Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear that our staff made a great impression with their friendliness and helpfulness. It's wonderful to know that you found our rooms to be modern and clean, providing a comfortable stay. Moreover, we're delighted that our breakfast selection met your expectations, offering a variety of choices to start your day right.The entire team look forward to welcoming you back for a future visit.Kind regards,The Management

Dear Guest,We appreciate that you took the time to share your experience with us.We are concerned to hear about the smell of smoke you experienced in your room. Our hotel is committed to providing a smoke-free environment, and we have designated smoking areas to ensure the comfort of all our guests. We apologize for any inconvenience this may have caused. Regarding the spa, we regret that it did not meet your expectations. We strive to offer a relaxing experience with our available facilities, including the dry sauna.We are pleased to note that you found our service to be satisfactory and that the room comfort was to your liking. Our team works diligently to ensure that we provide a high level of service and comfort for our guests.It would be a pleasure to welcome you back in the future. Kind regards,The Management

Dear Yassine, Thank you very much for your kind feedback.We're delighted to hear that you found our hotel to be clean, and we take pride in maintaining the highest standards of cleanliness. It's wonderful to know that our staff made a positive impression; our team is dedicated to providing exceptional service. Additionally, we are glad that the location of our hotel contributed to a great stay, with easy access to local attractions and shopping boulevards.We look forward to welcoming you back for another memorable experience.Best wishes,The Management

Dear Jessica,Thank you for sharing your review.We are delighted to hear that you appreciated our convenient location near parks and shopping, as well as our accommodating staff who allowed you to check in early. We strive to provide excellent service to all our guests, and it's great to know that our efforts made a positive impact on your stay.We apologize for any confusion regarding the Cocoa Café and the O Bar. The Cocoa Café is our on-site café offering international food for breakfast, lunch, and dinner, while the O Bar is a separate area for guests to enjoy drinks and socialize. We are glad that you found the food to be reasonable and our staff helpful during your dining experiences. We will take your feedback into consideration and work on improving the clarity of our dining options for future guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management

Dear Farman, Thank you very much for your kind feedback.We are thrilled to hear that you found everything beautiful during your stay. Your satisfaction with our room cleanliness, hotel condition, service, and room amenities is greatly appreciated. Our team works hard to maintain a high standard of cleanliness and service, and we are glad that it met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,The Management

Dear Omer, Thank you very much for your kind feedback.We are delighted to hear that you found our hotel to be of excellent value. It's great to know that you appreciated the condition of the hotel, the service provided by our staff, and the room amenities. We strive to offer our guests a comfortable and enjoyable stay, and your positive feedback is truly appreciated.We look forward to welcoming you back for another memorable experience.Best wishes,The Management

Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear that our hotel ranks among the best you have stayed at in the past 7 years. Our dedicated team, especially the housekeeping team, truly appreciates your kind words and recognition of their 5-star job. It is great to know that you found your room, room 315, to be impeccably clean and well-appointed with amenities, and that our overall service and hotel condition exceeded your expectations.We look forward to welcoming you back in the future, best regards,The Management

Dear Sinisa, Thank you very much for your kind feedback.We are thrilled to hear that our hotel ranks among the best you have stayed at in the past 7 years. Our dedicated team, especially the housekeeping team, truly appreciates your kind words and recognition of their 5-star job. It is great to know that you found your room, room 315, to be impeccably clean and well-appointed with amenities, and that our overall service and hotel condition exceeded your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,The Management

Dear Sükrü,Thank you for taking the time to share your feedback.Our team works hard to maintain high standards and provide a comfortable stay for our guests. We are sorry to hear that your expectations were not met. We are committed to providing a warm and welcoming environment for all our guests and will take your comments into account.We hope that you will return in the future for a more enjoyable stay. Kindest regards,The Management

Dear Ayberk, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,The Management

Sayın Ayberk , Otelimiz hakkındaki görüşlerinizi paylaştığınız için teşekkür ederiz.Konaklamanızdan memnun kalmanıza sevindik. Olumlu yorumlar ekibimizin motivasyonunu arttırmada etkili oluyor, desteğiniz için tekrar teşekkür ederiz.Saygılarımızla,Otel Yönetimi

