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Reviews of Azzurro Hotel

3 out of 5
Azzurro Hotel
4895 Blk. 1, Mon Tang Avenue, Mac Arthur Highway, Angeles City, Pampanga

Reviews

7.4

Good

Rating 10 - Excellent. 36 out of 156 reviews" "
Rating 8 - Good. 62 out of 156 reviews" "
Rating 6 - Okay. 36 out of 156 reviews" "
Rating 4 - Poor. 15 out of 156 reviews" "
Rating 2 - Terrible. 7 out of 156 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Vance

Stayed 9 nights in May 2023

8/10 Good

Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and staff were great. Need more TV stations for America in english. Stay before Covid and betterchannels
Stayed 26 nights in Feb 2023
Response from Azzurro Hotels by Sunshine Grandeur Corp. on 29 Mar 2023
Dear Valued Guest, Good day! Thank you for taking the time to write us a review. We value every feedback or suggestion that we received. With regards to the concerns that were mentioned, we apologize on the lapses that occurred during your stay. Your review is very much appreciated since this will help us to improve more and to serve you better. Rest assured that we, the management team of the hotel are making improvements on the concerns that you have raise. We do hope that those experiences of yours will not prevent you from patronizing our hotel in the near future. Best Regards,

2/10 Terrible

Patrick

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place
Stayed 2 nights in Feb 2023

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Over priced. Wall paper peeling off. Shower plumbing need fixing. Condition of room need fixing.
Stayed 2 nights in Jan 2020
Response from Azzurro Hotels and Leisure Inc. on 4 Feb 2020
Dear Valued Guest, Good day! Thank you for taking the time to write us a review, we value every feedback or suggestion that we received. With regards to the concerns that were mentioned, we apologize on the lapses that occurred during your stay. Your review is very much appreciated since this will help us to improve more and to serve you better. Rest assured that we, the management team of the hotel are doing improvements on the concerns that you have raise. We do hope that those experiences of yours will not prevent you from patronizing our hotel in the near future. Best Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, but needs to be more clean. It was small but the phito made it look larger than what it was.
Stayed 3 nights in Jan 2020
Response from Azzurro Hotel on 27 Jan 2020
Dear Valued Guest, On behalf of the Azzurro Hotel, we would like to extend our thanks for the positive review during your stay in our hotel. We are looking forward to be of your service once again in the near future... Kind Regards,

6/10 Okay

Geoffrey

Just Ok
The place is ok, but needs a face lift. Staff very polite and friendly. Management needs to pay better attention to detail.
Stayed 2 nights in Nov 2019
Response from Azzurro Hotels and Leisure Inc. on 3 Dec 2019
Dear Valued Guest, Good day! Thank you for taking the time to write us a review, we value every feedback or suggestion that we received. With regards to the concerns that were mentioned, we apologize on the lapses that occurred during your stay. Your review is very much appreciated since this will help us to improve more and to serve you better. Rest assured that we, the management team of the hotel are doing improvements on the concerns that you have raise. We do hope that those experiences of yours will not prevent you from patronizing our hotel in the near future. Best Regards,

6/10 Okay

Verified traveller

Stayed 9 nights in Nov 2019
Response from Anne Zablan on 26 Nov 2019
Dear Valued Guest, On behalf of the Azzurro Hotel, we would like to extend our thanks for the positive review during your stay in our hotel. We are looking forward to be of your service once again in the near future... Kind Regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Anne Zablan-Sangalang on 3 Oct 2019
Dear Valued Guest, On behalf of the Azzurro Hotel, we would like to extend our thanks for the review during your stay in our hotel. We are looking forward to be of your

