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"Must stay location "

"Nice hotel resort, unfortunately i didn’t get to enjoy the amenities but the hotel was clean. Only problem i had was the seal on the room door needs to be replaced, you can hear all the wind and people walking past the room constantly. One other small thing were the outlets were nowhere near the bed to plug in a laptop or cell phone. Other than that overall good hotel."

"Great stay! Perfect location for the parks. "

"Clean rooms. Beautiful Pool. Breakfast, dinner, drinks all included. Shuttle to the parks. Outstanding!"

"Clean room but small. There was no option for body wash and just a small zest bar. I know there was a 50s type them but the V05 shampoo was zest bars was looking cheap. They had one pillow per person and the mattress was old . I woke up with my back aching. The walls were thin so I woke up several times at night due to some cackling female next door to where I can hear her thru the walls. I was highly disappointed in the hotel universal offers. This was my first and last time staying at universal owned property . The front desk man was very nice but he upgraded me for free to a view of volcano bay. Only to find out I was in a room next to last at the end of the entire building . So I had a long walk to main lobby and pool etc. "

"Great and clean place, love that it's close to everything Disney at a moderate price"

"We had paid for this room over $200. It was supposed to be a deluxe room. It was a handicap room and the bathroom was old and ugly. It had a shower chair (we are not wheelchair or handicapped). We had to call the front desk because it was 1 am and the noise in the room next to us was unbearable! We got charged the $75 incidental charge (when it was supposed to not go thru upon check out. Also, per our reservation-we were to get 20% off self parking. We got charged $15.00. We will not stay there again!"

"Our family has a great experience. Breakfast was delicious and the pool was amazing. "

"The lobby smell really bad and the room are hot and old. Me and my family did not enjoy our stay. Bring your own towels because theirs are nasty"