Hotel Dekat West Herr Performing Arts Center

"Big parking lot with a garage next door. The room was spacious except for the air system being two feet from the bed."

"Staff were courteous and helpful across the board. Our room was clean, beds were comfortable. Would definitely return"

"Very charming and welcoming place. The attention to details is amazing. The hosts are very nice and thoughtful."

"What’s the coolest, most “un-hotel” hotel in the ROCH? School 31! Incredibly accommodating, attentive service, bespoke loft spaces interestingly designed in an historic re-purposed space. GO THERE!"

"Super friendly staff, very clean facility, great bar. Can’t wait for my next stay!"

"Other than the bathroom door sticking and making it difficult to open and close easily (I mean, it really got stuck), room was great and fit our needs. Staff were pleasant, accommodating, and so helpful (shoutout to Jessica who checked me in!). Restaurant staff bent over backwards to make drink special requests, and beautiful smiles when serving our delicious food. Thanks for a great wknd! Close to all that Rochester has to offet!"

"Room is fine, spacious and clean. Location is right in downtown, but not convenient to walk to any restaurant or grocery. Swimming pool is closed and the fitness room is short of maintenance, no clean towels or wipes. Wallpaper in bathroom is cracked."

"This hotel is catfish"

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"Great Hotel! The staff, I mean every one that we encountered, was absolutely friendly!!!"

"Pretty much a good hotel with ample parking. The staff was very friendly. Be mindful thereis no elevator in this hotel, so if you have a lot of luggage either leave it in the car or be prepared to lug it up a flight of stairs. Another thing that surprised me was that there wasn't a refrigerator in the room. My family and I had leftover Cheesecake Factory that we threw away due to this."

"The rooms have a very strong humid and moldy smell. The location is convenient. Breakfast is good."

"The night clerk was obviously inebriated, likely from smoking marijuana, and gave us the wrong room at check in. Literally did not say a word at all. Place smelled terribly of marijuana and people were openly smoking marijuana in the parking lot."

"Parking was good, breakfast was so lacking I passed and went to Dunkin’ Donuts! Room was at rip off rate for college graduation. Very dated. Front desk staff was very good!!"

"Our daughters were in a dance competition and we booked the hotel to stay together and to have use of an indoor pool. All the girls ended with chemical burn type reactions to the chemicals in the pool. Our shower faucet also ran all night and couldn’t fully turn off."

"Very helpful staff."

"I stayed at Hotel on Monroe, BW Signature Selection with my son, and unfortunately the room fell well below expected standards. Cleanliness was the biggest issue. The floors were so dirty that after walking around barefoot, the bottoms of my feet were literally black. It quickly became clear that housekeeping had missed more than a few key steps. The shower was another challenge. It was partially broken and made showering feel like a test of patience rather than a basic amenity. Add to that...

"The only complaint I had was the breakfast wasn’t that great and the lobby was always dirty. Other than that, the room was nice"

"They are not pet friendly. They are pet tolerant. They will take $50 from you if you bring a pet. Exorbitant, excessive, unreasonable, and unflinching. I also have not yet been refunded my incidental charges deposit"