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Ulasan tentang The Magellan Sutera Resort

5 out of 5
The Magellan Sutera Resort
1 Sutera Harbour Boulevard, Kota Kinabalu, Sabah

Ulasan

8.4

Sangat Baik

Penilaian 10 - Cemerlang. 487 daripada 1000 ulasan" "
Penilaian 8 - Baik. 318 daripada 1000 ulasan" "
Penilaian 6 - Boleh diterima. 108 daripada 1000 ulasan" "
Penilaian 4 - Lemah. 48 daripada 1000 ulasan" "
Penilaian 2 - Teruk. 39 daripada 1000 ulasan" "

8.2/10

Kebersihan

8.4/10

Kakitangan & perkhidmatan

8.4/10

Kemudahan

8.2/10

Keadaan hartanah & kemudahan

8.6/10

Mesra alam

Ulasan

4/10 Lemah

mohdzwockerie

Menginap 1 malam pada Dis 2023
Respons daripada General Manager pada 25 Jan 2024
Thank you for your review. Our guest satisfaction is our top priority, and we want to ensure that you have the best possible experience during your time with us.We work hard to resolve any problems as soon as they arise to make sure you're comfortable and satisfied. Any issues should be brought to our attention in real-time for us to address them and try to make your stay as comfortable as possible. Nonetheless, we sincerely apologize for any shortcomings you may have encountered. We hope to welcome you back again for a more enjoyable stay.

6/10 Boleh diterima

Calvin

Menginap 1 malam pada Jun 2022
Respons daripada The Management Team pada 9 Jun 2022
Dear Calvin, Thank you for your review. Appreciate your taking time to let us know your stay experience. We hope to see you again soon. Regards

6/10 Boleh diterima

Beng

Menginap 1 malam pada Mei 2022
Respons daripada The Management Team pada 1 Jun 2022
Dear Beng, Thank you for your review. Regards,

10/10 Cemerlang

SAYED MOHD ZAWAWI BIN

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Nov 2021
Respons daripada The Management Team pada 1 Jun 2022
Thank You

6/10 Boleh diterima

Siu Wah Anthony

Menginap 5 malam pada Mac 2024

10/10 Cemerlang

??

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
가족여행에서 어른들도 아이들도 모두 만족했어요. 깨끗하고 수영장도 퍼시픽까지 모두 이용할 수 있고 작지만 비치도 바로 있어서 즐기기 충분했어요.
Menginap 2 malam pada Mac 2024
Respons daripada Resort Management Team pada 27 Mac 2024
Thank you so much for sharing your experience! We're thrilled to hear that both adults and children had a satisfying time during your family trip. Ensuring cleanliness and providing access to both the swimming pool and the beautiful Pacific Ocean are top priorities for us. We understand that sometimes it's the little things that make a big difference, and we're glad the proximity of the beach allowed you to enjoy it to the fullest. We appreciate your feedback and hope to welcome you and your family back for another wonderful stay in the future!

10/10 Cemerlang

YounJu

Menginap 4 malam pada Mac 2024

2/10 Teruk

seonkwang

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 4 malam pada Mac 2024
Respons daripada Resort Management Team pada 27 Mac 2024
Appreciate if you can elaborate further, Thank You

10/10 Cemerlang

MITSUHIRO

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
迷うくらい敷地が広く、朝食を含めて食べるとこも豊富。プールも大きく、ホテルライフを満喫したい人にはお勧め。街なかのショッピングモールにもタクシーですぐに行ける。
Menginap 3 malam pada Feb 2024
Respons daripada Resort Management Team pada 11 Mac 2024
Thank you for your review, Mitsuhiro. We are delighted that you have enjoyed your stay with us. We do hope to welcome you back soon.

8/10 Baik

James

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Some furniture a little aged. Bathtub stopper doesn’t work. WiFi is the absolute worst of any 5star hotel I’ve ever been in. Keeps kicking u out every time you closed the phone. Have to relog in EVERY time you turn on the phone. Cell signals sucks so u are reliant on the wifi. But overall great value for such a large oceanfront suite. Location cannot be beat. Amenity is awesome and views are great.
Menginap 1 malam pada Feb 2024
Respons daripada Resort Management Team pada 11 Mac 2024
Dear James, We apologize for the issues you experienced with the furniture, bathtub stopper, and WiFi. Our team is addressing these promptly. We're glad you enjoyed the spacious suite, amenities, and oceanfront location. Your feedback helps us improve. We look forward to welcoming you again soon.

8/10 Baik

Siu Fan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
不準外賣。結果要住客走到第一個保安亭。 同時酒店內沒有很多食物選擇
Menginap 7 malam pada Feb 2024
Respons daripada Resort Management Team pada 11 Mac 2024
Thank you for your feedback. We understand the inconvenience of not allowing takeout and the limited food options. We're working to improve this for a better experience. We appreciate your input and hope to welcome you back soon.

