - 5 min walk
  • Sabah State Mosque - 17 min walk
  • Oceanus Waterfront Mall - 3 min drive
  • Sabah State Museum - 7 min drive
  • Anjung Samudera - 7 min drive

Getting around

  • Tanjung Aru Station - 3 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 11 min drive

About this property

The Pacific Sutera Hotel

5-star luxury resort in the heart of Downtown Kota Kinabalu
Consider a stay at The Pacific Sutera Hotel and take advantage of 27 holes of golf, a marina and a swim-up bar. This resort is a great place to bask in the sun with a private beach, beach umbrellas and beach towels. Treat yourself to a facial, a manicure/pedicure or a massage at Body Senses By Mandara, the on-site spa. Aerobics classes and yoga classes are offered at the gym; other things to do include racquetball/squash and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities, such as a poolside bar and a corner/local shop.
Additional perks include:
  • 3 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), a free area shuttle and 3 indoor tennis courts
  • An area shuttle, wedding services and meeting rooms
  • Guest reviews speak well of the family-friendly amenities, pool and location
Room features
All guest rooms at The Pacific Sutera Hotel offer perks, such as 24-hour room service and climate-controlled air conditioning, in addition to amenities, such as complimentary wireless Internet access and safes. Guests reviews give good marks for the size rooms at the property.
More amenities include:
  • Rainfall showers, designer toiletries and deep-soaking baths
  • LCD TVs with premium channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Free local area shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AMโ€“10:30 AM: MYR 66 for adults and MYR 33 for children
  • 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 27 holes of golf
  • 3 indoor tennis courts
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Aerobics classes
  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Golf driving range
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Corner/local shop
  • Laundry facilities
  • Playground
  • Supervised childcare (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Garden
  • Marina on site
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Memory-foam mattress

Bathroom

  • Dressing gowns
  • Bidet
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

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See similar properties

Policies

Check-in

85% of travellers were happy with check-in
Check-in from 3:00 PM - midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 6:00 PM (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

This propertyโ€™s New Yearโ€™s Eve Non-Stop Mega Party 2023 gala dinner fee on 31 December 2022 includes 2 persons. Additional fees of RM 288.00nett per adult & RM 144.00nett per child aged 6 to 11 years per person apply for guests exceeding this number.

Optional extras

  • Fee for buffet breakfast: MYR 66 for adults and MYR 33 for children (approximately)
  • Late check-in fee for check-in between noon and 6:00 PM (amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
No pets and no service animals are allowed at this property

Property is also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

Does The Pacific Sutera Hotel have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at ?

As of 25 Sept 2022, prices found for a 1-night stay for 2 adults at on 21 Oct 2022 start from RMย 350.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Pacific Sutera Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Pacific Sutera Hotel?

Self-parking is free at this property.

What time is check-in at The Pacific Sutera Hotel?

Check-in is from 3:00 PM - midnight. Late check-in is available from noon to 6:00 PM for a fee (amount varies).

What time is check-out at The Pacific Sutera Hotel?

Checkout is at noon.

Where is The Pacific Sutera Hotel located?

Located in Downtown Kota Kinabalu, this beachfront resort is on the boardwalk and within 1 mi (2 km) of Sutera Harbour and Sabah State Mosque. Anjung Samudera and Gaya Street Sunday Market are also within 3 mi (5 km).

Can I cancel my reservation for free at The Pacific Sutera Hotel and receive a full refund?

Yes, The Pacific Sutera Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Pacific Sutera Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 416 out of 999 reviews
5 - Excellent 42%
Rating 4 - Good. 377 out of 999 reviews
4 - Good 38%
Rating 3 - Okay. 131 out of 999 reviews
3 - Okay 13%
Rating 2 - Poor. 46 out of 999 reviews
2 - Poor 5%
Rating 1 - Terrible. 29 out of 999 reviews
1 - Terrible 3%

4.1/5

Cleanliness

4.1/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

4.0/5

Eco-friendliness

4/5 Good

Chun Nei Jenne
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is near the town area. the room is clean
Stayed 3 nights in Jul 2022

3/5 Okay

Soei Choo Rosemary Monica, Singapore
Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
TV only had 1 cable channel AXN, all other cable channels not available. No coffee & tea facilities in room. Elevator to 1st floor not working and to get to the beach, had to climb down stairs, not good for my knees.
Stayed 3 nights in Jul 2022

5/5 Excellent

Ling
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with very good security. Room is clean and spacious. A lot of greenery with beautiful sea view. Breakfast is good and location of the hotel is very convenient to travel to the city.
Stayed 2 nights in Jun 2022

5/5 Excellent

nurulasyikin
Love the nature,the cozy room,and the majestic sunset
Stayed 2 nights in May 2022

5/5 Excellent

nurulasyikin
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in May 2022

3/5 Okay

Lee
Stayed 2 nights in Apr 2022

1/5 Terrible

yeong hau
Stayed 2 nights in Apr 2022

1/5 Terrible

Joil
Stayed 1 night in Apr 2022

4/5 Good

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

5/5 Excellent

RAHMAWATY
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020