Hotel Keluarga di Westside

"This hotel does not be served a luxury classification, we supposed to get a complementary bottle of something which was not handed to us, in addition the front desk reception was below average in explaining anything related to the hotel. This hotel classifies for me as 3 stars"

"Great location near gasoline mart"

"The room was clean and the lobby was clean. Check in was a breeze. Nice amenities. Will stay again."

"The description of the hotel is not truth. It is not in galleria area. The area is unsafe, people were playing music loud without any restriction from one of the room. The park area was dirty and dark, unsafe area in general. They didn’t let me cancel the reservation when I saw the condition of the hotel. Really bad answer in the front desk nothing by phone too. Expedia didn’t solve nothing about this experience and I was charged with full price. There is not respect for the customer in this...

"Everything was good, clean room, plenty of parking, the staff was very friendly and breakfast on time and deli."

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"Air conditioner in poor working condition. Hot room and night. Bath tub faucet came off and I put it back together. I told the front desk at checkout and he was very rude. No apologies. All he said was “I’ll tell engineering “. I’m never coming back. At $300 a night I expect more. I should get a refund. 👎"

"Overall the property was clean and the staff was nice. However, there was 2 situations when the elevator broke down. The power went out in the hotel and I had to use stairs. Also, during my stay—housekeeping did not clean my room for my 5 day stay which is disappointing"