Dear Ahmad, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times. We also thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,The Management

Dear Guest,Thank you for taking the time to review your stay.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.The entire team look forward to welcoming you back for a future visit.Kind regards,The Management

Thank you for the great feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Dear Ozlem,Thank you for your positive feedback.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you back on a future occasion.Best regards,The Management

Dear Julide,We appreciate that you took the time to share your experience with us.We are sincerely sorry to learn that our high standards were not upheld, at Barceló we are fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels. On a future occasion please do not hesitate to inform our reception of any concerns, our team will promptly address the issue and take action in any situation that does not adhere to our established standards.Moreover, we regret you were disappointed with our breakfast buffet, as we strive to provide a wide array of options for both guests with a sweet tooth and those looking for healthy options to kickstart the day. Therefore, we always ensure a variety of hot and cold and sweet and savoury options, as well as fresh fruits, different kinds of cereals, and yogurts.We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management

Dear Emircan Ozcan,Thank you for taking the time to share your feedback.Our team's professional service is a point of pride for us and we were disappointed to learn that you felt we had underperformed in this area. We are working with the official guidelines to ensure the safety of all guests as well as our staff. We regret any inconvenience and hope that we can count on your understanding.Please accept our sincerest apologies for the issues you describe in your review. All rooms reserved for new arrivals are per standard double-checked by our head of housekeeping to ensure that everything is functioning and spotless for our guests, clearly, we were not performing to our usual standard on this occasion and regret not being immediately informed so that we could have intervened so that you could fully enjoy your stay in our hotel. On a future occasion, please do not hesitate to contact the reception desk or me directly for anything you may need, the team will do its utmost to find an immediate solution.We look forward to welcoming you again. Best regards,Ali GülerGeneral Manager

Dear Defne,A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best wishes,The Management

Dear Hayrettin, Thank you very much for your kind feedback.We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,The Management

Dear Vadym, Thank you very much for your kind feedback.The satisfaction of our guests during their stay among us is very rewarding. Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,The Management

Dear Yeshua, Thank you very much for your kind feedback. We appreciate that you chose to stay with us and are glad to know your experience was memorable. We look forward to welcoming you back for another memorable experience. Best wishes, The Management

Dear Leyla, Thank you for sharing your review with us. We are sorry to hear that your time with us did not meet your expectations. Rest assured that we have taken note of your comments. We aim to provide high standards and quality services to meet our guests' expectations and a negative opinion is an opportunity for us to evaluate ourselves and make the necessary improvements. We look forward to the pleasure of welcoming you back on future occasions. Best regards, The Management

Dear Brian, Thank you very much for your kind feedback. It is wonderful to hear that you felt so at home with us. Your positive feedback encourages our dedicated team members to continue making every experience here a memorable one for our guests. We look forward to welcoming you back for another memorable experience. Best wishes, The Management

Dear Guest, Thank you so much for taking the time to let us know of your experience through hotels.com after your recent stay with us. We are pleased to hear that you were very satisfied. Comments such as yours are shared with all of our Team Members as an initiative to encourage them to continue their efforts in making our guests feel welcome and ensuring them a pleasant stay. Thank you once again and we all look forward to the pleasure of welcoming you back to the Divan Ankara very soon. Kind regards, Boğaçhan Çakın Hotel Manager

Dear Guest, Thank you so much for taking the time and trouble to let us know of your experience through hotels.com after your recent stay with us. Further to your remarks, we are so sorry for reading that you were not satisfied with our services. Please accept our sincere apologies about your stay falling below your expectations. We would be most grateful if you could share with us any particular things that we could take note of and implement for your next visit to make it more satisfactory for you. It is our main focus and promises to deliver an outstanding accommodation experience to all of our guests, which obviously did not take place during your last visit. We do hope you will give us another chance and return to Divan Hotel Ankara in the future. If you kindly let me know about your future travel dates via email or telephone, I will personally take care of the reservation details. One more time we would like to thank you for your valuable feedback and wish to see you again. Kind regards, Boğaçhan Çakın Hotel Manager

