Avenida Kukulkan Hotels with Swimming Pool

"Just got back from a 5 night stay. The staff was very friendly and accommodating, especially for nightly diners for our large group, and drinks at all the bars. The food was really nothing to write home about, but edible. You must wear a wristband on this property and if you lose it or it comes off, you are required to pay $140 at checkout. This was definitely a negative for me, as I usually never wear anything on my wrists, was super worried about it, and can still feel it on my skin even though I’ve been home for over a day. The hotel itself was subpar, but we were told that this property is getting a total overhaul in a week or two, so hopefully it will look refreshed soon, otherwise I’d pass on staying here. There was a nice Cancun sign on a pier right next to the property, but we weren’t allowed to go on it to take a picture without being charged $3 per person (no way Jose!). A shame that the resort itself didn’t have some type of large letters to pose in front of as many other resorts do. The highlight for us was being able to attend the Riu Parties held at the Riu Caribe right next door (walk over) and have access to that resort, as it was much more modern and seemed to have many more amenities."

"Very amazing stuff couldn’t have asked for better service! Hospitality was out of this world. Rooms were clean and very comfortable. Restaurant, bars, pools were all pretty good! "

"The food was delicious "

"Overall, I had a great time. The problem was the smell that came from the hot tub. "

"I’ll start with the negative which isn’t much. The rooms are starting to show their age. Now the good which FAR outweighs the bad. When you get there you’re greeted by excellent staff. Roberto was my favorite. He was such a huge help to us setting up rides to places as we don’t speak Spanish and he spoke great English and is just a super friendly man. My other favorite was the theater bar at night where they had great shows every night but more importantly the two bartenders out there, Eulices (which I’m sure I have spelled wrong) and Ernesto were fantastic!! There was a bunch of great staff but those three deserve a raise for sure"

"Emporio offers the best food quality among all all-inclusive resorts I've ever tasted."

"Very nice resort,everything very good,thanks see you again for sure 😃"

"Everything was great. My family had so much fun . I forgot my jacket there there and they said they gonna save for 3 months. I like the take care you and your staff "

"This hotel is really good. The staff is amazing, Reina at the front desk, Claudia at the coffee shop and Chef Ernesto really tried their best to make us feel appreciated. I like the food variety at the Buffet. There are 4 restaurants and tge food was good. Overall everything was great. The only things I would improve are the recreation activities and the rooms need a makeover. However everything was cleaned. I strongly recommend this hotel"