8/10 Baik
claudia
Mengembara bersama keluarga dan kanak-kanak
23 Jun 2025
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Our family of 5 went for 6 nights. We had the family concierge service. This assigns someone to book reservations in advance for dinner and have a direct communication if you need something and get access to a “Family Concierge” Pool and Restaurant. Don’t think it was worth it. Check in was slow and they skipped our family with 2 other families. Luckily, a staff member noticed and brought it up to them. The person who checked us in seemed new and attempted to sell us an upgraded room. The room he offered was $700 more for our stay and had 1 less bed and further away from the pool and restaurants. Not sure how that was an upgrade!?! Our room had 2 full size beds and a sofa pullout bed. The jacuzzi didn’t work. Everything else worked fine. Our concierge, reserved our daily dinners which was nice. Food was good overall. The kids splash zone was fun for about 4 hours. They preferred the pool with the pirate ship. It’s about 3 ft tall pool. The waiters at the pool area are terrible. Not enough staff and you need to chase them down. We finally got someone and we made sure to have him check on us often. How? Decent tip every time. If you don’t tip, you’ll be ignored. On our last day they had different staff so the waiter we had helping us wasn’t working. We tried to get someone to help us but failed. My personal favorite thing about resorts that I have experienced is having the kids have fun and being able to get service as we watch them. Overall experience was ok.
claudia
Menginap 5 malam pada Jun 2025
