Hotel Mesra Haiwan Kesayangan di Lugano

"Das Personal ist sehr nett und wir wurden vom Hotelmanager persönlich begrüßt"

"In general satisfied"

"Ottima struttura! Personale super accogliente e preparato per qualsiasi evenienza! Colazione fantastica ed abbondante, se fate un giro da queste parti consigliato assolutamente!"

"There is no elevator and our room was on the third floor. One of the staff brought our luggage upstairs however next day we had a train in the morning for Como. Staff outright said there will be no one in the morning until 9 or 10 am to help bring down luggage. There is no taxi available and she insisted we take the bus to train station which was about 9 km . It was very frustrating as we are senior citizens. After a lot of back and forth she agreed to arrange and she did. The taxi driver...

"Super cute place"

"The hotel itself was good and looked taken care of. The view was indeed incredible and the spa was super nice. We booked a couple massage and it was very good as well. The breakfast was normal, although it lacked some healthy options. There was eggs, sausages, bacon… but a choice of 2 vegetables and simple avocado on toast were an extra for example. The restaurant (Radicci Gourmet) was terrible. The dishes were sent back to the kitchen almost untouched and the only good part of the meal was...

"The staff was wonderful. Carolina, the evening manager, was very kind, knowledgeable and helpful to us! The brkfast buffet was excellent, as were the gals managing it. The dinner menu/ food was also excellent. The room was nice wth a view of the lake. Good location down the street from busstop. Quiet area away from the bustle of Lugano Ctr. Would recommend!"