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
세번째 방문, 후회없는 선택
세번째 방문, 후회없는 선택 이제는 약간 올드한 느낌이 있으나 바다와 석양 그리고 자연과 어울어지는 편안한 느낌이 있는 리조트였다. 다만 배달음식이 안되는건 약간의 불만 ㅋㅋ
Menginap 4 malam pada Jan 2024
Respons daripada Resort Management Team pada 6 Feb 2024
Welcome Back!! Thank you for your review and are delighted that you enjoyed your stay with us again. We have do noted your comment on food delivery, but we do encourage to patron our restaurants as we have 6 restaurants in the resort. Hope to see you again soon.

10/10 Cemerlang

Yeonja

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
좋아요 물이따뜻해요
Menginap 2 malam pada Jan 2024
Respons daripada Resort Management Team pada 2 Feb 2024
Thank you for your review and we are pleased to hear that you enjoyed your stay. Hope to see you again soon.

10/10 Cemerlang

jiming

Menginap 2 malam pada Jan 2024
Respons daripada Resort Management Team pada 2 Feb 2024
Thank you for your review

10/10 Cemerlang

Pyun

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
친절하고 좋아요! 연식은 좀 오래 되었지만 리조트 환경과 방 컨디션 모두 좋았어요! 단체 관광객분들 때문인지 방 업그레이드를 해주셔서 더 행복한 숙박이었습니다 ㅎㅎ 프라이빗 비치는 작았지먼 돈내고 간 사피섬보다 물고기도 많고 놀기 편했어요!! 꼭 들어가 보시고, 바로 옆 씨퀘스트 쪽 바다도 구경하기 넘 좋아요. 수영장도 다 경험해 보시길 추천 드립니다! 다시 와도 이 숙소로 방문할 것 같아요.
Menginap 3 malam pada Jan 2024
Respons daripada Resort Management Team pada 2 Feb 2024
Thank you for review and we are delighted to hear that you enjoyed your stay with us, we hope to see you again soon.

8/10 Baik

DONG YOUN

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Jan 2024
Respons daripada Resort Management Team pada 2 Feb 2024
Thank you for your review and we hope to see you again soon.

10/10 Cemerlang

Jae hyun

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
리조트가 명소다.
코타키나발루 여행한다면 필수 코스에 넣어야 할 정도로 좋은 시설과 즐길거리가 많아서 좋은 곳이 였습니다.
Menginap 1 malam pada Jan 2024
Respons daripada Resort Management Team pada 2 Feb 2024
Welcome back and thank you for review. We have taken note on your comment and will try to accommodate your request for your upcoming visit. See you soon.

8/10 Baik

Myungjin

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
5년전 방문 후 두번째 방문입니다. 리조트콕 하기에도 시내 나가기에도 최상입니다. 다만 킹사이즈침대, 높은 층 배정 요청 했는데 한개도 이루어지지 않아 아쉬웠습니다. 트윈베드에 1층 배정 받았어요.
Menginap 4 malam pada Jan 2024
Respons daripada Resort Management Team pada 2 Feb 2024
Welcome back and thank you for your response. We have taken note on your comment and will try to accommodate your request in the future. See you soon.

10/10 Cemerlang

Ronald

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan
Just back from 2 weeks there. Overall pretty good, but some areas are tired. Some rooms have been refreshed but ours wasn’t one of them. Pool area needs more beds. Breakfast a little repetitive. Bar music needs more variety. Same cd every day for many days. Lounge music in evenings tooooo loud. Being a bit picky now.😄 Overall very good value.
Menginap 13 malam pada Jan 2024
Respons daripada General Manager pada 1 Feb 2024
Thank you for your review after your recent 2-week stay with us. We appreciate you taking the time to share both positive feedback and constructive suggestions for improvement. We're pleased to hear that you found our staff and service and amenities to meet your expectations. Your other comments had been channeled to our team for further improvement. We look forward to welcome you back soon.

10/10 Cemerlang

BYUNGSU

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 5 malam pada Nov 2023
Respons daripada General Manager pada 1 Feb 2024
Thank you for taking the time to rate us five star on your recent stay with us. We are glad that you had a pleasant stay, and we will be delighted to welcome you back soon.

10/10 Cemerlang

GI TAE

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
굿굿
너무 좋았어요
Menginap 2 malam pada Jan 2024
Respons daripada General Manager pada 25 Jan 2024
Thank you for taking the time to share us your review. Your kind compliments about the cleanliness, staff service, and property conditions at our Resort have brightened our day. We look forward to welcoming you back to Sutera Harbour Resort in the future.

