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Ulasan tentang Novotel London Wembley

4 out of 5
Novotel London Wembley
5 Olympic Way, Wembley, England

Ulasan

8.8

Cemerlang

Penilaian 10 - Cemerlang. 600 daripada 1001 ulasan" "
Penilaian 8 - Baik. 274 daripada 1001 ulasan" "
Penilaian 6 - Boleh diterima. 69 daripada 1001 ulasan" "
Penilaian 4 - Lemah. 25 daripada 1001 ulasan" "
Penilaian 2 - Teruk. 33 daripada 1001 ulasan" "

9.0/10

Kebersihan

9.0/10

Kakitangan & perkhidmatan

8.4/10

Kemudahan

8.8/10

Keadaan hartanah & kemudahan

8.4/10

Mesra alam

Ulasan

10/10 Cemerlang

Mark

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
So close to transport and the venue
Menginap 1 malam pada Mac 2024

10/10 Cemerlang

Charlotte

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Lovely hotel in very close proximity to Wembley Stadium and tube stations. Great breakfast. Family room was really spacious, with fully equipped kitchen (which we weren’t expecting!). The second bed in the family room is a sofa bed and I thought that might be an issue, but it was so comfortable and easy to set up I wouldn’t have known the difference. Would definitely recommend.
Menginap 2 malam pada Mei 2024

6/10 Boleh diterima

Craig

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good property in location to Wembley, but a bit annoying when arriving at 12am to be told room is ready but can’t release it yet so had to pay £30 extra for this, when asked the rooms needed to Be cleaned but surely the rooms would have already been done.
Menginap 1 malam pada Mei 2024

10/10 Cemerlang

Tanya, Barnsley

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent position for Wembley football match x
Menginap 1 malam pada Apr 2024

2/10 Teruk

Roohi

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
There was no running water for the entirety of my stay! I felt like I went back in time and there was no arrangements provided to help with sanitary issues like flushing toilets or showering. This stay was unbelievable!
Menginap 2 malam pada Apr 2024

2/10 Teruk

Michael

Mengembara bersama pasangan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The property struggles with rude staff, my water was not working from 8pm till I checked out at 12pm, breakfast in there made me sick and the overall was absolutely horrible would never go back there again or recommend it. For a brand to be this overrated and overpriced in Wembley I don’t know but I am very disappointed!!
Menginap 1 malam pada Apr 2024

10/10 Cemerlang

Keith

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Attended FA Cup semi-final at Wembley Stadium. Hotel short walk from ground and really close to tube station into central London. Lovely food options nearby. Comfortable room with lovely beds.
Menginap 1 malam pada Apr 2024

6/10 Boleh diterima

Anthony

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Location
Menginap 2 malam pada Apr 2024

10/10 Cemerlang

Harsh

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Loved our stay
Menginap 2 malam pada Apr 2024
Respons daripada Sabina pada 12 Apr 2024
Dear Harsh,Thank you for your wonderful feedback, looking forward to see you again.Kind Regards,Reception.

8/10 Baik

Claire

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Had a lovely stay after watching the lioness at Wembley. Very convenient for Wembley and staff were nice. Very quiet so good nights sleep until the builders started outside but that was on another building. The only negative was the plastic glasses. Guests in hotel should not be drinking and paying high prices out of a plastic glass. Other than that a nice stay.
Menginap 1 malam pada Apr 2024
Respons daripada Mabel pada 7 Apr 2024
Dear Claire,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Kind Regards,Team Reception.

10/10 Cemerlang

yasmin

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I would stay again. Walkable for the arena.
Menginap 1 malam pada Mac 2024
Respons daripada Mabel pada 7 Apr 2024
Dear Yasmin,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Kind Regards,Team Reception.

10/10 Cemerlang

Georgia

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Would definitely book again.
Menginap 1 malam pada Mac 2024
Respons daripada Mabel pada 7 Apr 2024
Dear Georgia,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again.Kind Regards,Team Reception.

10/10 Cemerlang

Russ

Mengembara bersama keluarga
Nice hotel
Menginap 1 malam pada Mac 2024
Respons daripada Mabel pada 7 Apr 2024
Dear Russ,Thank you for your amazing feedback, looking forward to see you again.Kind Regards,Team Reception.

10/10 Cemerlang

Emily

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Friendly and polite staff, easy check in even if we got at the hotel a bit earlier than 15:00. Clean room and dinning experience was fantastic as they do great food. Near to the arena and subway station as well.
Menginap 1 malam pada Mac 2024
Respons daripada Mabel pada 7 Apr 2024
Dear Emily,Thank you for your amazing feedback, looking forward to see you again.Kind Regards,Team Reception.

10/10 Cemerlang

Charlotte

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean and family friendly
Menginap 1 malam pada Mac 2024
Respons daripada Mabel pada 7 Apr 2024
Dear Charlotte,Thank you for your amazing feedback, looking forward to see you again.Kind Regards,Team Reception.

