10/10
Besides the room which looked very beautiful with nice amenities , what is truly outstanding on this property is the staff. They all go above and beyond to help the customers and in my over 30 years of traveling, I have never met such dedicated workers.
First of all when we checked in, we had an issue with our luggage, which was sent from a hotel in Kyoto the day before but unfortunately had not arrived. I was really worried because we had to fly back home the next day. I taked to the staff and they called the shipping company and solicited a search. Two hours later our baggage was all in our room, when we came back from lunch. Then the next day after we checked out they booked a cab for us to Tokyo station as asked the day before and they carried all our luggage to the taxi. Unfortunately once we were on the Narita express my husband realized that he left his phone in the cab. The hotel called me up a minute later letting me know that the cab driver had found our phone and asking me how they could help. I asked if they could ask the cab driver to come to the airport and drop off the phone. And they did. The cab driver rushed to the airport and was happy to return the phone. These are the reason why you should definitely stay at this hotel, without the hotel staff' help I wouldn't have been able to communicate with the cab driver or the luggage shipping company.
Chiara
Menginap 1 malam pada Jul 2025
