B&B in Whitfield County

"Staff were so friendly, lived the area and the vibe "

"A1"

"The staff was friendly and the room was clean. I would recommend a little more variety for breakfast."

"Unfortunately, our stay was disappointing due to the cleanliness and condition of the room. The couch had visible stains, one of the pillows had burn holes, and the bedding was ripped and damaged. On top of that, basic items like soap were not provided. For the price paid, we expected a much cleaner and better-maintained room. Hopefully management addresses these issues for future guests."

"I purposely picked this property because they had outside entrances to your room and you could park right out in front. There are several other properties in the area that are nicer and with more amenities, but for this particular stay, we needed something that was easy in and out. I requested to be on the ground floor when I made the reservation.I started receiving notifications via email shortly before my arrival which asked me to check in online and give all of our information. I did do that, and the comment was again present for a ground floor room. Upon reaching the hotel and checking in, at first our reservation could not be found at all. I informed the person that I had just received online notifications asking me to check in that way. The clerk then told me that it looked as though a different reservation had been created since I did the online check-in. Once it was established that I did in fact, have a reservation, we were told that although they saw the first floor request because I was traveling with my two cats, I could not go in a first floor room. The hotel advertised as pet friendly, and never once the forms I filled out online to reserve a room did it ask me specifically about pets. I paid the fee to the hotel for having my pets which I was perfectly fine with, but I wouldn’t have booked. If I would’ve known we would have to go up to a second floor room. We are senior citizens and it was very hard for us to get things up and down stairs with no elevator. "

"Location was very difficult find"

"Clean room,Awesome staff.parking is decent. Customer please be aware there is NO ELEVATOR in this hotel. So just be mindful where your room is,as too where the stairs are."

"The breakfast was good. Room appeared clean. However when I took the iron board down there was a cockroach."

"We recently stayed at The Read House hotel in Chattanooga and were very disappointed by how a serious cleanliness issue was handled. Ou our first evening, we found a live cockroach in our room. We killed it and immediately called the front desk. Someone to pick up the tissue with the bug, without saying a word and left. We never received an apology, follow-up or any acknowledgement afterward. At checkout, we mentioned the incident again to a different staff member, and she didn't react or apologize either, which lead us to believe that this was not an isolated incident and that the hotel staff is aware of the issue. For a hotel in this price range, we expect at least a basic acknowledgment of the situation and some reassurance that it would be addressed. This experience really affected our impression of the hotel."