Hotels near The San Mateo Japanese Garden

"Don't know"

"Friendly staff, very clean and quiet."

"The whole place is automated. Check in was viz a zoom type call. There wasn’t anyone at the front desk at all during my stay. The only interaction I had with actual staff was housekeeping when I asked for extra towels because I saw them in the hall. It was very strange. The room layout was tight. Had to climb over the bed to get to the closet. "

"Hôtel parfait (situation, environnement, personnel, navette) pour une ou deux nuits entre deux avions"

"First thing we noticed is the room was frigid! Called the front desk and said we could not get the heat to work. They did not say they would send up an engineer so they must have known this was an issue - they did say they would send up a portable heater. My response was they are not safe. the Answer was "Sorry Mam". Before the heater came up I found out the bedroom window faced onto a walking roofline that someone could come into a room easily - especially when the window DID NOT LOCK AND CLOSE! I called again downstairs and asked this time to please change us to a new room. The front desk said they were completely full and could not do so but would call an engineer to try to fix the window. After waiting close to 45 minutes and no engineer and no heater I went downstairs and waited another 15 minutes in line. Told the story again and miraculously...a room showed up! They did get us a new room. I don't like being lied to and this is no way to run a hotel!"

"Love this place."

"Clean. Nice staff"

"Very clean, staff friendly, felt safe as traveling with my daughter "

"The AC was great! The room was very clean & looked fairly newly remodeled or up to date. The staff was very nice as well. "