Hotels near Xel-Há Park

"The ocean front room has beautiful views! "

"Excellent service, adequate food, friendly staff, plenty of activities for guests. Rooms are OK but we found beds to be a little hard. "

"The staff were extremely friendly and very helpful. This trip was a home away from home.The food and drinks were excellent. "

"We travel to Mexico about once a year and have stayed in several different locations and properties. Staff here were some of the friendliest we’ve met anywhere. Check in and Check out were both quick and easy. We had a swim up room which was fabulous. Our building didn’t back onto a path so it was fairly private. Would have been a nice touch if wait staff came around to those rooms to take drink orders. Beds were hard for our taste but we asked for mattress toppers which were provided quickly and made a huge difference. Food at the buffet was good. Not great. But nobody would go hungry. Lots to choose from. I forgot about making reservations at the restaurants until a couple days before our trip and unfortunately they were booked up by then. Room service menu is simple but quick, and free. A nice option if you’re not up to going out for dinner. Resort is huge so it never felt crowded even when it was busy. We did have trouble a finding pool chair on the weekend but no issues during the week. There is a trolley system to move people around the resort and to the other properties. But lots of pathways so it was easily walkable too. Advertised as a 5 star resort. It might have been at one point but I think it’s closer to a 4."

"Not much activities"

"Our room was spacious and very clean. Most all al a cart restaurants we visited had delicious food, beautifully presented and attentive kind staff. Resort staff were always friendly and responsive. "

"Always easy to point out the negatives, but they are limited. Often out of pool towels, the ultra all inclusive has some odd exclusions. Just charge a bit more and include everything. Could use pool or beach attendants to avoid people reserving chairs. Cheapens the experience. Invest in big ice cubes for evening cocktails That said, the staff are great. Resort is beautiful. Great location. Food and drink are great. A mix of fun and high end cocktails. Cater very well to allergies. Peaceful, elegant, clean and quiet. Definitely go to this resort as one of the best (if not the best) in Tulum or Mayan Riviera."

"Mi experiencia fue absolutamente perfecta. Desde el primer momento todo superó mis expectativas. El lugar es hermoso, muy bien cuidado y con una atención a los detalles que realmente marca la diferencia. El servicio fue excepcional. Todo el equipo fue increíblemente amable, atento y siempre dispuesto a ayudar con una sonrisa. Me hicieron sentir muy bienvenido durante toda mi estancia. La habitación estaba impecable, muy limpia, cómoda y con todo funcionando perfectamente. El ambiente es tranquilo, acogedor y realmente ideal para descansar y disfrutar. Honestamente, todo salió exactamente como lo imaginaba, incluso mejor. Fue una estancia maravillosa y sin duda alguna volvería a hospedarme aquí. Recomiendo este lugar al 100%. Si buscan un lugar con excelente servicio, comodidad y una experiencia realmente especial, este es el sitio perfecto. Muchísimas gracias por una estancia inolvidable. ⭐⭐⭐⭐⭐"

"Airport shuttle should be included. Also have more silent disco it was so much fun! "