2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
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Reviews of Wyndham Tamansari Jivva Resort Bali

4.5 out of 5
Wyndham Tamansari Jivva Resort Bali
Pantai Lepang, Jl. Subak Lepang No. 16, Klungkung, Banjarangkan, Bali

Reviews

8.0

Very good

Rating 10 - Excellent. 29 out of 63 reviews" "
Rating 8 - Good. 17 out of 63 reviews" "
Rating 6 - Okay. 8 out of 63 reviews" "
Rating 4 - Poor. 4 out of 63 reviews" "
Rating 2 - Terrible. 5 out of 63 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Gabriella

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Wyndham Tamansari Jivva Resort Bali on 26 Feb 2024
Dear Ms. Gabriella,Greetings form Wyndham Tamansari Jivva Resort Bali.Please apologize for the inconvenience during your stay.We appreciate your time to give us the rating. We expected to get more details about your concern for us to improve our service in future.We wish can provide more better service for your next stay.Thank youWyndham Tamansari Jivva Resort Bali

2/10 Terrible

Ahmad

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room condition was very bad and we got charged for a Ocean view room and ended up looking at a roof. Booked a day trip with them and got stranded on another island and no other tickets available to get back to our room.
Stayed 5 nights in Sep 2023

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helped if needed
Stayed 8 nights in Sep 2023
Response from Dian In on 7 Nov 2023
Dear GuestThank you for staying with us and taking the time to share your experience with us. We are delighted to hear that you have a lovely time during stay at our Hotel.and we really apreciate your feedback for the state of our Hotel.We simply can't wait to warmly welcome you soon in the near future.Kind RegardsThe Management

6/10 Okay

Bruno

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stunning hotel but has been left to dust, all general maintenance of the hotel has been abandoned. Very sad, the rooms were beautiful but no activities or things to do at the hotel at all.
Stayed 2 nights in Sep 2023

2/10 Terrible

Alwiya

Travelled with family
Disliked: Staff & service
Most of the staff don't speak English. When I call for a house keeping from 9 am to 11 am the house keeper came to collect laundry. I had to make multiple calls. They don’t change towels because the policy is green, guests are required to reuse the towels. The house keeper didn’t restock the soap or shampoo they just made the bed. To make it worst the card was not working and the receptionist took my card never fixed it. I had to leave my room door open. The breakfast buffet provides only water, fruit punch juice and coffee. If you order another drink additional charge. The workers come to the room to collect payment quickly and able to communicate. When calling for room service they pretend not to understand or taking their sweet time. The place is too far from the city attraction. I will never stay at this hotel again.
Stayed 3 nights in Sep 2023

6/10 Okay

Welyton

Liked: Property conditions & facilities
My partner and I arrived at the hotel at 6pm after a delayed flight with Garuda airline to find our room ready (Thank God for that) although, the staff from the reception were average and did not have much knowledge of the hotel facilities. The lady from the reception could not explain to us where our room was she kept saying that the concierge guy would scout us out to our room. She also explained to us that the restaurant would be opened until 10:30. My partner and I went out for a little wonder around and when we came back to have dinner as we arrive to the restaurant around 9:30 the staff was very prompted to say "we are closed". We were like, we need to get some food as we haven't had dinner, the staff told us that we could order some room service and we quickly headed to our room to only been told that we could not order any more food as the restaurant was closed. We were starving and had to go to bed without food because the miscommunication between front office and restaurant staffs. The bathroom shower was horrible, every time we were having a shower there was water everywhere and the door handle came off as we were trying to get into our room. We were very disappointed with our stay. Unfortunately, I don't think we are going back.
Stayed 1 night in Sep 2023

10/10 Excellent

John, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, friendly staff. Would stay again.

10/10 Excellent

Gerad

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, the food was very accommodating for allergies as well!
Stayed 5 nights in Aug 2023

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and peaceful
The hotel was absolutely wonderful. We were treated like royalty! The staff was very friendly and helpful Freddy was very professional and always helpful. This hotel is quiet and relaxing. This is a great hotel!
Stayed 10 nights in Jul 2023

