Hotels near San Juan de Ulua Castle

"Employer are very kind "

"The family traveled together and we all stayed at the hotel. The rooms were clean. Staff was friendly and helpful. Definitely include the breakfast option with your room. It is worth it! Delicious with a large variety of breakfast items! We enjoyed the beach views and rooms with balconies. The adults liked having shopping close by, as well as a variety of restaurants. We loved the pool and the beach! We all enjoyed being about to stroll along the Boulevard. We'll be back!"

"The hotel itself it's clean the morning staff Letty was friendly helpful and polite but the evening staff lady on the other hand was rude and very Curt. The room smell like mold, mildew and oder couldn't put my finger on the right word there was mold on the walls. the AC control is only one speed. You can hear everything from the rooms above to the side and below you. I couldn't get a good night's sleep the three nights I stay there because it was so loud and noisy."

"The internet is an absolute disaster. It didn’t work at all in my room and was on and off in the lobby. When I reported it to staff, they said there was nothing they could do. "

"The location is excellent, staff is quite polite but there is no hot water, I know it is hot but sometimes people can not handle it. "

"Poor customer service, manager was never never available, The customer service is very poor and personnel is not able to help. Very bad attitude at the reception."

"Yes"

"Todo bien"

"Beach view was foggy and not clear because the windows were old and dirty Room smelled like pee We had one dull day without electricity and no hot water Needs renovation Pillows were horrible The chair in room was torn old and dirty The floor was dirty moldy and nasty , didn’t even feel safe to shower without flip flops Beds small even tho they advertise queen beds Very uncomfortable Rusty laugage stand / holder Needs renovation ASAP"