Skip to main content

Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN

5.0 star property
Travelers savor fine dining at 20 on-site restaurants during the day and retreat to comfortable rooms or visit nearby Tokyo Tower after sunset

Choose dates to view prices

Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN offers a peaceful retreat in central Tokyo. Guests can enjoy massages at THE GOLDEN SPA NEW OTANI or dine at various restaurants. The hotel features coffee shops, free WiFi, and is close to Tokyo Imperial Palace.
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is RM1,913
RM2,420 total
19 Jan - 20 Jan

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for EXECUTIVE HOUSE ZEN Standard Double Room, Club Lounge Access, Non Smoking (36sqm)

Frette Italian sheets, premium bedding, down duvets, minibar

EXECUTIVE HOUSE ZEN Standard Double Room, Club Lounge Access, Non Smoking (36sqm)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • 36 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for EXECUTIVE HOUSE ZEN Deluxe Double Room, Club Lounge Access, Non Smoking (45sqm)

Frette Italian sheets, premium bedding, down duvets, minibar

EXECUTIVE HOUSE ZEN Deluxe Double Room, Club Lounge Access, Non Smoking (45sqm)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • 45 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for EXECUTIVE HOUSE ZEN Premium Deluxe Double Room, Club Lounge Access, Non Smoking (50sqm)

Frette Italian sheets, premium bedding, down duvets, minibar

EXECUTIVE HOUSE ZEN Premium Deluxe Double Room, Club Lounge Access, Non Smoking (50sqm)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for EXECUTIVE HOUSE ZEN Junior Suite, Club Lounge Access, Non Smoking (67sqm)

Frette Italian sheets, premium bedding, down duvets, minibar

EXECUTIVE HOUSE ZEN Junior Suite, Club Lounge Access, Non Smoking (67sqm)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Down duvet
  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Garden Suite, Non Smoking

Frette Italian sheets, premium bedding, down duvets, minibar

Executive Garden Suite, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 102 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for EXECUTIVE HOUSE ZEN Standard Twin Room, Club Lounge Access, Non Smoking (36sqm)

Frette Italian sheets, premium bedding, down duvets, minibar

EXECUTIVE HOUSE ZEN Standard Twin Room, Club Lounge Access, Non Smoking (36sqm)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 36 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for EXECUTIVE HOUSE ZEN Deluxe Twin Room, Club Lounge Access, Non Smoking (45sqm)

Frette Italian sheets, premium bedding, down duvets, minibar

EXECUTIVE HOUSE ZEN Deluxe Twin Room, Club Lounge Access, Non Smoking (45sqm)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Garden Suite MUSOU-AN, Non Smoking

Frette Italian sheets, premium bedding, down duvets, minibar

Executive Garden Suite MUSOU-AN, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Down duvet
  • 115 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Deluxe King, NS, with 5,000 JPY dining credit per guest (designated restaurants only)

Frette Italian sheets, premium bedding, down duvets, minibar

Executive Deluxe King, NS, with 5,000 JPY dining credit per guest (designated restaurants only)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Deluxe Twin, NS, with 5,000 JPY dining credit per guest (designated restaurants only)

Frette Italian sheets, premium bedding, down duvets, minibar

Executive Deluxe Twin, NS, with 5,000 JPY dining credit per guest (designated restaurants only)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • Sleeps 2
  • 2 Single Beds

View all photos for EXECUTIVE HOUSE ZEN Premium Deluxe Twin Room, Club Lounge Access, Non Smoking (50sqm)

Frette Italian sheets, premium bedding, down duvets, minibar

EXECUTIVE HOUSE ZEN Premium Deluxe Twin Room, Club Lounge Access, Non Smoking (50sqm)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • Sleeps 2
  • 2 Large Single Beds

You may also like

Ad
Exercise/lap pool

Ascott Marunouchi Tokyo

Chiyoda
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
9.6 out of 10, Exceptional, 564 reviews
The price is RM1,659
RM2,044 total
12 Feb - 13 Feb
Ascott Marunouchi Tokyo
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Chiyoda neighbourhood, Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN is connected to a shopping centre. Tokyo Imperial Palace and Tokyo Tower are notable landmarks, and some of the area's popular attractions include Tokyo Disneyland® and Tokyo DisneySea®. Looking to enjoy an event or a match while in town? See what's going on at Tokyo Dome.
Visit our Tokyo travel guideOpens in a new window
Map
4-1 Kioi-Cho, Chiyoda, Tokyo, Tokyo-to, 102-8578

What's nearby

  • Hotel New Otani Tokyo - 6 min walk - 0.5 km
  • Akasaka Palace - 6 min walk - 0.5 km
  • Tokyo Imperial Palace - 15 min walk - 1.3 km
  • Chidorigafuchi Park - 15 min walk - 1.3 km
  • Shinjuku Gyoen National Garden - 5 min drive - 3.0 km

Getting around

  • Kojimachi Station - 9 min walk
  • Yotsuya Station - 10 min walk
  • Tokyo (NRT-Narita Intl.) - 78 min drive