10/10 Cemerlang

Callum

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Right next to Wembley Park station and 150m from the stadium and arena. Very convenient, comfy and quiet inside.
Menginap 1 malam pada Feb 2024
Respons daripada Mabel pada 7 Apr 2024
Dear Callum,Thank you for your amazing feedback, looking forward to see you again.Kind Regards,Team Reception.

8/10 Baik

Rene, SSM

Mengembara bersama keluarga
Grate location, near to underground train station WEMBLEY park. Very convenient as long as you get familiar with the train system.
Menginap 5 malam pada Mac 2024
Respons daripada Mabel pada 7 Apr 2024
Dear Fai,Thank you for your amazing feedback, looking forward to see you again.Kind Regards,Team Reception.

4/10 Lemah

lisa

Mengembara bersama keluarga
Sukakan: Keadaan hartanah & kemudahan
Our room smelled. Even when reported to reception, she did not try to move us. Instead she had housekeeping come and spray something which did not help. The overall property is nice. Just our room smelled the entire stay.
Menginap 4 malam pada Feb 2024
Respons daripada Mabel pada 7 Apr 2024
Dear Lisa,Thank you for your feedback.Kind Regards,Team Reception.

10/10 Cemerlang

Amanda, Springvale

Mengembara bersama pasangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We stayed only one night after the Carabao Cup game at Wembley. The location was great as was the night staff and bartender. Would definitely stay again and recommend!
Menginap 1 malam pada Feb 2024
Respons daripada Mabel pada 7 Apr 2024
Dear Amanda,Thank you for your amazing feedback, looking forward to see you again.Kind Regards,Team Reception.

4/10 Lemah

Gjergji

Menginap 1 malam pada Feb 2024
Respons daripada Mabel pada 7 Apr 2024
Dear Guest,Thank you for your feedback.Kind Regards,Team Reception.

10/10 Cemerlang

hang fai

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice hotel in London.
Menginap 2 malam pada Feb 2024
Respons daripada Mabel pada 7 Apr 2024
Dear Fai,Thank you for your amazing feedback, looking forward to see you again.Kind Regards,Team Reception.

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Feb 2024
Respons daripada Mabel pada 7 Apr 2024
Dear Guest,Thank you for your amazing feedback, looking forward to see you again.Kind Regards,Team Reception.

10/10 Cemerlang

Nihada

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 4 malam pada Feb 2024
Respons daripada Mabel pada 7 Apr 2024
Dear Nihada,Thank you for your amazing feedback, looking forward to see you again.Kind Regards,Team Reception.

10/10 Cemerlang

Samantha

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Feb 2024
Respons daripada Mabel pada 7 Apr 2024
Dear Samantha,Thank you for your amazing feedback, looking forward to see you again.Kind Regards,Team Reception.

8/10 Baik

Phil

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Good
Room was quiet, comfy and very clean, great location for the stadium. Only blemishes, the smoke alarm is above the bed and flashes throughout the night plus tried to check in 2 hours early and despite my room being ready they wanted £10 to check in early, id expect that from a budget hotel but not from Novotel
Menginap 1 malam pada Feb 2024

8/10 Baik

Bjørn Tore

Menginap 4 malam pada Jan 2024

10/10 Cemerlang

Virma

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Jan 2024

6/10 Boleh diterima

S

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Very poor hygiene and sub standard room.
It was in a good location, Wembley, but we wanted a Junior Suite because we thought we would have an upgrade on our usual Premier Inn standard room and the suite was available. We ended up wishing we had gone with Premier Inn after all. The room was in major need of an update. There was ceramic missing from the bath, bits of chipboard missing in the bathroom, the bathroom door was filthy and in general the room seemed to not have been cleaned in weeks with finger marks everywhere on the bathroom door. The lights were all covered in dust and the carpet looked as though someone had thrown up on it a lot without being properly cleaned. I complained to the staff on reception who said they would look at it but nothing was done during our two day stay. The photographs on the website make the place look spotless and that room looked pristine but believe me, it is anything but pristine. The place is a two star at very best.
Menginap 2 malam pada Jan 2024

8/10 Baik

RZAN

Mengembara bersama kumpulan
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 5 malam pada Jan 2024

6/10 Boleh diterima

Paul

Mengembara bersama keluarga
Menginap 1 malam pada Jan 2024

10/10 Cemerlang

Rebecca

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jan 2024
Respons daripada Sabina pada 21 Jan 2024
Dear Rebecca, We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabina Neculaeasa Reception Supervisor

8/10 Baik

Dirk

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Klimaat ontrol was niet naar wens.
Menginap 2 malam pada Dis 2023
Respons daripada Sabina pada 21 Jan 2024
Dear Dirk,We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabina Neculaeasa Reception Supervisor

4/10 Lemah

Carol

Menginap 1 malam pada Okt 2023
Respons daripada Sabina pada 30 Dis 2023
Dear Carol, We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabina Neculaeasa Reception Supervisor

