Hotel Dekat Mortimer’s Hole

"Housekeeping was excellent, with a great location. Quiet. "

"Parking in city centre was safe and easy"

"All round excellent services, room was clean, neat and spacious"

"Myself and my dog loved the hotel and the staff."

"Breakfast was good."

"Clean and spacious room Breakfast was good with options for everyone We didn't enjoyed the pool but looked amazing "

"I booked hotel on the same day of the stay. It turns out a form must be filled in and completed prior to being allowed in just the hotel reception. Upon finding this detail out as I arrived at the hotel, it was quite the disappointing experience that cannot be matched by having an on site host. Once the information was submitted, followed by a secondary transaction of a significant sum in the reception to act as damage waiver, we were finally granted access to our room. Room was nice but for...

"Perfect city location. Quiet and comfortable apartment. Bedrooms were so comfortable, with clothes hangers and the bathrooms & shower were luxury."

"."

"Everything good, some construction being done so hallway didn’t look very nice, otherwise everything was good. I would stay again"

"We were in the rooftop attic room. Pro - hotel is in a very good location, convenient for exploring the town easily. The bathtub and shower were fantastic, great water pressure and temperature. The room itself was clean on arrival. Con - the white furniture and bed headboard are quite stained and filthy looking. The hotel owner needs to get it professionally cleaned or replaced. One of our lamps didn’t work, the towel rack was broken and wouldn’t heat up. Room needs some upkeep, definitely...

"Two minute walk to Theatre Royal, five minutes to town centre. Hotel has been refurbished to a high standard, only small thing to add, no extractor fan in bathroom everything gets soaked."

"Helpful staff, great location, standard room. "

"Unfortunately, our stay fell short of expectations. On arrival, around half of the cutlery and crockery was missing, and what was provided was dirty and still covered in food. There was also no washing-up liquid or sponge available until we specifically asked for it. The room itself was uncomfortably hot to the extent that we had to turn the heating off and keep the windows open, despite it being winter. The pillows were extremely thin, and even folding them offered little support. We also...

"The plug in the sink in our bathroom could not be fixed as reception called us at 10pm asking if we wanted to swap rooms! We were in bed! And no hot water the next morning throughout the whole hotel"

"Beautiful hotel and location "

"Super location for Football nearby, comfy rooms and a lush breakfast"

"Convenient location just next to tram station and near shopping centre. Originally booked wrong room type, but staff was very helpful changing to a family room for us which is much appreciated."

"Nice hotel, the staff really make all friendly and knowledgeable. All staff when you walk by speak to and are very genuine in wanting to help. This is something that sadly is very rare."