6/10 Okay

Verified traveller

Liked: Staff & service
Leisure Trip
The toilet is terribly small and was difficult to move around. The window is blocked by the air-conditioner compressor.The room main door can't close properly. Had to bang hard to close it.
Stayed 4 nights in Aug 2019
Response from Anne Z-Sangalang on 28 Aug 2019
Dear Valued Guest, Good day! Thank you for taking the time to write us a review, we value every feedback or suggestion that we received. With regards to the concerns that were mentioned, we apologize on the lapses that occurred during your stay. Your review is very much appreciated since this will help us to improve more and to serve you better. Rest assured that we, the management team of the hotel are doing improvements on the concerns that you have raise. We do hope that those experiences of yours will not prevent you from patronizing our hotel in the near future. Best Regards, Azzurro Hotels and Leisure Inc.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Anne Z-Sangalang on 28 Aug 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

C. Richard

Liked: Cleanliness, property conditions & facilities
1st class bed, parking, check-in, Poor-class bar
First I'll come back as I LOVE underground safe parking, dark out room curtains, and nice comfy King size bed!! HUGE plus. Check in and room service were GREAT, as was bathroom amenities, plus coffee in the room. MANY GOOD THINGS. But we travelers need to stay honest so my negatives were three; 1) Closet safe's STILL do not function (I've 8 visits) 2) AVOID the 8th floor as 9th floor is the 9 pm cover band (& its louder that bedroom TV! ). 3) The breakfast buffet while ABOVE average CAN have some bad days like today's breakfast meat was hot dog slices. Seriously people? 4) Bar makes ridiculously weak drinks, served in nice whisky tumblers FULL of ice, my 2 night cap White Russians didn't make me sleepy-only disappointed. 5. Cable; 18 channels, huh? .............yet, Yet, YET I'll come back to rest here again as those items I told you I liked here far outweigh the negatives.
Stayed 1 night in May 2019
Response from - Azzurro Frontdesk on 22 May 2019
Dear Valued Guest, Good day! Thank you for taking the time to write us a review, we value every feedback or suggestion that we received. With regards to the concerns that were mentioned, we apologize on the lapses that occurred during your stay. Your review is very much appreciated since this will help us to improve more and to serve you better. Rest assured that we, the management team of the hotel are doing improvements on the concerns that you have raise. We do hope that those experiences of yours will not prevent you from patronizing our hotel in the near future. Best Regards, Azzurro Hotels and Leisure Inc.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Apr 2019

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Photos and Description of Room Not Accurate
As noted by others here, the rooms do not match the pictures. The Jr. Suite has different furniture and, unless viewing a row of 20 air conditioners is considered a “City View”, I certainly could not see any city (or anything else for that matter). When I complained about the view (and furniture) I was told every Jr. Suite was this way. And sorry, I was not looking at the wrong picture as was suggested. This is a clear misrepresentation and the hotel should either a.) be ashamed for continuing this charade b.) be admonished for lack of quality control in terms of how they advertise.
Stayed 3 nights in Mar 2019
Response from Azzurro Hotels and Leisure Inc. on 21 Mar 2019
Dear Valued Guest, Good day! Thank you for taking the time to write us a review, we value every feedback or suggestion that we received. With regards to the concerns that were mentioned, we apologize on the lapses that occurred during your stay. Your review is very much appreciated since this will help us to improve more and to serve you better. Rest assured that we, the management team of the hotel are doing improvements on the concerns that you have raise. We do hope that those experiences of yours will not prevent you from patronizing our hotel in the near future. Best Regards

6/10 Okay

MIGUEL

Liked: Cleanliness, staff & service, room comfort
Professional staff...room little old style
We had stayed more than 10 times in Azzurro...this time the room was little old but overall the stay was good, the meals were good and staff at reception nice and professional.
Stayed 2 nights in Feb 2019
Response from Azzurro Hotels & Leisure Inc. on 11 Feb 2019
Thank you for the positive feedback! We appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Friendly staff, dated rooms.
Staff were very nice, though the room was extremely dated, with a tub/shower combo that wouldnt drain. Noise from the street. Limited menu. Unless you can book here for a substantial discount, I'd recommend going elsewhere.
Stayed 4 nights in Dec 2018
Response from Anne Zablan on 8 Feb 2019
Dear Valued Guest, Good day! Thank you for taking the time to write us a review, we value every feedback or suggestion that we received. With regards to the concerns that were mentioned, we apologize on the lapses that occurred during your stay. Your review is very much appreciated since this will help us to improve more and to serve you better. Rest assured that we, the management team of the hotel are doing improvements on the concerns that you have raise. We do hope that those experiences of yours will not prevent you from patronizing our hotel in the near future. Best Regards, Azzurro Hotels and Leisure Inc.

