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"Bus every 30 minutes you have to pay for the shuttle that is not clear"

"The room I stayed in was severely outdated and needed a deep clean. There were literal brown stains splashed up the curtains, walls and even the bed. The carpet was badly damaged and covered in stains. It felt absolutely disgusting. Some of the fittings in the bathroom were old, dirty and RUSTY. Needs urgent attention. "

"Everything was so perfect during our stay! The staff was so attentive and kind, we received a welcoming drink and even had turned down service every evening before bed. Breakfast was delicious and the hotel was just to beautiful and historic. The spa is also a nice addition, I had a very relaxing spa and steam room and the shower facilities are very nice. I definitely recommend the Swan, I want to come back and visit again!! "

"I had a very disappointing experience booking through Hotels.com. I specifically booked a room with two double beds. However, when my friend and I arrived at the Ramada hotel, there was only one double bed in the room. We went to reception to resolve the issue, but were told that the hotel was fully booked and no alternative room was available. The receptionist explained that Hotels.com had not provided the correct booking information for a room with two double beds. Instead of fixing the issue, we were told to move to another nearby hotel. Unfortunately, the alternative hotel had a lower standard, smelled strongly of cigarettes, and was not what we had paid for or expected. Overall, this was a very frustrating experience. I am extremely disappointed that Hotels.com failed to handle the booking correctly and did not ensure we received the room we paid for."

"Everything that I wanted in walking distance, couldn’t ask for more."

"Great stay and very friendly staff, would definitely come back "

"A great hotel, well equipped and right in the centre of Cambridge. Will return again"

"The hotel was nice and clean, with friendly staff."

"This is the first time I stay in this hotel with my family. The carpark just next to the hotel but no more hotel guest price. We have to park there by paying two days price as we arrived at 4pm and planned to leave at next day 10am. The room and the hotel is clean and in modern design. Swimming pool is a big crowned and lack of space for us to put our belongings at the poolside. Breakfast is perfect and food refill in minutes. The only thing which cannot gain a five star is room network and wifi is zero signal. We can just access in lobby ( I don’t know how’s other room). Other than that, all is perfect. "