North Central West Virginia Spa Hotels

"The rooms are run down with wallpaper coming off the walls. Carpet is well worn. There were many areas with rust."

"Our 1st room the TV did not work. We called down and was told she would be up if she got a chance. She seemed to be the only one there so we were not in a rush. My husband is an electrician and works with tech so we were sure we had done all we could to try to fix the situation. We turned down the bed to find the comforter was dirty as was the cover. (We have pictures). At this point we asked for a different room. We have never done that before so it was quite uncomfortable. She gave us a set of keys and said “see if this suits you”. We went to that room, TV did not work. Went back and was told “3rd times a charm”. No apology or anything. The third room was not clean either, q-tip on floor, bed had spots on comforter again. At this point we had driven 10 hours, moved three rooms so we just kept it. I arranged the bedding so the spot was at our feet. (Again, took pictures). Checked out, never a word of sorry for your inconvenience or anything. We will never stay here again. "

"Staff were super nice and very helpful. When leaving this morning all of the housekeeping staff were very kind and spoke to me. Everything was very good. I always love staying here."

"Everything was great! Bed could have been better.. we had a king that sunk in the middle. Definitely needs to be updated with a fresh coat of paint. The bar was beautiful and the bartender was very helpful in planning what to do in the area. We would go back for sure! Absolutely beautiful scenery."

"Everything was great."

"The room was very nice and clean with a great view of Morgantown! The staff was very friendly. "