Hotel Dekat Windward Mall

"Waking up at Paradise Bay Resort felt like stepping into the pages of a well-worn romance novel. Tucked away on the lush windward side of the island, this private hideaway was embraced by the breath taking majestic Ko'olau Mountains. The staff was beyond exceptional!! Honestly Auntie Marissa went above and beyond to help us and our 4 year old feel welcome and comfortable! She gave incredible suggestions on where to visit! To be honest if I was the owner of this resort I would give both her and...

"The breakfast was very good, could even make your own waffles. The shuttle from the airport was nice. The cleanness of the hotel was quite nasty. If we wouldn't have gotten in at 11pm I would have left but after a 14 hour flight to tired. There was hair all over the bathroom floor and some on the walls. I couldn't even take a shower becuase it felt to dirty. The sheets were clean and no bugs so that was a bonus. Checked out as soon as we could pick up rental car."

"clean rooms, easy in and out access, staff is amazing. Hotel food options are great, recommend the tropical creme brûlée!"

"Clean room."

"It was a nightmare and a very bad one"

"Room smelled."

"Okay"

"The elevator situation is terrible. Long lines to get to your room. It seemed like only 3 worked. There was no escalator’s working so you had to wait for elevator or take stairs. Convenient place between mall and convention center and rooms were okay. We stayed in an Ocean View room but it really was “ocean partial view”."

"No clean"

"Initial room smelled like someone had been cooking food in it so we were given a second room. Second room had obviously not been used in quite some time as there was dust on the nightstand. There was no body wash in the dispenser. There were four of us staying in the room yet there was only two sets of towels in the bathroom. Both double beds were very uncomfortable and mattresses were worn out. There were mold spots on the ceiling in the bathroom and peeling paint. The bathroom light switch to...

"Awesome"

"Clean room great staff great view very good amenities, close to shopping center definitely recommend!"

"We love this hotel! Great location and such a great vibe! Valet parking was very reasonably priced. Staff was very friendly and helpful. Rooms are immaculate and I loved the balcony. The kitchenette was well appointed and the mini fridge was very cold. This will be our go-to hotel in Honolulu!"

"Excellent service, great location but our room view is slightly blocked by another hotel. Still stunning. There are some insects in the room or on the bed; I have been bitten and have many bumps."

"The view was amazing from my window"

"Friendly staff"

"The room was very comfortable, quiet and clean. "

"Room dirty, broken bathroom fixtures. Will not stay here again. "

"The hotel is under heavy renovation/construction which causes a lot of noise and issues. One day the hot water was off from 10 am to 3 pm. To get from the rooms to the front desk you have to walk through a roped off path beside a large area where the workers are working, which will be the lobby. The staff gave us an upgrade to reduce the noise and accommodated early check in. The room was exceptionally beautiful with all of the modern features. I think this hotel will be really nice when all...