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Reviews of Homewood Suites by Hilton Houston-Kingwood Parc-Airport Area

3 out of 5
Homewood Suites by Hilton Houston-Kingwood Parc-Airport Area
23320 Highway 59 N, Kingwood, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 300 out of 448 reviews" "
Rating 8 - Good. 93 out of 448 reviews" "
Rating 6 - Okay. 31 out of 448 reviews" "
Rating 4 - Poor. 15 out of 448 reviews" "
Rating 2 - Terrible. 9 out of 448 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shana

Travelled with family
Liked: Cleanliness, property conditions & facilities
The space was clean and the hotel was quiet. The rooms while clean could use some updating. The couches looked really old
Stayed 2 nights in May 2024

2/10 Terrible

Yan

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Elisse Kim on 20 May 2024
Thank you for taking the time to providing us with your feedback. We are saddened to hear that you did not enjoy your stay with us. We hope that if you are ever in the Kingwood area, you will allow us to make it up to you.

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Elisse Kim on 23 Apr 2024
Thank you for taking the time to provide your valuable feedback. We apologize that you did not enjoy your stay with us. If time allows, please reach out to us directly so we can rectify this for you. We hope that if you are ever in the Kingwood area, you allow us to make it up to you. Have a great week.

10/10 Excellent

Gary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Mar 2024
Response from Elisse Kim on 18 Mar 2024
Thank You for taking the time to provide us with your feedback. We are glad to hear that you enjoyed your stay with us. We hope to see you again soon!

4/10 Poor

Ram, Dublin

Travelled with family
Disliked: Property conditions & facilities
Hotel was okay. However, the bathtub in our room did not drain properly. We just had sitting water. Coffee during breakfast was not refilled without asking for it to be refilled.
Stayed 2 nights in Feb 2024
Response from Elisse Kim on 28 Feb 2024
Thank you for taking the time to provide us with your valuable feedback. I apologize that you did not enjoy your stay with us. We hope that if you are ever in the Kingwood area again, you allow us to make it up to you. Have a great week!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Feb 2024
Response from Elisse Kim on 28 Feb 2024
Thank you for taking the time to provide us with your valuable feedback. We are glad to hear that you enjoyed your stay with us. We hope that if you are ever in the Kingwood area again, you decide to stay with us. Have a great week!

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went well.
Everything went well.
Stayed 1 night in Feb 2024
Response from Elisse Kim on 19 Feb 2024
Thank you for taking the time to provide us with your valuable feedback. We are elated to hear that you enjoyed your stay with us. We are hoping that you decide to stay with us again, if your travels bring you back to Kingwood. Have a great week!

10/10 Excellent

Ella Mae

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly. The property has a very welcoming atmosphere. The rooms were nice and clean.
Stayed 1 night in Feb 2024
Response from Elisse Kim on 19 Feb 2024
Thank you for taking the time to provide us with your valuable feedback. We are elated to hear that you enjoyed your stay with us. We are hoping that you decide to stay with us again, if your travels bring you back to Kingwood. Have a great week!

10/10 Excellent

Margo

Travelled with family and small children
Clean and welcoming
Stayed 1 night in Feb 2024
Response from Elisse Kim on 4 Feb 2024
Thank you for taking the time to provide us with your feedback. We are elated to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service and I am glad our team was able to provide you with that. We hope that if your travels bring your back to the Kingwood area, you decide to stay with us again! Thank you and have a great weekend!

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
I love to stay at that suit The staff are nice and helpful
Stayed 5 nights in Jan 2024
Response from Elisse Kim on 4 Feb 2024
Thank you for taking the time to provide us with your feedback. We are elated to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service and I am glad our team was able to provide you with that. We hope that if your travels bring your back to the Kingwood area, you decide to stay with us again! Thank you and have a great weekend!

10/10 Excellent

Michelle

Stayed 1 night in Jan 2024
Response from Jenni Vera- Assistant General Manager on 19 Jan 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you gain as a guest in our hotel.