8/10 Good

Andreas

Liked: Cleanliness, staff & service, room comfort
Ok
Overall it was ok but you could hear literally everything that was going on outside your room, not really soundproof at all.
Stayed 1 night in Feb 2019
Response from Anne Zablan on 6 Feb 2019
Dear Valued Guest, Good day! Thank you for taking the time to write us a review, we value every feedback or suggestion that we received. With regards to the concerns that were mentioned, we apologize on the lapses that occurred during your stay. Your review is very much appreciated since this will help us to improve more and to serve you better. Rest assured that we, the management team of the hotel are doing improvements on the concerns that you have raise. We do hope that those experiences of yours will not prevent you from patronizing our hotel in the near future. Best Regards, Azzurro Hotels and Leisure Inc.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The staff was great, really played a big part in overlooking the other things.
Stayed 11 nights in Jan 2019
Response from Anne Zablan on 4 Feb 2019
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is excellent hotel. Showing it's age a little, a bit of a today up in the rooms would be good. Staff very friendly and helpful, nothing was ever too much of a problem. Room service good was good, breakfast buffet good was average and sometimes cold. Overall I was very happy with my stay. I would definitely return here.
Stayed 11 nights in Jan 2019
Response from Azzurro Hotels & Leisure Inc. on 1 Feb 2019
Thanks for staying with us, We appreciate your feedback!

6/10 Okay

WONCHUL

Liked: Staff & service
Disliked: Property conditions & facilities
Not good.. compared to the price
Water pressure is very low. Air ventilation is impossible because they block all windows.
Stayed 8 nights in Jan 2019
Response from Anne Zablan on 23 Jan 2019
Dear Valued Guest, Good day! Thank you for taking the time to write us a review, we value every feedback or suggestion that we received. With regards to the concerns that were mentioned, we apologize on the lapses that occurred during your stay. Your review is very much appreciated since this will help us to improve more and to serve you better. Rest assured that we, the management team of the hotel are doing improvements on the concerns that you have raise. We do hope that those experiences of yours will not prevent you from patronizing our hotel in the near future. Best Regards, Azzurro Hotels and Leisure Inc.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Electric turned off every time you left room. Could not keep anything cold in refrigerator.
Stayed 15 nights in Dec 2018
Response from Anne Zablan on 20 Jan 2019
Greetings from Azzurro Hotel! Thank you for taking time to review to us. We would like to inform you that our Key card from the room is connected to the Electricity of our hotel. We can provide you a duplicate key card, when you leave your room you can put the key card inside. We do hope that those experiences of yours will not prevent you from patronizing our hotel in the near future. Best Regards, Azzurro Hotel

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Anne Zablan on 4 Jan 2019
Greetings! Thank you for you positive feedback. We appreciate it!

6/10 Okay

Marcus

Liked: Cleanliness, staff & service
The hotel was next to an bank with a ATM. Restaurants were in the hotel and across the street. I like soft flat not to high.the pillow there were to high. The bathtub was an accident waiting to happen. You walked up 2 steps and had to step down into it without falling. Poor design if your older you don't need the hassle. The hotel had parking. Parking is hard to find. The room walls were to thin. I could hear how happy the people next door were everynight.
Stayed 8 nights in Dec 2018
Response from Anne Zablan on 4 Jan 2019
Dear Valued Guest, First of all we would like to express our thanks for spending your valued time in writing a review on your recent stay with us. We value every suggestions, comments and concerns on their experience. We apologize that we did not meet your standards during your stay. We hope that your experience will not stop you from patronizing our hotel in the near future..We are looking forward to be serving you again in the near future. Kind Regards