6/10 Okay

Ahmad

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Frantisek

Stayed 2 nights in Apr 2023

4/10 Poor

Karen

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
For $40/night it’s hard to complain, but still... Minuses: I found a used toothbrush and open toothpaste in my shower upon entering the room; the towels smell weird; the pool was closed for maintenance; the restaurant was closed for a private event; the TV remote was disgustingly sticky; the phone didn’t work; the Wi-Fi constantly went in and out (but mostly out); the parking garage for scooters is limited and smelly; the drinking water bottles and toiletries are single-use plastic; the railings around the property are all rusted and look untrustworthy. Plusses: The lily pond is pretty and my bed was comfortable. And the dogs were sweet.
Response from Wyndham Tamansari Jivva Resort Bali on 27 Jan 2023
Dear Karen,Thank you very much for sharing the experience of your stay with us. We do apologize for unpleasant stay experiences. I have shared your comments directly with our management to ensure appropriate follow up with our team. Again, your feedback will be followed up to ensure we improve our guest's experience.Should travel bring you back to Bali, we are wishing that you will consider staying with us to give a chance for us to deliver our services and pamper your stay experiences.Thank you,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The pool was not well maintained during our visit but they may have been having issues outside of their control.
Stayed 7 nights in Dec 2022

10/10 Excellent

Magereta

Liked: Staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Sep 2022

4/10 Poor

Clarissa P

Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Adita on 26 Feb 2020
Dear Guest, Thank you for the compliment and we look forward to welcoming you in the near future.

4/10 Poor

Verified traveller

Stayed 10 nights in Dec 2019
Response from Adita on 6 Jan 2020
Dear Guest, We do apologize for the failure to provide our best performance during your stay which shown on your value of review. Hopefully we could know further about the issue to make us better to our future guests. Again we wish to say sorry and will have the opportunity to welcoming you back soon. Kind Regards

8/10 Good

Emma

Liked: Cleanliness, property conditions & facilities, room comfort
Service improvements should be made
Check in was ok, I was staying close to reception but the staff insisted they took my bags to my room. The young lady who was given this task hadn’t used a luggage trolley before so I ended up helping her getting it to and in the lift. The hotel room was spotless, bed extremely comfortable. I ordered room service and the food was good. Took about 45 minutes to get to me. The food in my opinion was over priced. I ordered a coffee from the beach bar, and had a nightmare. The coffee itself was tasty but it took them 20 minutes to find a card machine so I could pay. This hotel is aimed for family’s and couples in my opinion. I wouldn’t return
Stayed 2 nights in Dec 2019
Response from Adita on 31 Dec 2019
Dear Emma, Thank you so much for your kindly input to make us better in the future. We will keep to improving our service level to meet the guest satisfactions and no delay to every order made. I wish you will enjoy your holiday in other Bali area. Again we do apologize if couldn't give the best holiday during stay. Kind Regards.

8/10 Good

Latosha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for Solo Traveler
Friendly and helpful staff. The hotel offers several activities on site; nature and cycling tour, Balinese dance and cooking class to name just a few. It is a great hotel for solo travelers how wants to experience the city with others or just want some time along. The spa is a must do experience.
Stayed 2 nights in Dec 2019
Response from E-commerce on 30 Dec 2019
Dear Latosha, We are so happy to know your were satisfied with our hospitality during stay. Hopefully we could hear your next visit plan in the near future and join Jivva tranquility everyday. Thank you so much from Jivva Family.

10/10 Excellent

Alieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was updated to Deluxe upon arrival and the experience was just amazing.
Stayed 4 nights in Sep 2019
Response from Adita on 16 Dec 2019
Dear Alieu, Thank you so much for sharing your amazing experience and we will look forward to welcoming you back in the near future.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
So I booked a room with ocean view and a water pool, however the staff said all rooms near seaview is under construction...and offer me a villa and said it was more expensive...However I wanted a room with ocean view not a villa.. And no one informed me before the stay...And the breakfast there sucks which cause me around IND300,000 per person...
Stayed 1 night in Sep 2019

10/10 Excellent

Kiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed!
Wow! Service is impeccable, Villa is just stunning!
Stayed 3 nights in Sep 2019
Response from Adita on 30 Sept 2019
Dear Kiya, Thank you so much for your review and love to know you were satisfied to our hospitality. Wishing to welcoming you back in the near future soon.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The rooms are nice and clean. However we had a horrible check in experience, they couldnt find our reservation and took almost an hour to check us in, and took a whole wedding group that showed up after us before figuring out our reservation. Then the restaurant was closed because of this wedding reservation and the only thing available was cold expensive room service or a nasi gorang bar for $15 which looked worse than a $2 Nasi goreng, so all the other guests' experience was compromised because of their wedding reservation. The breakfast buffet was horrible, and half empty by 9am. The lady said "you should get here earlier next time"... REALLY! When I'm paying $15, oh and they tried to charge me $20 on the phone when I was booking rather than when I got there the price was different.. I would never stay here again or recommend it to anyone.
Stayed 1 night in May 2019
Response from Adita on 19 Jul 2019
Dear Valued Guest, On behalf of Wyndham Jivva Team I would express our deeply sorry for your inconvenience experience during your stay. We do realize that our teams had fail to deliver our best performance during check in process because of weddings came along at the same time. Which is also created another issue at the other outlet's for your room service. Our FB teams now already improve their formation and performance to avoid any failure service in the future. Related to your breakfast time, we do brief our staff to keep the food ready during breakfast time with no excuse. I wish we could have a chance to serve you here again and share the real Jivva Hospitality soon. Thank you please let me know if you need my assistance at your convenience time. My Sincere, Asst. e-Commerce

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019
Response from Adita on 19 Jul 2019
Thank you so much for your compliment 5stars rate on us.

