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Novotel Pekanbaru

4.0 star property
Guests can enjoy a rejuvenating massage at the spa, sip drinks at the poolside bar, or savor coffee with views of the surrounding area at this hotel

Choose dates to view prices

Novotel Pekanbaru offers upscale comfort with thoughtful amenities. Relax in the garden, enjoy international dishes at Food Exchange, or visit the coffee shop for fresh brews. Free WiFi keeps you connected, and the helpful concierge team ensures a seamless stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is RM177
RM214 total
includes taxes & fees
14 Mar - 15 Mar

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room, 1 Double Bed

Minibar, in-room safe, desk, soundproofing

Superior Double Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
LED TV
Separate bedroom
Hairdryer
Private bathroom
Eco-friendly toiletries
Coffee/tea maker
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds

View from room

Superior Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
LED TV
Separate bedroom
Hairdryer
Private bathroom
Eco-friendly toiletries
Coffee/tea maker
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room, 1 Double Bed, Balcony

Minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 Double Bed, Balcony

Highlights

Soundproofed
Air conditioning
LED TV
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Eco-friendly cleaning supplies
Minibar
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Single Beds, Balcony

Minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Single Beds, Balcony

Highlights

Soundproofed
Air conditioning
LED TV
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Eco-friendly cleaning supplies
Minibar
  • Sleeps 4
  • 2 Single Beds

Superior Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
LED TV
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Eco-friendly cleaning supplies
Minibar
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Superior Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
LED TV
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Eco-friendly cleaning supplies
Minibar
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
LED TV
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Eco-friendly cleaning supplies
Minibar
  • Sleeps 4
  • 1 King Bed
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About the area

Pekanbaru is home to Novotel Pekanbaru. Ciputra Seraya Mall and Pekan Baru Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Senapelan Tunjuk Ajar Integritas Park and Pekanbaru Lake. Visit our Pekanbaru travel guide
Map
Jalan Riau No 59, Pekanbaru, Riau, 28154

What's nearby

  • Ciputra Seraya Mall
    3 min walk - 0.3 km
  • Raya Mosque
    8 min walk - 0.8 km
  • Senapelan Tunjuk Ajar Integritas Park
    19 min walk - 1.6 km
  • Pekan Baru Mall
    8 min drive - 2.7 km
  • SKA Mall
    15 min drive - 4.9 km

Getting around

  • Pekanbaru (PKU-Sultan Syarif Qasim II Intl.)
    30 min drive

Restaurants

  • D’Oven
    1 min walk
  • Food Exchange
    2 min walk
  • J.Co Donuts & Coffee
    2 min walk
  • J.co Donuts & Coffee Sadira Plaza
    2 min walk
  • Cabe Merah Mall Ciputra
    3 min walk

About this property

Novotel Pekanbaru

Upscale hotel
At Novotel Pekanbaru, you can look forward to a poolside bar, a terrace and a coffee shop/cafe. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Food Exchange, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
  • Barbecues, a porter/bellboy and luggage storage
Room features
All 150 rooms offer comforts such as 24-hour room service and air conditioning, as well as perks such as free WiFi and safes.
More amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries and hairdryers
  • 40-inch LED TVs with satellite channels
  • Coffee/tea makers, daily housekeeping and desks

Similar properties

Exterior
Whiz Prime Hotel Sudirman Pekanbaru
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
7.6 out of 10, Good, 11 reviews
The price is RM93
RM113 total
includes taxes & fees
11 Mar - 12 Mar
Whiz Prime Hotel Sudirman Pekanbaru
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee: IDR 108,900 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Food Exchange
  • Molecule Gastro

Things to do

  • Children's pool
  • Health club
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,549 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 15 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 400000.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 108900 per person
  • Airport shuttle fee: IDR 100000 per room (one-way)
  • Rollaway bed fee: IDR 400000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Property is also known as

Novotel Pekanbaru Opening May 2016 Hotel
Novotel Pekanbaru Opening May 2016
Novotel Pekanbaru (opening March 2016)
Novotel Pekanbaru Hotel
Novotel Pekanbaru (Opening May 2016)
Novotel Pekanbaru Hotel
Novotel Pekanbaru Pekanbaru
Novotel Pekanbaru Hotel Pekanbaru

Frequently asked questions

Does Novotel Pekanbaru have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Novotel Pekanbaru?

As of 10 Mar 2026, prices found for a 1-night stay for 2 adults at Novotel Pekanbaru on 14 Mar 2026 start from RM177, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Pekanbaru pet-friendly?

No, pets are not allowed at this property.

How much is parking at Novotel Pekanbaru?

Self-parking is free at this property.

What time is check-in at Novotel Pekanbaru?

Check-in begins at 2 PM. After-hours check-in is not available.