6/10 Okay

Gregory A

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The A/C in the room didnt work properly. It wouldn't turn on cold and the fan option randomly turn on and off. Room smelled a little old/moldy. Don't get room 128, it's right by the door that leads outside and people were in and out all night.
Stayed 1 night in Jan 2024
Response from Jenni Vera- Assistant General Manager on 10 Jan 2024
Mr. Gregory A,Thank you very much for your recent visit to the Homewood Suites by Hilton - Kingwood Parc. I am very sorry that we were not able to provide you with the quality of services and amenities you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have an exceptional experience at Homewood Suites. I greatly appreciate your feedback, and only hope these issues you encountered during your stay do not stop you from visiting us again.

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast
Stayed 3 nights in Jan 2024
Response from Jenni Vera- Assistant General Manager on 10 Jan 2024
Dear Andre,Thank you for your positive comments. I am so glad to hear that you enjoyed our breakfast! I hope your next stay is just around the corner. Please call us if there is anything we can help you with.

10/10 Excellent

Cheryl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment type hotel with great beds.
Stayed 2 nights in Dec 2023
Response from Jenni Vera- Assistant General Manager on 21 Dec 2023
Hello Cheryl,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you gain as a guest in our hotel.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uber Clean Hotel, Perfect for Quick Business Trips
Perfect for a quick business trip. Best part is SUPER CLEAN - staff takes a lot of pride here in how clean everything is. Probably the most important thing in a stay for me at least - a clean place to sleep.
Stayed 1 night in Dec 2023
Response from Jenni Vera-Assistant General Manager on 7 Dec 2023
Hello,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Marsha

Stayed 1 night in Nov 2023
Response from Elisse Kim on 6 Dec 2023
Thank you for taking the time to provide us with your feedback. We are glad to hear that you enjoyed your stay with us. We hope that if you are ever in the Kingwood area, you decide to stay with us again. Happy Holidays!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every time we go to Houston we stay there it’s very clean and service is awesome.
Stayed 2 nights in Oct 2023
Response from Linda on 28 Oct 2023
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Friendly and helpful staff, clean room, very good breakfast bar.
Stayed 2 nights in Oct 2023
Response from Linda on 28 Oct 2023
Thank you

8/10 Good

Tara

Liked: Cleanliness, staff & service
Couch in really bad condition tears in material and super uncomfortable to sit on.
Stayed 2 nights in Aug 2023

10/10 Excellent

Evelyn, Burleson

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will stay again. Plenty of space for a big family
Stayed 1 night in Jul 2023
Response from Elisse Kim on 8 Aug 2023
Thank you for taking the time to provide us with your valuable feedback. We are elated to hear you enjoyed your stay with us and we hope you come to visit us if your travels bring you back to Kingwood, Texas.

6/10 Okay

Yanel

Stayed 1 night in Feb 2023
Response from Elisse Kim on 8 Aug 2023
Thank you for taking the time to provide us with your valuable feedback. We are saddened to hear that you did not enjoy your stay with us. If time allows, please contact me directly so that I can gain perspective and rectify the situation. I hope that if you are ever in the Kingwood area, you decide to stay with us again.

10/10 Excellent

Sheila

Stayed 3 nights in Jul 2023
Response from Elisse Kim on 8 Aug 2023
Thank you for taking the time to provide us with your valuable feedback. We are elated to hear you enjoyed your stay with us and we hope you come to visit us if your travels bring you back to Kingwood, Texas.

8/10 Good

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Elisse Kim on 8 Aug 2023
Thank you for taking the time to provide us with your valuable feedback. We are saddened to hear that you did not enjoy your stay with us. If time allows, please contact me directly so that I can gain perspective and rectify the situation. I hope that if you are ever in the Kingwood area, you decide to stay with us again.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Elisse Kim on 8 Aug 2023
Thank you for taking the time to provide us with your valuable feedback. We are elated to hear you enjoyed your stay with us and we hope you come to visit us if your travels bring you back to Kingwood, Texas.