4/10 Poor

P, US

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff as always are all friendly and accomodating however the room is not maintained (wallpapers are already peeling off and the toilet bowl is leaking on the floor) breakfast buffet would really need some improvement as it is always the same variety. Overall doesn’t commensurate your money’s worth :(
Stayed 1 night in Dec 2018
Response from Anne Zablan on 20 Dec 2018
Dear Valued Guest, On behalf of Azzurro Hotel family, we would like to thank you for your review. Rest assured that we will not stop improving our services to please each and every guest that comes to Azzurro Hotel. We look forward in hosting you and your family in the near future.. Best Regards,

4/10 Poor

Verified traveller

Stayed 5 nights in Dec 2018
Response from Anne Zablan on 20 Dec 2018
Dear Valued Guest, On behalf of Azzurro Hotel family, we would like to thank you for your review. Rest assured that we will not stop improving our services to please each and every guest that comes to Azzurro Hotel. We look forward in hosting you and your family in the near future.. Best Regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was too much noise coming from a room 12 teenagers.. I had to intervene.. ... way too many lamps with burnt out bulbs...batteries to the safe were dead.. the breakfast buffet needs shaking up, always the same filippino foods..when I call to order food the staff do not understand English.. we never get the room that is advertised in the photo.. The roof top band is extremely too loud.. we can hear the music down on the 6th floor.. I know filippinos love LOUD music but what about the guests that need rest? Please bring down the loud roof top music. We also experienced missing money from my girl friend's purse we did report the issue but without cameras and a formal investigation the missing money is gone forever. We would have used the safe but the batteries to the safe were dead. I wish I could talk to the owner's directly and help them understand this hotel property is going in the wrong direction. Attention to details.. lots of wood trim is missing in the bathroom.. the shower fixtures are loose.and wobbly.. there is no security only house keeping.. the door man (person) is lazy trash laying out on the front.. they are not friendly.. there are many good staff, many do not have the full concept of customer service clearly in their mind.. Why does it take 10 rings to the front desk for them to pick up?
Stayed 9 nights in Nov 2018
Response from Anne Zablan on 12 Dec 2018
Dear Valued Guest, Good day! Thank you for taking the time to write us a review, we value every feedback or suggestion that we received. With regards to the concerns that were mentioned, we apologize on the lapses that occurred during your stay. Your review is very much appreciated since this will help us to improve more and to serve you better. Rest assured that we, the management team of the hotel are doing improvements on the concerns that you have raise. We do hope that those experiences of yours will not prevent you from patronizing our hotel in the near future. Best Regards, Azzurro Hotels and Leisure Inc.

6/10 Okay

Roger

Disliked: Property conditions & facilities
Azzurro review
Hotel was tired and needs refurbishment, staff going through the motions, breakfast was basic.
Stayed 1 night in Nov 2018
Response from Anne Zablan on 12 Dec 2018
Dear Sir Roger, On behalf of Azzurro Hotel family, we would like to thank you for your review. Rest assured that we will not stop improving our services to please each and every guest that comes to Azzurro Hotel. We look forward in hosting you and your family in the near future.. Best regards, Azzurro Hotels & Leisure Inc.

8/10 Good

Scott

Liked: Cleanliness, staff & service
This is an older hotel and the rooms are showing there age. The wifi is decent and the staff was very good. They put me in a corner room and changed immediately when i asked. For me its a bit too far from the action, but still within walking distance. 15-20 minutes to fields, but have cross a 4 lane busy highway. It's not a bad value, but there are much better options.
Stayed 1 night in Nov 2018
Response from Anne Zablan on 12 Dec 2018
Dear Sir Scott, On behalf of Azzurro Hotel family, we would like to thank you for your positive review. Rest assured that we will not stop improving our services to please each and every guest that comes to Azzurro Hotel. We look forward in hosting you and your family in the near future. Best regards, Azzurro Hotels & Leisure Inc.