Dear Guest, Thank you so much for taking the time to let us know of your experience through expedia.com after your recent stay with us. We are pleased to hear that you were very satisfied. Comments such as yours are shared with all of our Team Members as an initiative to encourage them to continue their efforts in making our guests feel welcome and ensuring them a pleasant stay. Thank you once again and we all look forward to the pleasure of welcoming you back to the Divan Ankara very soon. Kind regards, Boğaçhan Çakın Hotel Manager

Dear Guest, Thank you so much for taking the time to let us know of your experience through hotels.com after your recent stay with us. We are pleased to hear that you were satisfied. Comments such as yours are shared with all of our Team Members as an initiative to encourage them to continue their efforts in making our guests feel welcome and ensuring them a pleasant stay. We would like to thank you for the feedback and our F&B Manager already started to work on it. Thank you once again and we all look forward to the pleasure of welcoming you back to the Divan Ankara very soon. Kind regards, Boğaçhan Çakın Hotel Manager

Değerli misafirimiz, Kıymetli zamanınızı ayırarak otelimizde misafir olduğunuz süre içerisindeki puanlamanızı ve memnuniyetinizi bizler ile paylaştığınız için teşekkür ederiz. Siz değerli misafirlerimizi Divan Ankara'da yeniden aramızda görmekten memnuniyet duyacağımızı belirtmek isteriz. Saygılarımla, Boğaçhan Çakın Otel Müdürü

Dear Guest, Thank you so much for taking the time to let us know of your experience through hotels.com after your recent stay with us. We are pleased to hear that you were generally satisfied. Comments such as yours are shared with all of our Team Members as an initiative to encourage them to continue their efforts in making our guests feel welcome and ensuring them a pleasant stay. As you mentioned our breakfast buffet is available between 07:00 and 10:00 on weekdays, 07:00 - 10:30 on weekends. We will study your valuable feedback to extend the timing of the serving periods. Thank you once again and we all look forward to the pleasure of welcoming you back to the Divan Ankara very soon. Kind regards, Boğaçhan Çakın Hotel Manager

Dear Guest, Thank you so much for taking the time to let us know of your experience through expedia.com after your recent stay with us. We are pleased to see that you were satisfied with our services. Comments such as yours are shared with all of our Team Members as an initiative to encourage them to continue their efforts in making our guests feel welcome and ensuring them a pleasant stay. Thank you once again for your feedbacks and we all look forward to the pleasure of welcoming you back to the Divan Ankara very soon. Kind regards, Boğaçhan Çakın Hotel Manager

Dear Guest, Thank you so much for taking the time to let us know of your experience through hotels.com after your recent stay with us. We are pleased to see that you were very satisfied. Comments such as yours are shared with all of our Team Members as an initiative to encourage them to continue their efforts in making our guests feel welcome and ensuring them a pleasant stay. Thank you once again and we all look forward to the pleasure of welcoming you back to the Divan Ankara very soon. Kind regards, Boğaçhan Çakın Hotel Manager

Dear Guest, Thank you so much for taking the time to let us know of your experience through hotels.com after your recent stay with us. We are pleased to see that you were very satisfied. Comments such as yours are shared with all of our Team Members as an initiative to encourage them to continue their efforts in making our guests feel welcome and ensuring them a pleasant stay. Thank you once again and we all look forward to the pleasure of welcoming you back to the Divan Ankara very soon. Kind regards, Boğaçhan Çakın Hotel Manager

Dear Guest, Thank you so much for taking the time to let us know of your experience through hotels.com after your recent stay with us. We are pleased to see that you were very satisfied. Points such as yours are shared with all of our Team Members as an initiative to encourage them to continue their efforts in making our guests feel welcome and ensuring them a pleasant stay. Thank you once again and we all look forward to the pleasure of welcoming you back to the Divan Ankara very soon. Kind regards, Boğaçhan Çakın Hotel Manager