8/10 Baik

Maksim

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 4 malam pada Jan 2024
Respons daripada Resort Management Team pada 2 Feb 2024
Thank you for your response and we hope to see you again soon.

10/10 Cemerlang

MOON YOUEL

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Jan 2024
Respons daripada General Manager pada 25 Jan 2024
We sincerely thank you for staying with us, and we are grateful for rating us 10-star. We're glad to hear you had a good time during your visit, and we hope to see you again soon.

10/10 Cemerlang

MISOOK

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
숙소는 오래되긴 했지만 나쁘진 않았고, 수영장이 많아서 너무 좋았어요. 가족끼리 놀러가도 괜찮은 리조트같아요.
Menginap 3 malam pada Dis 2023
Respons daripada General Manager pada 25 Jan 2024
Thank you very much for your review and recent stay at our Resort. We are glad to hear that you had an enjoyable time lapping around our pools. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need updating. We would like to welcome you back for a more memorable stay on your next trip to Sabah.

6/10 Boleh diterima

Pg Hj Mohd Noor Mashadi Bin Pg Hj

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
I found water leak from the bathroom to our bed area. #6217
Menginap 2 malam pada Dis 2023
Respons daripada General Manager pada 25 Jan 2024
Thank you for taking the time to share us a review. Firstly, our sincere apologies on the leaking issue you had experienced during your stay with us. Your feedback is incredibly important to us, and we strive to address any issues in real-time to ensure your comfort and satisfaction. By informing us of any concerns immediately, we have the opportunity to take corrective action and make your stay as enjoyable as possible. Once again, my sincere apologies for our shortcomings and should your travels bring you back to The Magellan Sutera Resort, please allow us another opportunity to showcase our resort and services at its best.

10/10 Cemerlang

wookjin

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2023
Respons daripada General Manager pada 25 Jan 2024
We sincerely thank you for staying with us, and we are grateful for rating us 10-star. We're glad to hear you had a good time during your visit, and we hope to see you again soon.

4/10 Lemah

Masaki

Menginap 2 malam pada Dis 2023
Respons daripada General Manager pada 25 Jan 2024
Thank you for your review. Our guest satisfaction is our top priority, and we want to ensure that you have the best possible experience during your time with us.We work hard to resolve any problems as soon as they arise to make sure you're comfortable and satisfied. Any issues should be brought to our attention in real-time for us to address them and try to make your stay as comfortable as possible. Nonetheless, we sincerely apologize for any shortcomings you may have encountered. We hope to welcome you back again for a more positive stay.

8/10 Baik

yun chuen

Mengembara bersama kumpulan
Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
正評
沙巴度假環境很好,但ChecK in很慢,在櫃位等咗45分才完成!吃吃飯上到房門又壞鎖,等了大半小時才有職員來用鍉開門,說門鎖壞要等修理或轉房
Menginap 2 malam pada Dis 2023
Respons daripada General Manager pada 1 Feb 2024
Thank you for taking the time to write us a review. Firstly, we sincerely apologize for the delays and inconveniences you experienced during check-in and with the broken door lock in your room. Please rest assured that we had shared your experience directly with the head of department to address our check-in efficiency and door lock maintenance to prevent this from happening to other guests. We hope to welcome you back for a more positive stay in the near future.

4/10 Lemah

INJOON

Mengembara bersama keluarga
Sukakan: Keselesaan bilik
Tidak sukakan: Kakitangan & perkhidmatan
Wi-Fi and management
Wi-Fi didn’t connect for 2days in the room. I called 10 times .They promised to fix in 30 minutes. But they didn’t show up and I couldn’t go out the room to wait for service man whole day. Second day noon time the technician came and said that my room Wi-Fi machine has broken. Fortunately the technician fixed it. So far nobody in management team apologized me in this matter.
Menginap 1 malam pada Dis 2023
Respons daripada General Manager pada 25 Jan 2024
Thank you for taking the time to write us a review. We sincerely apologize for the connectivity issues you experienced and for failing to resolve them in a timely manner. Thank you for bringing this issue to our attention and please be assured that we shall discuss this seriously with our team and rectify this problem soon. We hope to welcome you back again for a more positive stay.

10/10 Cemerlang

YONJUN

Menginap 3 malam pada Nov 2023
Respons daripada General Manager pada 25 Jan 2024
We appreciate you giving us a ten-star review after visiting our resort. We are happy to know that your stay was enjoyable, and we hope to have you visit us again soon.

8/10 Baik

rebecca

Menginap 2 malam pada Dis 2023
Respons daripada General Manager pada 25 Jan 2024
We are grateful that you visited our resort. We truly hope that your visit was enjoyable, and we hope to see you again soon.