6/10 Okay

Debbie

Disliked: Cleanliness, property conditions & facilities, room comfort
Eh...
Noise level is high. You can actually hear people outside your room. Lacking quality toiletries. Fitness room looks like storage area- one eliptical, one bench, set of weights. No air conditioner in their so-called “fitness room”. Wine selection in rooftop bar is horrible- really, this is not an exaggeration.
Stayed 2 nights in Nov 2018
Response from Anne Zablan on 26 Nov 2018
Dear Ma'am Debbie, Good day! Thank you for taking the time to write us a review, we value every feedback or suggestion that we received. With regards to the concerns that were mentioned, we apologize on the lapses that occurred during your stay. Your review is very much appreciated since this will help us to improve more and to serve you better. Rest assured that we, the management team of the hotel are doing improvements on the concerns that you have raise. We do hope that those experiences of yours will not prevent you from patronizing our hotel in the near future. Best Regards, Azzurro Hotels and Leisure Inc.

8/10 Good

Rina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Anne Zablan on 26 Nov 2018
Dear Valued Guest, On behalf of Azzurro Hotel family, we would like to thank you for your positive review. Rest assured that we will not stop improving our services to please each and every guest that comes to Azzurro Hotel. We look forward in hosting you and your family in the near future.. Best regards, Azzurro Hotels & Leisure Inc.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible breakfast for a 1300 for extra person Shower Water leaks to the whole bathroom
Stayed 1 night in Sep 2018
Response from Anne Zablan on 6 Jan 2019
Greetings! On behalf of Azzurro Hotel family, we would like to thank you for your review. Rest assured that we will not stop improving our services to please each and every guest that comes to Azzurro Hotel. We look forward in hosting you and your family in the near future. Best regards, Azzurro Hotels & Leisure Inc.

8/10 Good

JAMES MINH

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2018
Response from Anne Zablan on 14 Nov 2018
Dear JAMES MINH, On behalf of Azzurro Hotel family, we would like to thank you for your positive review. Rest assured that we will not stop improving our services to please each and every guest that comes to Azzurro Hotel. We look forward in hosting you and your family in the near future.. Best Regards, Azzurro Hotel

8/10 Good

Reggy, QC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Anne Zablan on 14 Nov 2018
Dear Reggy, On behalf of Azzurro Hotel family, we would like to thank you for your positive review. Rest assured that we will not stop improving our services to please each and every guest that comes to Azzurro Hotel. We look forward in hosting you and your family in the near future.. Best Regards, Azzurro Hotel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Disgusting!
Terrible hotel. The pictures on hotels.com is fake and the rooms are disgusting. They are not clean and you will feel like you will get a disease by sleeping on the bed. Toilets are dirty and the room is falling apart. Hotel tries to put you in the dirtiest room possible and hope you don't notice. Charge you for room keys and so many other charges you wont expect. Breakfast is terrible and such a far walk from Walking Street. Terrible stay will never set foot in that hotel again. Your vacation will be ruined if you stay there, better book elsewhere.
Stayed 3 nights in Sep 2018
Response from Anne Zablan on 14 Nov 2018
Greetings! Good day! Thank you for taking the time to write us a review, we value every feedback or suggestion that we received. With regards to the concerns that were mentioned, we apologize on the lapses that occurred during your stay. Your review is very much appreciated since this will help us to improve more and to serve you better. Rest assured that we, the management team of the hotel are doing improvements on the concerns that you have raise. We do hope that those experiences of yours will not prevent you from patronizing our hotel in the near future. Best Regards, Azzurro Hotels and Leisure Inc.

6/10 Okay

Guest, Pampanga

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very accomodating staff though they have to improve the cleanliness of the hotel. & replace their broken trashcans & bulbs. Most of all we couldn't sleep well bec of their live bands
Stayed 1 night in Sep 2018
Response from Anne Zablan on 14 Nov 2018
Dear Valued Guest, On behalf of Azzurro Hotel family, we would like to thank you for your positive review. Rest assured that we will not stop improving our services to please each and every guest that comes to Azzurro Hotel. We look forward in hosting you and your family in the near future.. Best regards, Azzurro Hotels & Leisure Inc.