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Nice pool, friendly staff, good surf nearby. Nice resort but a bit out of the way.
Stayed 5 nights in Mar 2019

8/10 Good

Siti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff.
The food for room service was not that tasty. Maybe the steps inside the pool should put a markings so that the kids will know till where the steps end so they wont fall into the pool. Other than that, everything was good.
Stayed 4 nights in Mar 2019

6/10 Okay

Lee

Liked: Staff & service, room comfort
Potential to be good hotel.
For a fairly new hotel, rooms are already showing wear and tear especially in the bathroom. Housekeeping should clean all stains off carpet and floor however that was not the case. The only redeeming feature about staying here is the hotel staff. They are very helpful and goes out of their way to assist with any requests. Hygeine for breakfast buffet could be improved with better training of staff to ensure house flies are kept away and gloves or tongs are used when handling raw food for cooking noodles or preparing food in the dining area stalls.
Stayed 2 nights in Sep 2018

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very Tranquil Place.
All the staff are friendly.Relaxing and peaceful place in a rural area with black sand beach.The Spa is definitely recommended.The price is reasonable for a 4 star Hotel.
Stayed 4 nights in Aug 2018

6/10 Okay

Edward

Isolated and unusable beach
If you are seeking an escape from the usual bustle of Bali and think this could be the place for you then give it a go. However it’s isolated and on a beach that’s black volcanic sand that’s heated from the sun and too hot to walk on. The sea is also way too dangerous to swim in with huge crashing waves 24/7. The hotel has all the upmarket features with great views and comfortable beds. The main pool had been damaged by a freak storm and waves before we arrived but there was another pool that was nice to swim in. The food was ok, not fantastic, dearer than usual but still affordable. There weren’t a lot of people there during our stay making it feel like a ghost town, and this was peak season. To sum up if you want isolation with great views of the ocean and Bali countryside, don’t care for local markets or beaches, and don’t like being sourounded by lots of hotel guests, then this may be the resort for you. We personally won’t go back there despite all its positives.
Stayed 3 nights in Aug 2018

10/10 Excellent

gurpreet, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel is close to beach and specially service is awesome
Stayed 5 nights in Jul 2018

10/10 Excellent

Jibran, Fort Lauderdale florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2018

6/10 Okay

Ricky

Liked: Cleanliness, property conditions & facilities, room comfort
Wyndham
Hotel room was great, clean, comfy bed, clean toilet. Surrounding area there is nothing, no food variety from outside hotel becuase it is far from the city center. If you are looking for peace and quite then it is the right place to be because it is far from everything
Stayed 2 nights in May 2018

10/10 Excellent

Yudha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
The hotel, staff, food and drinks is all absolutely great. The rooms and grounds are very clean and each member of staff takes so much time and consideration to please you. It's an exquisite hotel. I highly recommend for a family trip.

10/10 Excellent

Amos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value.
The place is absolutely beautiful and feels extremely new. The rooms are a bit small but very nice. The staff was amazing and all of them remembered our orders for food and we didn’t even have to ask after the second time. The beach is very decent although if you want to swim the waves are way too dangerous and there may be a riptide as well. However it is clean and well kept. There are a lot of fishermen in the area so they may have lines in the water as well. The pool was cool to look at but had a sand beach on it which made the water appear dirty weather or not it was is not for me to say. Overall I Highly recommend this place and was a high light especially for the price point!
Stayed 2 nights in Dec 2017

10/10 Excellent

Mitesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

10/10 Excellent

karis, GoldCoast Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best resort / hotel I have ever stayed in everything was absolutely perfect the staff were all so great it was my favourite part of our trip so far I want to go back already !
Stayed 2 nights in Aug 2017

8/10 Good

Finn, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hote, but in the middle of nowhere
Hotel staff and facilities are very pleasant. Room (small suite) was very good. 2 pools, but neither are fully in the Sun. Rooms with their own plus get pools never get the sun either. Only 1 restaurant, which is a shame as it is in the middle of nowhere, with no local restaurants or warungs to go out to. It therefore works out to be quite expensive on a daily basis to eat. Service and Tax are. Not included in the price, but automatically add to your bill. Until the area becomes more built up (a Marriott is going to be built next door) I wouldn't stay there again.
Stayed 9 nights in Jul 2017

