4/10 Lemah
David
30 Mac 2026
Sukakan: Kebersihan
Room was OK but mistakenly I was booked into a handicapped room. Might have been my fault, inadvertently booking a handicapped room on Expedia. Result was, in having my shower, the shower stall was totally inadequate in containing the water. My bathroom floor and part of the hallway were flooded. Terrible design plan for drainage.
Second significant issue occurred checking out. I said I wanted to pay by cash. The clerk obstinately stated my credit card had been charged, even though I had not authorized this while checking in. Further, he insisted that processing the bill, with or without customer approval was standard practice in the hotel industry. That has not been my experience. In fact, staying at a hotel in Portland, the following night, I asked the clerk “did they automatically process a bill when they received a customer cc at check in”? She clearly & adamantly said no. They didn’t make that decision until check out. This was my experience over many years of travel. The Aura clerk insisted he had 3 years experience and insisted this was the way it was done.
Not impressed and not likely to return.
David
Menginap 2 malam pada Mac 2026