Restaurants

  • ‪SATSUKI - ‬1 min walk
  • ‪フレッシュネスバーガー - ‬8 min walk
  • ‪Park Side Tables - ‬7 min walk
  • ‪ガーデンラウンジ - ‬4 min walk
  • ‪Tully's Coffee - ‬4 min walk

About this property

Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN

Luxury hotel near Tokyo Imperial Palace
Located close to Tokyo Tower and Tokyo Dome, Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN provides a free breakfast buffet, 10 coffee shops/cafes and a garden. Indulge in a massage, a facial and a body treatment at the on-site spa. Be sure to enjoy a meal at any of the 20 on-site restaurants. Free WiFi in public areas is available to all guests, along with a hair salon and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and an indoor pool
  • Free self-parking
  • A round-trip airport shuttle (surcharge), babysitting (surcharge) and tour/ticket information
  • A porter/bellboy, meeting rooms and a gift shop
  • Guest reviews speak highly of the helpful staff
Room features
All 87 rooms include comforts, such as premium bedding and air conditioning, as well as perks, such as separate sitting areas and bathrobes.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, Frette Italian sheets and down duvets
  • Designer toiletries, deep-soaking baths and bidets
  • 32-inch flat-screen TVs with premium channels
  • Separate sitting areas, fridges and electric kettles

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

1 bedroom, down duvets, minibar, in-room safe
The Capitol Hotel Tokyu
  • Pool
  • Hot tub
  • Spa
  • Free Wi-Fi
9.8 out of 10, Exceptional, 1,000 reviews
The price is RM1,877
RM2,374 total
1 Feb - 2 Feb
The Capitol Hotel Tokyu

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 7:30 AM to 9:30 PM
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • 10 coffee shops/cafes
  • 20 restaurants
  • 6 bars/lounges

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Seasonal outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Facials
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property's health club and spa will be closed from February 1-3, 2026.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 February to 3 February:
  • One of the dining venues
  • One of the swimming pools
  • Spa

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way), (from 6 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 12 years old are allowed in the Executive Lounge until 5:30 PM.
Guests have access to the on-site health club (The Golden Spa New Otani) at no charge. The health club offers a gym, indoor pool, and sauna. Guests must be 18 years old to access this facility.
Children age 3 and younger must share existing bedding with an adult. Extra beds are not available for children.

We should mention

The seasonal pool will be open from 20 July to 31 August
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool or fitness facility
Guests under 18 years old are not allowed in the spa
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

New Otani Tokyo Executive House ZEN Hotel
New Otani Executive House ZEN Hotel
New Otani Tokyo Executive House ZEN
New Otani Executive House ZEN
New Otani Tokyo Executive House ZEN
Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN Hotel
Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN Tokyo
Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN Hotel Tokyo

Frequently asked questions

Does Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. One of the swimming pools is closed seasonally each year from February 1 until February 3.

How much does it cost to stay at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN?

As of 15 Jan 2026, prices found for a 1-night stay for 2 adults at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN on 19 Jan 2026 start from RM 1,913.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN?

Self-parking is free at this property.

What time is check-in at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN?

Checkout is at noon.

Does Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of JPY 3600 per person applies.

Where is Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN located?

Located in Chiyoda, this luxury hotel is 0.9 mi (1.5 km) from Tokyo Imperial Palace, and within 3 mi (5 km) of Tokyo Tower and Tokyo Dome. Shibuya Crossing and Tokyo Bay are also within 6 mi (10 km). Kojimachi Station is 9 minutes by foot and Fukuma Station is 9 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN Reviews

9.6

Exceptional

9.8

Cleanliness

8.8

Location

9.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 297 out of 353 reviews
Rating 8 - Good. 44 out of 353 reviews
Rating 6 - Okay. 7 out of 353 reviews
Rating 4 - Poor. 5 out of 353 reviews
Rating 2 - Terrible. 0 out of 353 reviews

Reviews

10/10 Excellent

CHENG-CHUN

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and great food/drink options in the lounge. With also access to spa
Stayed 2 nights in Dec 2025

10/10 Excellent

SHIHO

Liked: Cleanliness, amenities, property conditions & facilities
全てのサービスに大満足でした。 また来たいです。
Stayed 1 night in Dec 2025

8/10 Good

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities
ラウンジのフードクオリティが高い。
Stayed 1 night in Dec 2025

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel within a hotel. Beautiful gardens, wonderful staff, comfortable rooms with outstanding amenities, and free snacks and drinks in the Executive lounge
Stayed 3 nights in Nov 2025

10/10 Excellent

Randel

Liked: Amenities, property conditions & facilities
Everything was perfect!!!
Stayed 3 nights in Nov 2025

10/10 Excellent

Randel

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Oct 2025

10/10 Excellent

Elina

Liked: Cleanliness, property conditions & facilities
Exceptional service overall. The grounds and garden were amazing. The restaurant options are all fantastic and plentiful. Response time for guest services was so quick! We will definitely return.
Stayed 2 nights in Oct 2025

8/10 Good

ZIHUI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is good.
Stayed 3 nights in Oct 2025