10/10 Cemerlang

HYUNGBIN

Menginap 4 malam pada Dis 2023
Respons daripada General Manager pada 25 Jan 2024
Thank you for your review and we hope to welcome you back for a more memorable stay.

10/10 Cemerlang

YUNJI

Menginap 2 malam pada Sep 2023
Respons daripada General Manager pada 25 Jan 2024
We appreciate your kind review of our resort, with a 5-star rating. However, we apologize for any shortcomings that you may encounter while you were at our resort. We hope to welcome you back again soon for a more enjoyable stay.

10/10 Cemerlang

HYUNSUNG

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
멋진뷰, 친절한 직원들
Menginap 4 malam pada Nov 2023
Respons daripada General Manager pada 25 Jan 2024
Thank you so much for taking the time to share your review. We are delighted to hear we were able to meet and exceed your expectations for your recent stay through enhancing these key aspects of the guest experience. We look forward to welcome you back in the near future.

2/10 Teruk

Minji

Menginap 2 malam pada Nov 2023
Respons daripada General Manager pada 25 Jan 2024
We are grateful that you stayed at our resort while visiting Sabah. We sincerely apologize for any shortcomings that may have occurred. We hope to have a better visit with you when we see you again in the near future.

8/10 Baik

JINHYEOK

Menginap 2 malam pada Nov 2023
Respons daripada General Manager pada 25 Jan 2024
We are grateful that you visited our resort during your trip to Sabah. We sincerely apology for any shortcomings that had encountered. We hope to welcome you back for a more positive stay.

10/10 Cemerlang

Hyunju

Menginap 1 malam pada Nov 2023
Respons daripada General Manager pada 25 Jan 2024
We are grateful that you left us a five-star rating after visiting our resort. We truly hope you had a pleasant stay and we hope to see you again soon.

10/10 Cemerlang

LEE

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Nov 2023

2/10 Teruk

sang hoon

Menginap 4 malam pada Nov 2023

8/10 Baik

SUNGHO

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 5 malam pada Nov 2023

10/10 Cemerlang

SUNGHWAN

Menginap 4 malam pada Nov 2023

8/10 Baik

Namyoung

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Nov 2023

4/10 Lemah

HYEONJUN

Tidak sukakan: Kakitangan & perkhidmatan
Menginap 3 malam pada Okt 2023

8/10 Baik

Hoiil

Menginap 2 malam pada Nov 2023

10/10 Cemerlang

OK SOOK

Menginap 3 malam pada Nov 2023

8/10 Baik

Rajapillai

Mengembara bersama pasangan
Sukakan: Kebersihan, kemudahan
Magellan Club breakfast and high tea
Menginap 3 malam pada Nov 2023

6/10 Boleh diterima

youngho

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Tidak sukakan: Keadaan hartanah & kemudahan
전반적으로 시설이 오래되어 깨끗해 보이지는 않음
전반적으로 시설이 오래되어 깨끗해 보이지는 않음. 세면대 물빠짐이 잘 안되는 현상이 있는등 관리가 최상이 아니라서 비교적 저렴하게 묵을거면 나쁘지 않는 정도.
Menginap 3 malam pada Okt 2023
Respons daripada General Manager pada 23 Okt 2023
Thank you for your review and stay. We apologize on the facilities and services that did not meet your expectations during your stay with us. Your feedback had been shared with our team for us to better understand our guests’ satisfactions and disappointments. We hope to be given another opportunity to welcome you back for a more positive stay.

10/10 Cemerlang

Hyunkyung

Menginap 2 malam pada Mei 2023
Respons daripada General Manager pada 9 Nov 2023
Many thanks for the 5-star rating. We are glad that you had enjoyed your stay. We will look forward to welcome you back in the near future.

4/10 Lemah

Sung Heum

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Everything in this resort is too old to work well, especially TV and Wi-Fi.
Respons daripada General Manager pada 9 Nov 2023
Thank you for taking the time to write us a review regards your recent stay at our resort. Our apology on any shortcomings that did not meet your expectations. We value your feedback for us to better improve our services. We hope you will give us another opportunity to welcome you back for a more positive stay on your next trip to Sabah.

8/10 Baik

Cornelia

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Grundsätzlich sehr freundliches und hilfsbereites Personal. Transfer von und zum Flughafen innerhalb von 15 Minuten. Zur City in kurzer Zeit per Taxi Kleiner Shop und Restaurants vor Ort.
Menginap 17 malam pada Sep 2023
Respons daripada General Manager pada 9 Nov 2023
Thank you for sharing us your review. A mere 10-15 minutes away from the Kota Kinabalu International Airport and the city Centre, Sutera Harbour Resort is the ideal location for work, live and play, giving you easy access to a vibrant mix of commercial, retail and entertainment choices. We hope to welcome you back soon for a more memorable stay.