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
One Night Only.
The hotel is in the perfect location on Wembley's doorstep and a few minute walk from the Ovo Arena. The reception area was very welcoming and we were booked in seamlessly. The room itself was clean. We weren't keen on the glass doors on the bathroom - whilst frosted, they didn't close in the normal way, therefore offering little privacy. The beds were reasonably comfortable, but not to my taste - this is a personal preference. This was only a one night stay t attend a concert. We would stay here again if we were attending a gig in the area.
Menginap 1 malam pada Dis 2023
Respons daripada Samrat Wadhwa pada 22 Dis 2023
Hello,Thank you for the feedback and we will do out best to improve on the points mentioned

2/10 Teruk

Paul

Menginap 1 malam pada Nov 2023
Respons daripada JM pada 27 Dis 2023
Dear Paul,Thank you for taking the time to tell us about your experience at the Novotel London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Jhonny MedranoReception Team

10/10 Cemerlang

shaheen

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023
Respons daripada JM pada 20 Dis 2023
Dear Shaheen,We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jhonny MedranoReception Team

10/10 Cemerlang

Adrian

Menginap 1 malam pada Dis 2023

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
A PLACE TO RELAX
Menginap 1 malam pada Dis 2023
Respons daripada Sabina pada 17 Dis 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Sabina NeculaeasaReception Supervisor

10/10 Cemerlang

Oliver

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Friendly and clean
Menginap 2 malam pada Dis 2023
Respons daripada Sabina pada 17 Dis 2023
Dear Oliver,We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Sabina NeculaeasaReception Supervisor

10/10 Cemerlang

Linsey

Mengembara bersama kumpulan
Sukakan: Keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023
Respons daripada Sabina pada 17 Dis 2023
Dear Linsey, We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Sabina NeculaeasaReception Supervisor

8/10 Baik

Adrian

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
This was a comfortable stay with great quality and value for money. The Location is fantastic!
Menginap 1 malam pada Nov 2023
Respons daripada Sabina pada 17 Dis 2023
Dear Adrian, We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Sabina NeculaeasaReception Supervisor

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Hotel, room and bathroom very clean. Bed very comfortable, but the quality of pillows need an upgrade.
Menginap 1 malam pada Dis 2023
Respons daripada Sabina pada 17 Dis 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous oneSincerely,Sabina NeculaeasaReception Supervisor

8/10 Baik

Carrie

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great hotel
Hotel is perfectly located. Unfortunately, we were woken up in the early hours by someone setting the smoke alarm off by smoking in their room 😠
Menginap 1 malam pada Nov 2023
Respons daripada Sabina pada 17 Dis 2023
Dear Carrie,We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sabina NeculaeasaReception Supervisor

6/10 Boleh diterima

Joseph

Pengembara perniagaan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keselesaan bilik
Menginap 4 malam pada Dis 2023
Respons daripada Sabina pada 22 Dis 2023
Dear Joseph, Thank you for taking the time to tell us about your experience at the Novotel London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabina NeculaeasaReception Supervisor

8/10 Baik

Kenneth

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Towels let you down
All round very nice, 2 towels had yellow stains on them.
Menginap 1 malam pada Dis 2023
Respons daripada Sabina pada 17 Dis 2023
Dear Kenneth, We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sabina NeculaeasaReception Supervisor

6/10 Boleh diterima

Vineet Sahai

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Kemudahan
Good sized room for London. Bathroom has a frosted glass door with no lock which was awkward. Complimentary water (one time) was provided. Slight issue with the shower - the bar was loose and had to be fixed. Don't like the £10 per hour charge for early and late checkin and the £25 for overnight parking til Noon and additional £15 til 6pm. Area is lively with good dining options. Steps to the Tube, which is very convenient.
Menginap 3 malam pada Dis 2023
Respons daripada Sabina pada 11 Dis 2023
Dear Vineert,Thank you for taking the time to tell us about your experience at the Novotel London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sabina NeculaeasaReception Supervisor

8/10 Baik

Sapna

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great venue. Parking is ridiculously highly-priced. Room was quite large and amazing shower. Really enjoyed my stay.
Menginap 1 malam pada Dis 2023
Respons daripada Sabina pada 11 Dis 2023
Dear Sapna,We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sabina NeculaeasaReception Supervisor

2/10 Teruk

Daisal

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 5 malam pada Nov 2023
Respons daripada Sabina pada 11 Dis 2023
Dear Daisal,Thank you for taking the time to tell us about your experience at the Novotel London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sabina NeculaeasaReception Supervisor

8/10 Baik

Adrian

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great value at the time
Great stay with great value. The elevators were showing a little wear overall but the rooms were in great condition.
Menginap 3 malam pada Nov 2023
Respons daripada Jhonny pada 9 Dis 2023
Dear Adrian,Thank you for taking the time to tell us about your experience at the Novotel London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Jhonny MedranoReception Team

6/10 Boleh diterima

Michael

Pengembara perniagaan, Mengembara bersama pasangan
Im Großen und Ganzen nur ein 3 Sterne Haus und alles eher mittelmäßig.
Menginap 3 malam pada Dis 2023
Respons daripada Sabina pada 7 Dis 2023
Dear Michael,We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabina Neculaeasa,Reception Supervisor