6/10 Okay

osama

Disliked: Cleanliness, staff & service, property conditions & facilities
3
When I ask water I must pay and the room not same in pictures I was so upset
Stayed 9 nights in Aug 2018

4/10 Poor

Godwin

Renovations highly recommended
Except for the good looking lobby area, this hotel needs a huge renovations and they need to check their sewer system. My first room bathroom stink like poe the whole time. It was disgusting.
Stayed 1 night in Aug 2018

6/10 Okay

Matthew, Solomon islands

Liked: Cleanliness, staff & service
Nice but worn
The photos displayed on the various accommodation websites do not do the room justice. The room I stay was deluxe King but seemed more like standard. The website had "room with view" but the window looked into a light well. I like to have natural light into my room so I was disappointed. I do have to say, staff are good and helpful. Breakfast was simple but nice and plentiful. Air con good and water pressure good. All I'll say, don't deceive customers with false comments. Yes, I would stay there again.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Non-smoking room but still smells like smoke
I booked a non-smoking room but as soon as I entered the room there was that unmistakable smell... Bed was too soft, obviously been used for mischevous things haha! Restaurant at the top was good, big servings!
Stayed 2 nights in May 2018

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
The breakfast was good, the view, which we paid for was acceptable. Close to entertainment. We will stay here again when we return.
Stayed 2 nights in May 2018

10/10 Excellent

Joseph, Guam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Azzurro hotel has always treated me good. I like the location because it's close to a lot of active places and easy for transportation. The rooms are very spacious and comfortable. The staff is their greatest resource, everyone is very friendly. The Azzurro hotel is a definite stay
Stayed 3 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The place is nice and clean but the parking sucks.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
Beautiful hotel. Everything was perfect, especially the view of Mt. Arayat outside my window! Only thing needed is air conditioned workout area. Will definitely stay again when in Angeles!!!
Stayed 4 nights in May 2018

8/10 Good

Kenneth Patrick

Liked: Staff & service, room comfort

8/10 Good

Danika

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Azzurro Reservations on 2 May 2018
Thankyou for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

KELLY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stregically located
The hotel was strategically located near everything Angeles City has to offer. The hotel was in walking distance to the night life and many restaurants of all cultural backgrounds.
Response from Joyce Alfuente - Front Office Supervisor on 24 Apr 2018
Dear Valued Guest,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Azzurro Hotels & Leisure Inc.

2/10 Terrible

Hung Lam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel stolen
this is my bad experience in this hotel, as I travel all different country and stay in many different hotel. this is my first time to have lost the thing in hotel room, this is not a money or valueable thing that I know to keep in safety box, but just carton of cigraarette that I leave on table, 5 packs stolen in the room, complaint in 9pm as I need check out next morning 8:30am, the manager jsut told me still checking the CCTV and sorry. what .... what is this hotel. will you stay in the hotel unsafe like that.
Response from Azzurro Hotels & Leisure Inc. on 23 Apr 2018
Dear Mr. Hung Lam! First of all, we wish to thank you for choosing Azzurro Hotel. The safety and security of our guests is always our top priority. As discussed in our previous conversations, our team has done everything possible. We would like to apologize for not meeting your expectations. Nonetheless, we highly appreciate your feedback, which we will always look back to, in terms of the hotel's improvements on facilities and services. I want you to know that I have noted everything you thought could be improved and I have already made recommendations to the security team and to other concerned department to ensure that this incident won’t happen again in the future. Your comments will be shared with our team to determine how we could make improvements to deliver excellence in service and experience. We hope that this setback won't keep you from choosing us again in your future stays within Pampanga. As always, we look forward to your stay. We will definitely make it up to you on your next visit. Warm Regards, Azzurro Hotels & Leisure Inc.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Joyce Alfuente - Front Office Supervisor on 11 Apr 2018
Dear Mr. Michael, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Azzurro Hotels & Leisure Inc.