Hotel Keluarga di Pasadena

"We were given an unclean room with no bedding. We had to schlep our stuff back and forth to get to a room with sheets. After these late night shenanigans everything was okay"

"We had a nice room and the bed was very comfortable, with four pillows and a nice down comforter. There were some issues with our room, though. The bathroom door was difficult to close and some of the paint had been scraped off because of poor alignment. The outlets between the beds did not work. The outlets inside the bathroom did not work either. When we went to checkout, I had been charged $5.42 for making coffee inside the room. The person at the front desk removed the charge. Then, after...

"Un lugar acogedor, magnifico hotel, con una excelente ubicación, con un muy buen servicio desde que te reciben en recepción. El restaurante del rooftop "Oso"ofrece una experiencia gastronómica maravillosa Tenian buffet de desayuno pero nunca particupé del servicio durante mi estadía."

"Had a pool view room set up for the stay, we were put on the third floor where it was the pool that had a view to our room. We asked for a room clean for one of the days but they were unable to due to being short staffed. The housekeeper in the hallway was very nice and helped me get new towels though. They wont automatically clean your room, you will have to call the front desk to schedule a clean. The walls are very thin, sleep was not the best since the next door neighbors liked to shower at...

"Clean room and helpful staff."

"My only complaint is regarding the price of $5.00 for a 6 oz. bottle of milk in the convenience store. That’s offensive. This shopping was only because the coffee bar in my room had powdered cream mate. Yuck!"

"Clean rooms n safe place n feels like home "

"Tissue box was empty. I ask front desk and they said they don't have any The room has a chemical odor Floor was creaking"