What time is check-out at Novotel Pekanbaru?

Checkout is at noon.

Does Novotel Pekanbaru provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of IDR 100000 per room applies.

Where is Novotel Pekanbaru located?

Situated in Pekanbaru, this hotel is within a 10-minute walk of Ciputra Seraya Mall and Raya Mosque. Senapelan Tunjuk Ajar Integritas Park and Pekan Baru Mall are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Novotel Pekanbaru Reviews

8.4

Very good

8.6

Cleanliness

8.6

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 47 out of 106 reviews
Rating 8 - Good. 37 out of 106 reviews
Rating 6 - Okay. 15 out of 106 reviews
Rating 4 - Poor. 5 out of 106 reviews
Rating 2 - Terrible. 2 out of 106 reviews

Reviews

6/10 Okay

Raymond Joseph

Liked: Cleanliness, staff & service
Clean, tidy, courteous staff.
Stayed 2 nights in Apr 2025

8/10 Good

Nicolas

Liked: Cleanliness, property conditions & facilities
Good hotel, friendly staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Thian Chye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable and conveniently located next to Ciputra Mall
Stayed 1 night in May 2023

6/10 Okay

Patsy

There are mosquitoes in the dining area.
Stayed 1 night in May 2025

6/10 Okay

Raymond Joseph

Disliked: Amenities, property conditions & facilities
Very average
Stayed 4 nights in Apr 2025

8/10 Good

Klas

Liked: Cleanliness, staff & service, room comfort

Good location.

Convenient hotel with good location. The sound from the corridor is a bit loud. Or maybe just the people that are load. Great breakfast. Very much a standard hotel without surprises. GF. Have a nice pool.
Stayed 1 night in Jun 2022

10/10 Excellent

susan ann

Liked: Cleanliness, staff & service
During booking..requested NON SMOKING room but was given smoking room. Was assured by Front Desk..room was sanitize 3X but cigarettes smells still lingers.
Stayed 1 night in Jul 2024

6/10 Okay

GIM SHENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chiller is not working
Stayed 2 nights in May 2024

10/10 Excellent

Windra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and friendly staffs!
Stayed 3 nights in Jun 2022

8/10 Good

Hak Sub

Liked: Cleanliness, staff & service

이용 후기

그런대로 깔끔하고 상태 양호
Stayed 1 night in Jan 2021

10/10 Excellent

Guyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아주 편하고 청결한 숙박
Stayed 3 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Staff & service

이용 후기

혼자 출장으로 사용하기에는 적합함
Stayed 1 night in Jun 2020

8/10 Good

Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and clean

Clean new Hotel... Fulfils what can be expected from Novotel. Propably the best hotel in town
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel whenever I'm in Pekanbaru to visit relatives. Great room and amenities and friendly staffs!
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Room lighting should be brighter otherwise rooms are clean and worth the price
Stayed 1 night in Jan 2020

8/10 Good

Irene

Liked: Staff & service, property conditions & facilities, room comfort
Stay for 3 nights, overall was happy. Hotel need to improve on the toiletries supply items. The items provide was not enough, and we have to call wait for housekeeping to send. Also the bath towel was not clean, perhaps hotel may consider to change for a new batch, as the towel already turn grey. Hope there is improve for our next visit. Thank you.
Stayed 3 nights in Dec 2019

10/10 Excellent

susan ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

awesome stay

my choice of hotel, for my stay in Pekan Baru. Staff are super friendly and service with a smile.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mall is beside the hotel. Eateries is all over the surrounding area.
Stayed 4 nights in Aug 2019

4/10 Poor

Su

服務態度

服務態度差，房間內小毛巾也沒有。
Stayed 3 nights in Jul 2019

4/10 Poor

G

Disliked: Staff & service
Staff rude Expedia ages for our kids not registered with hotel wouldn’t give us beds for them. Had to argue for 25 minutes to get an upgrade
Stayed 1 night in Jun 2019

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in pekanbaru next to culinary area and near down town
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facility and great staff. Clean, convenient, good breakfast.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, willing to please. I really can't say enough. They normally have the room ready if I check in early. The is shopping and movie next door. The food has been good. I am an expat. I go to Pekanbaru monthly to relax. This is the place to stay, without exception.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomended...suasana nyaman hotelnya bagus..pelayanan bagus
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really enjoyed but had some inconveniences.

Really clean rooms and nice staffs, very professional. I had reserved a double bed room but the hotel received it from an agency as a reservation for a twin bed room. Hope they clear out the problem with the agency. The room was clean but its towels are smelly, like butter. It would be better if the customer brings his own towel. They have nice bar(smoking) and restaurant(reasonable price w/ very welcoming staffs, taste is ok), I was very satisfied with the hotel.
Stayed 2 nights in Nov 2018