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic New Property
This brand-new Wyndham property is spectacular on every level. The staff is exceptional--every one, from the groundskeepers, housekeeping, restaurant and front desk staff, smiled, greeted us, and were truly interested in how we were enjoying our stay. Since the resort is self-contained and in a very quiet area, we ate every meal in one of their two restaurants. The (included) breakfasts were superb and the other meals offered a wide choice of both Western and Asian food prepared beautifully and at a great value. The two pools were beautiful and offered a choice of beach side or garden view. Beds were comfy with plush bedding and the room appointments left nothing to be desired. We splurged and enjoyed a great Balinese massage at their luxurious Tirta Spa every day of our stay--highly recommended! We plan to go back to Bali in 2017 and will definitely stay there again!
Response from General Manager on 29 Dec 2016
Dear Valued Guest, Greetings from Wyndham Tamansari Jivva Bali. Thank you for your review and your recent stay in our resort with your partner. We're excited with your positive feedback and genuinely happy knowing that you were enjoying your stay with us. We've been shared your positive feedback on our team service and flattered with it. We believe feedback like yours will help other travelers to know better about Wyndham Jivva. Appreciate as well for your visit to our newly launched Jivva Beach Club and Tirta Spa. Happy to know that you're enjoying it too! We are looking forward to welcome you both soon and please contact our team directly to arrange your next visit. Hope you and partner have a safe trip back home! Warm Regards, Maria Cyntia Marketing Communications Manager

10/10 Excellent

JUAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Wyndham Tamansari Jivva Resort Bali on 23 Feb 2024
Dear Mr. Juan,Greetings from Wyndham Tamansari Jivva Resort Bali,,Thank you for your review, we are delighted to hear that you enjoyed and have a wonderful experience during your stay with us.We truly appreciate your kind review, and we look forward to welcoming you back for another memorable stay in the Future.Yours Sincerely,Wyndham Tamansari Jivva Resort Bali

10/10 Excellent

Aurélie

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
z
Stayed 11 nights in Sep 2023

6/10 Okay

hans

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Hôtel qui aurait pu être merveilleux mais dont les infrastructures semblent ne pas être suffisamment entretenu... Convient pour une étape sur la route du port de padangbai
Stayed 2 nights in Oct 2023

10/10 Excellent

haiying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok

10/10 Excellent

Ibrahim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
in general i like this place
Stayed 3 nights in Jul 2023

2/10 Terrible

Giulia

Stayed 1 night in Jul 2023

8/10 Good

Jonas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Debit
Opholdet var mega godt , personale er som sædvanlig mega søde. Dog krævede de 1 million rupiah som debit ved ankomst og man fik kun halvdelen tilbage når man tjekker ud
Stayed 4 nights in Jan 2023
Response from Hotel Management on 7 Jun 2023
Dear Jonas, Thank you for sharing your inconvenient experience while staying with us. We do take our guest's comment very seriously and will coordinate with the team in charge regarding this issue. We look forward to welcoming you back at Wyndham Tamansari Jivva Resort Bali in the near future.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Adita on 2 Mar 2020
Dear Maria, Thank you for your great review score on your experience and We will look forward to welcoming you back soon. Kind Regards, Wyndham Jivva Bali

8/10 Good

Cy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Adita on 24 Jan 2020
Hi, Thanks for the compliment and wishing to welcoming you back in the near future at Wyndham Jivva Bali. Kind Regards

10/10 Excellent

AmineDavid, Algiers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tout était parfait, j'ai adorés, je le recommande.
Stayed 4 nights in Oct 2019
Response from Adita on 13 Nov 2019
Dear Mr. David, Thank you so much for your compliment review and we will look forward for your next coming in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay at Wyndham
The hotel was amazing, the staff are extremely friendly and polite. Room was formidable with high western standard. Regards to lack of tourists at the hotel, it felt for us that it were too many staff members waiting for something to do. As a matter of fact they forgot us at our table in some occasions, because they where talking with each other in stead of keeping an overlook. Last but not least, keep in mind that there is lack of facilities around the hotel area. Overall a fantastic stay at a beautiful hotel.
Stayed 4 nights in Oct 2019
Response from Adita on 12 Nov 2019
Dear Valued Guest, Greatly appreciated for your great compliment review address to Wyndham Jivva Bali teams. Your valuable comment would be a good reference for us to improve our service level in the future. We are really hoping so much to welcoming you back and show you our improvement. Thank you so much.

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bell'hotel e cucina di alto livello!
Hotel stupendo con servizi eccellenti. Consigliato cenare al suo interno in quanto i piatti sono ottimi!!!
Stayed 2 nights in Aug 2019