Hotels near Pabellón Cumbres Shopping Center

"I paid for an all-inclusive trip meeting. I don’t have to pay for anything, but what I paid for to get there I was unable to eat at any restaurant on the property due to lack of information provided by the staff of when to eat or where to eat or what to where to eat. I was giving information on one thing follow those instructions got to a restaurant only to be turned away due to lack of room, or I was underdressed when in fact, there were people eating that we were wearing the same thing I was I was given a reservation for a restaurant the hibachi place I showed up for my reservation and they did not have me on the list so I could not eat there I did not eat from any restaurant except for breakfast at the resort my whole visit I would not recommend going to this resort to anyone of my friend. I will never be back again, and I was was not compensated in any way for the fact that the first day I got there was supposed to be at 1 PM. I didn’t get there till 5 PM because of 2 1/2 hour ride from the airport to the resort when it was supposed to be 21 minutes and then I finally got the resort. Nobody informed me of anything about the hotel got to my room by myself without instructions on how to use the electrical panel that supposedly operated everything in the room so I didn’t know how to put up the shades or open the windows or anything. The outside awning was broken. The inside awning was broken so my secondary resort there was maintenance people in and out of my room all day "

"Good stay"

"Amazing staff super helpful and if you needed anything they were there to help you at all times. All the amenities at the hotel were nice and clean. I enjoyed my stay at the hotel and would definitely come back."

"Ubicación cerca del aeropuerto, desayuno básico incluido, personal fue muy atento"

"Excelente atención de kofi, un lugar muy recomendable es limpio y tranquilo. Kofi realmente se esmero por que tuviéramos una buena atención. Cuentan con taciztas confiables y se encuentra muy cerca del aeropuerto."

"Clean and updated room and parking right out fromt"

"All of the staff were so helpful! Everything was very clean and it’s also in a great location. I hope I can come back soon. I didn’t have enough time there or in all of Cancun"

"This has been insane. We had the owner literally try to gaslight us. The gate wouldn’t let us in nor any of our drivers. When we asked the gate worker why they said the owner hasn’t paid his bills in over a month. We have begged this man for 20 days to pay his bills and he said to us „what you think is happening isn’t reality“ like seriously? So we didn’t get told you can’t pay your bills and our drivers are all lying despite the gate themselves saying that’s what’s happening. He’s made no effort into fixing it. That’s just the gate issue. When we’re fist came in the dishes had moldy food on them as obviously it had not been cleaned. There was someone’s hair all in the bathroom floor. We had to completely scrub down and clean the place before we could relax. The Internet went down at one point (we work remotely) and while he said it was the internet company‘s fault you will find a pattern with the owner never taking responsibility for anything. It’s always someone else’s fault. You have to pay for the cleaning lady/new bedding/towels, it wasn’t much but when she leaves the place dirty still (example: mopping without sweeping so wet hair was everywhere, washing dishes and leaving water in closed containers to mildew, if you look under the counters it looks like it’s never been swept under since they bought the place) it feels like a scam. We are very clean people but there are cockroaches in the room we keep having to get rid of. TLDR: don’t waste your money"

"Check in was late. Not best cleanliness"