6/10 Boleh diterima
Tamia
Mengembara bersama keluarga, Mengembara bersama kumpulan
6 Okt 2025
Tidak sukakan: Kebersihan, kemudahan
Pros: Location was incredible. Access to amazing restaurants, bars, laundry, grocery and the train system. Couldn’t have asked for better. The showers have great pressure and stay hot. I heard the breakfast was good, although very expensive. The cleaning staff were super nice and cleaned the rooms well during our stay. And most of the front staff was very helpful.
Cons: They may not give you what you asked for. As we booked two junior suites with the lofts and only received one, and that’s AFTER being told we were “in the junior suites” then “they don’t have junior suites existing on the property” to “we can only get one of your rooms fixed now and can switch the other to the junior suite tomorrow” to “the second one is unavailable” and finally, them telling Expedia we were in the junior suites (a lie) as only 1 of our rooms was a junior suite. So please make sure they don’t gaslight you and try to convince you that your room is a junior suite (400+ sq feet), when it’s really a regular room.
Final thoughts: Booking with Expedia is always an amazing experience. Because even in the face of an issue, they’re really good at making things right. I have proof of the room we were in, which was not the junior suite we paid for, but Expedia did right by finding resolution with me. I will always trust that Expedia will make sure to do the best they can when it comes to their customers.
Tamia
Menginap 6 malam pada Sep 2025