Aparthotels in Deux-Montagnes Regional County Municipality

"Clean room, friendly staff, had a great stay at Le Nouvel. The front desk staff was amazing! Shout out to Melody for a smooth check in."

"The kitchen was quite outdated...baseboards"

"The wifi was very unstable "

"Tout"

"The elevator was very loud"

"Front desk agent was OK but another person, who was apparently some assistant manager, was downright unhelpful and uncaring. I was given a room, which looked like it was a dungeon (no window) and very dark so I asked for something else. Front desk said it was the only room left (note that when I booked a couple of hours before, there were 7 rooms available on your site). I told the front desk agent that the said room was unacceptable. I mentioned that I would be looking elsewhere and to get refunded. The other person stepped in ad said it was booked by Expedia and that it was non-refundable. Insofar as the room, he said basically to take it or leave it. No interest shown in helping."

"Yes "

"The hotel was in a good location for accessing the area. The amenities in the room were decent although beds were small, so sharing a bed was not ideal. Breakfast could have been better if it had less bread products and cake and a small selection of hot foods would nice."

"I asked at the front desk whether we were entitled to complimentary parking, and I was specifically told that we were and that I only needed to exchange the parking ticket at the reception desk. However, when I checked out, I was charged for two nights of parking, even though I only used the parking facility for one night. At that time, I was informed that the manager would contact me to resolve the issue. It has now been five days, and I have not received so much as a phone call. This level of service is extremely disappointing."