Is Hotel Okura Niigata pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel Okura Niigata?

As of 22 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Okura Niigata on 5 Nov 2025 start from RM 225.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Okura Niigata?

Self-parking is available for JPY 1320 per night. Limited spots are available.

What time is check-in at Hotel Okura Niigata?

Check-in start time: 2:00 PM; check-in end time: midnight.

Where is Hotel Okura Niigata located?

Located in Chuo Ward, this hotel is within a 10-minute walk of Bandai Bridge and Honcho Chuo Ichiba. Niigata Prefecture Memorial Hall and Niigata City History Museum are also within 1 mi (2 km). Niigata Station is 21 minutes by foot.

Hotel Okura Niigata Reviews, Deals & Photos 2025

10/10 Excellent

Michelle

14 Mar 2025

Liked: Cleanliness, staff & service

Top notch customer service, clean and excellent breakfast buffet.

Stayed 1 night in Mar 2025

10/10 Excellent

Leonard

2 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Niigata charm

Hotel Okura personifies ‘omotenashi’, well done 👍

Stayed 1 night in Jun 2025

8/10 Good

Hirofumi

12 Oct 2025

Liked: Cleanliness, staff & service, amenities

Clean room but old

Stayed 1 night in Oct 2025

8/10 Good

Jeffrey Lee

18 Aug 2025

Liked: Cleanliness, staff & service

The room was big enough for two. sofa by the window was a bit past peak time. employees were very pleasant. bravo. overall it was a nice hotel and I will be back if I visit Niigata again.

Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

24 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location on the river bank. The facilities felt outdated but still fairly well maintained. Room was large and had a nice view of the Bandai bridge. Got a cold on Sado island but I had a really nice sleep back to Niigata and felt completely recharged. Super kind and attentive staff. Parking is a bit pricy at the hotel but I had no problems finding plenty of parking lots nearby.

Stayed 1 night in Sep 2025

10/10 Excellent

J

26 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was wonderful I like how my room I was able to view the river!

Stayed 3 nights in Apr 2025

10/10 Excellent

Kathleen

10 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and convenient

Welcoming staff. Convenient location. Room with a big window with a nice view of the river. Comfortable bed and bedding. Clean.

Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

1 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be back

Good sized room and excellent Japanese breakfast

Stayed 2 nights in Dec 2024

8/10 Good

Sherman

3 Jun 2025

Liked: Cleanliness, staff & service

Hotel needs a significant refresh. Rooms were old, furniture and carpet worn. Staff were great, but accommodation were not 4 star.

Stayed 2 nights in May 2025

10/10 Excellent

Anthony

26 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

This was surely the best hotel in town when it opened. Showing signs of wear and tear (but so am I!), but still comfortable like an old sofa. The double room was spacious (by any standard, not just Japan), with room for a desk and chairs. Breakfast buffet was very good. Location overlooking the river, could walk to fish market for excellent sushi.

Stayed 2 nights in May 2025

4/10 Poor

John

27 Aug 2025

Disliked: Property conditions & facilities

Not recommended. Old property needs upgrades. Not on par with Tokyo nor Kyoto Okura. Staff was good, rooms and dining sub par. Will not return. FYI have traveled to Japan 200+ times.

Stayed 4 nights in Aug 2025

8/10 Good

Verified traveller

29 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

WiFi problems

The location was good and the room was clean and good enough for one person. The WiFi connection was very weak, though, and I went between a weak signal to no signal my entire stay. Other than that, it was a good place to stay.

Stayed 2 nights in Jun 2025

10/10 Excellent

Nathan

18 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Proper old-school 80's elegance and luxury. The lobby has chandeliers and a Bell Captain's desk, and a whisky bar upstairs. The room had a writing desk with printed stationery, a built-in international plug socket and cabled internet, a nightstand with a built-in radio and a pen and notepad by the phone, and a bathroom with a phone and a bottle opener attached to the wall. Even the cleaning staff wore the maid outfits with the cute little bonnets. Live the glory days at Okura Niigata.

Stayed 2 nights in Aug 2025

8/10 Good

YIN-FENG

17 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

WiFi is very very poor.

Stayed 4 nights in Jul 2025

6/10 Okay

Sile

5 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Underwhelming experience

Somewhat disappointing facilities for a large hotel. Very aged bedroom, no public bath. Breakfast was good and staff were very friendly.

Stayed 2 nights in Dec 2024

10/10 Excellent

Corinne

24 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel in Niigata

My husband and I and our 2 friends stayed at Hotel Okura Niigata In April 2025 - 2 rooms facing the river. Rooms were spacious, clean, bright with comfortable beds and linens. The hotel & restaurant service is beyond outstanding - despite the restaurant being closed (that served Cherries Jubilee ), the hosts graciously opened the restaurant for us and their chef prepared a spectacular Cherries Jubilee dessert for the 4 of us ! The Breakfast buffet was outstanding. A wonderful assortment of hot dishes including eggs, omelets, Japanese offerings, Cappucino's , salmon, fresh fruits, croissants and salads. Taxi service was readily available. The hotel is in an excellent location downtown with easy access to see sights and restaurants. Would definitely stay again when we return to Japan

Stayed 1 night in Apr 2025

10/10 Excellent

masafumi

20 Oct 2025

Liked: Cleanliness

築年数相当の古さも感じるが良い感じ

Stayed 2 nights in Sep 2025

10/10 Excellent

Takashi

20 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

スタッフの方々は気配りのある対応でした。設備は流石に古さは隠せませんが、コンディションとプライオリティーは満足です。

Stayed 1 night in Sep 2025

10/10 Excellent

jiro

19 Oct 2025

Liked: Cleanliness, staff & service, amenities

スタッフの心遣いが素晴らしい。

Stayed 1 night in Oct 2025

4/10 Poor

SHINTARO

19 Oct 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

トイレットペーパーやアメニティが不足している。環境への配慮を言い訳にコストダウンが激しい。フロントの対応もオークラの名を冠するのを憚られる水準。 Wi-Fiはロビー以外は接続すらできない。また夜間には一階駐車場へ乗り付けた黒塗りスモーク張りの車から女子高生風の派遣型風俗嬢と思しき人がホテルへ入ってきた（タイミング悪く同じエレベーターとなり、大変香水臭かった）。全体的にレベルが低いと感じられた。

Stayed 2 nights in Oct 2025

10/10 Excellent

Aleshia

9 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We enjoyed our stay here. The staff was friendly and the place was clean. We got a suite and the room was huge compared to most rooms in Japan. It overlooked the river which was an added plus.

Stayed 4 nights in Oct 2025

10/10 Excellent

Masanori

8 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

格式を感じさせるホテルです、朝食バイキングが素晴らしい新潟の食材を堪能させていただきました

Stayed 2 nights in Oct 2025

10/10 Excellent

HIDEYOSHI

7 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

立地が良かったです。スタッフのサービスも良く居心地が良かったです。

Stayed 1 night in Sep 2025

8/10 Good

JUNPEI

2 Oct 2025

Liked: Cleanliness, staff & service, amenities

建物に歴史を感じます

Stayed 1 night in Oct 2025

6/10 Okay

shoko

1 Oct 2025

Stayed 1 night in Sep 2025

Hotel Okura Niigata

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