Best Luxury Hotels in Westbury

"The spa was wonderful. The rooms are clean and the staff is very kind. I believe that they want to ensure you are comfortable. But, they are working with a property in need of maintenance. Our air conditioner worked the first night, but the next day we couldn't get the temperature below 24c/75f. After two attempts to fix it, they moved us to another room, where we discovered another guests gift wine, cupcake and greeting. Not a tragedy, but not assuring either. We got our new room pleasantly cool, though the thermostat never moved from 22c/72f. And it was definitely cooler than that. 2 out of 2 room temperature controls malfunctioning. A five star hotel to me, will get the details right. I didn't leave The Gainsborough with that impression, and it certainly wasn't the relaxing few days I had hoped for."

"I originally wanted to book from the 14th to the 18th but the system wouldn’t allow me to do that so I ended up booking one night and then after a couple of false starts I managed to book the other 3 nights. The first night I had a room with a shower which was very nice (lovely in fact). However the wi fi was terrible downstairs but works a lot better upstairs as I had to change rooms because of not being able to book all 4 nights at the same time. Really good otherwise."

"Breakfast was good. Parking was very tight, for a midsize car."

"Overall our stay was pleasant. The room and hotel itself is beautiful. Our issue came with the food. We wanted some food at about 9:15pm sent to our room and all that was available were tiny sandwiches which were not substantial. I have stayed at many 5 star hotels that offer far greater choice and variety with room service, especially when it’s at a relatively normal hour. We had high hopes for the breakfast but unfortunately was underwhelming for a whopping £30 per person I was expecting a lot more choice. The flavours and offerings for a 5 star hotel were sub par. The eggs benedict felt like it was made at a 2 star hotel. I would say that also waiting about 20 mins for each dish was far too long. It looks like the hotel is lacking a proper breakfast buffet reminiscent of what you would expect at a luxury hotel. It’s safe to say although the hotel is beautiful I will not be staying again although the spa and massages we had were lovely."

"Property a little tired but very clean and staff are very nice. Rooms functional we were upgraded to a beautiful view, only complaint the hearing was in a timer and the room was very cold. They gave us an electric heater which took the chill off. "

"Staff were extremely friendly and very helpful. Great location of Bath city centre, just a short walk. We had no problems parking onsite."

"Hotel is in a great location, short walk from the station and close to the main town. Staff were very friendly an helpful- we were able to leave our case there when we arrived prior to check in and also on the day we was leaving so we didn’t have to carry around town- this was an added bonus! Breakfast was a great variety with everything you needed to set you up for the day. The room was clean and spacious with washing products available and plenty of towels. Very comfortable bed too. Would definitely recommend to anyone and I would be of my hotel of choice if I was to return to Bath. "

"The staff really made this stay special… particularly the restaurant staff. We arrived and had no trouble parking - I think if busier it could be an issue. The check in was smooth and the receptionist were really helpful. The room was lovely - the hotel and the grounds are stunning. Food was exceptional as was the service. Will definitely look to stay again! "

"We had a wonderful stay in this hotel. The only slight annoyance was that we couldn’t get the air conditioning to work, so had to sleep with the window open, which meant that the gulls woke us up quite early in the morning. We were celebrating our birthdays and the hotel gave us a lovely plate of cakes to honor this! We skipped paying for breakfast because there are so many wonderful bakeries in Bath and the breakfast was on the pricey side. I still wouldn’t hesitate staying here again! "