8/10 Good

Marianna

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. The staff courteous. .
Stayed 4 nights in Oct 2025

10/10 Excellent

Rie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
予約からチェックアウトまで大変丁寧にご対応いただきました。チェックインの際に、予約の確認が取れないお客様がおり、その影響で他のお客様のチェックインも遅れているかな？というシーンがありました。フードプレゼンテーショーンで提供されるアルコールは大変美味しいものが揃っており、大満足でした。また、誕生日に合わせて素敵なプレゼントもご用意いただき、大変うれしく思いました。朝食は新。最強の朝食をチョイスし、本当にあれもこれも美味しくいただき大満足でした。ローズガーデンもオープンしている時期で、2つの庭園を散策し、館内もゆっくり歩いて楽しみました。スタッフの皆様の対応が素晴らしく、また必ず訪れたいと思いました。ありがとうございます。
Stayed 1 night in Oct 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible Hotel with incredible luxury and attentive service. Highly recommended
Stayed 5 nights in Oct 2025

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

60th birthday in japan

From the moment we arrived at Executive House ZEN, I felt I was stepping into something exceptional. The calm, elegant design of the lounge and rooms immediately set a tone of luxury and tranquility,exactly what you’d hope for in an upscale Hotel. The suite itself was spacious, with a king-size bed, plush amenities, and lovely views over Tokyo’s cityscape and gardens. The bathroom felt more like a spa retreat,refined touches, high-quality toiletries like Salvatore Ferragamo, and a bathtub that invites you to linger. Service throughout was outstanding. Staff were attentive, warm and professional. Having a dedicated concierge, exclusive check-in/check-out, and access to the ZEN lounge with food/drinks and breathtaking views made the stay feel pampered. The location is another highlight set in Chiyoda with proximity to landmarks like the Imperial Palace and elegant gardens. Yet despite being in the heart of the city, there’s a serene feeling thanks to the 400-year-old Japanese garden on the property. It gives you a sense of escape without sacrificing access to what Tokyo has to offer. If I were to find minor downsides, I’d say some of the non-ZEN common areas feel a bit dated compared with the refined ZEN parts. And though the food is generally very good, a couple of dining out experiences were poor.
Stayed 1 night in Sep 2025

10/10 Excellent

KAI CHING PETER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Grand hotel
Stayed 3 nights in Oct 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from the property and room.
Stayed 1 night in Sep 2025

10/10 Excellent

Makimi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their service and foods were excellent. More than 5 stars!
Stayed 1 night in Sep 2025

10/10 Excellent

Kun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very high quality
Stayed 4 nights in Sep 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Tokyo hotel, great food, great service! I will book this again next time and recommend it to my friends!
Stayed 4 nights in Sep 2025

10/10 Excellent

Angela Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay service was excellent
Stayed 3 nights in Sep 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room and service.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方の対応がスマートでよかったです。ただ、チェックインの時に何組か重なってしまいラウンジの外で特に指示もなく待たされたのが残念でした。
Stayed 1 night in Aug 2025

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an elegant hotel with amazing staff and great service. The rooms and hotel are designed so professionally which catches your eyes on the first look.
Stayed 1 night in Aug 2025

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Incredible service at Executive House Zen. If you want incredible service, quiet & comfort then stay here! Loved how quiet it was (very & we stayed in a number of Tokyo hotels- the garden around the property was a quietness buffer that was more effective than being on the 45th floor of other hotels). Beds were quite comfortable even if a little on the firm side (standard for Japan). Great view of Mt Fuji from the lounge. Impeccable service, especially by Yuki. Excellent English & went so far out of her way to make sure we had a great time & had everything we could ever need. The rest of the team were flawless too. Loved the garden- worth it on its own. Super close to the subway, so very convenient, Always taxis at the door with staff happy to explain in Japanese exactly where you need to go to the driver. (Tip- Make sure you have a physical credit card with you in Tokyo & some Yen cash). I travel a lot and this hotel is now one of my favourites in the world. Highly recommend!
Stayed 2 nights in Jul 2025

10/10 Excellent

Marika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
記念日と伝えたらギフトを用意していただき嬉しかったです！飲み物の種類がアルコール、ノンアルコールともに豊富で、食べ物も美味しかったです（夕食は塩分が気になりました）。スタッフの方も皆様丁寧でした。 ホテルとは関係ないですが、横の席で食事をしていた方がラウンジのチョコレート、マカロン、その他お菓子をコソコソと鞄に入れて大量に持って帰っていて、はじめは見ないふりをしていましたが、3皿目の時には流石にひきました。万引きを見ているようで嫌な気持ちになりました。
Stayed 1 night in Jul 2025

10/10 Excellent

Osada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
クラブラウンジの食べ物や飲み物がどれもとても美味しかったです。スタッフの対応も素晴らしく、またぜひ行きたいです。
Stayed 1 night in Jul 2025

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very helpful staff who took care of all my requests and needs. We enjoyed our stay and are glad that we had decided to return in a few days to again enjoy the service. Great management and staff! Look forward to our next visit 😃
Stayed 1 night in Jun 2025