Appalachian Mountains Spa Hotels

"Our room wasn’t ready at check-in and the individuals are the front desk didn’t want to change our room to one available. They said they have a lot of rooms to clean daily and we needed to wait. It was after 4pm and we had a toddler who had been in a car for over 14 hrs. Once we asked again to please check on the status of our room and it was well past 4 pm they said it still wasn’t ready and didn’t know when it would be as someone left stuff in the room the night prior. Still not our issue. We asked again for a different room assignment and they were rude saying they guess they can change our room with someone who hasn’t shown yet. When we got to our room it wasn’t that clean, tiles were broken in the bathroom and the ac was in rough appearance. "

"Love staying here even with teenagers! "

"Parking is too far from the rooms, but everything else was great!"

"Wonderful place!"

"Old, musty and smelly in all of the common areas. The room was okay. "

"Beautiful hotel in the heart of downtown, Bridgeman’s Steakhouse was so good. The hotel was hosting a prom so lobby was extremely crowded. "

"Good "

"The main concern is that you have hot tub and pool in the Expedia page and yet those amenities are unavailable for repairs for a long time. The issue was fixed for me with the removal of the resort fees during our stay, but as of 04-26, several days after I reported the problem, the Expedia page still has the wrong information. That constitutes mis advertisement, and it's hard to trust Expedia after this experience. Now, I want to be fair: In general, was the staff courteous and friendly and the room clean and comfortable? Yes. I must say I was upgraded to an apartment and can't say what the normal rooms look like. The apartment was very nice, even if too large for our needs. One final concern: we were told we were "already paying for a cleaning fee", which sounded strange - I have seen taxes, and resort fees, but not cleaning fees when one does not require any extra cleaning other than normal cleaning after one leaves the room. I'm uncertain of whether I was charged such "fee," as I haven't yet received the final receipt by email, two days after checking out from the room."

"Pictures do not represent what you get!! Very deceiving. Hotel needs a remodeling!! "