6/10 Okay

Katherine

Stayed 2 nights in Jun 2023
Response from Elisse Kim on 8 Aug 2023
Thank you for taking the time to provide us with your valuable feedback. We are saddened to hear that you did not enjoy your stay with us. If time allows, please contact me directly so that I can gain perspective and rectify the situation. I hope that if you are ever in the Kingwood area, you decide to stay with us again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Elisse Kim on 8 Aug 2023
Thank you for taking the time to provide us with your valuable feedback. We are elated to hear you enjoyed your stay with us and we hope you come to visit us if your travels bring you back to Kingwood, Texas.

8/10 Good

Summer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
new hotel, comfortable stay for family of 5
staff was nice, breakfast was ok, room was clean and beds comfortable but the room was hot the Ac Would not cool, even if we pushed it super low. toiletries could be better products and towels could be more plush.
Stayed 2 nights in Jun 2023

10/10 Excellent

Gilda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Jenni Vera-Assistant General Manager on 3 Jun 2023
Dear Gilda,Thank you for taking the time to review your most recent stay. We hope to see you again soon.

8/10 Good

Phyllis

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Restroom
The comode needs replacing on handy cap side room128
Stayed 1 night in May 2023
Response from Jenni Vera-Assistant General Manager on 3 Jun 2023
Dear Phyllis,Thank you for taking the time to review your most recent stay. We hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Jenni Vera-Assistant General Manager on 3 Jun 2023
Dear John,Thank you for taking the time to review your most recent stay. We hope to see you again soon.

6/10 Okay

William

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Apr 2023
Response from Jenni Vera-Assistant General Manager on 3 Jun 2023
Dear William,Thank you for taking the time to review your most recent stay. We hope to see you again soon.

2/10 Terrible

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Horrible service. Horrible. I booked two queen beds and they said they didnt have available and tried charging me more when I checked in. My nine year old had to sleep on a sofa because the sofa bed wasn't made. Don't stay here.
Stayed 2 nights in Mar 2023

8/10 Good

sumera

Travelled with family and small children
Liked: Cleanliness, staff & service
This property is a bit outdated. The shower head was terrible, very low pressure. Rooms are spacious, customer service is good. Breakfast options were ok.

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time in a 3 week time frame that I stayed there. Came in for surgery and was very comfortable in the suite. It has every amenity you can think of. Very pleased with both stays.
Stayed 1 night in Feb 2023

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best
Best service ever… with an outstanding breakfast and coffee all day… are you kidding.
Stayed 3 nights in Feb 2023

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about the hotel, we really enjoyed our stay. One thing is you can get lost inside the hotel, the room numbers are weird and confusing
Stayed 1 night in Jan 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Exceptions breakfast! Hard to find, sign is unlighted and small.
Stayed 1 night in Jan 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for our stay.
Stayed 1 night in Jan 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was consistently friendly, helpful, and effective in their actions. Thanks for a great stay!

10/10 Excellent

Mary

Stayed 1 night in Jan 2023

10/10 Excellent

Lorraine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and conveniently located to food & shopping, not in an overly busy area.
Stayed 1 night in Jan 2023

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Breakfast was adequate but boring. More fruit would help. Suite would be nice for busines traveler.
Stayed 3 nights in Dec 2022

10/10 Excellent

hassan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Clean facility , good location Breakfast was ok , not very rich. There was room for more variety
Stayed 4 nights in Dec 2022

4/10 Poor

Daijonia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean old raggedy
Stayed 1 night in Dec 2022

10/10 Excellent

Cayetano, Baton Rouge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was Convenient, employees were very polite especially at check-in. The room was perfect for us because it had a sitting room with a TV adore and then the bedroom.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I alway stay here when I’m in town. The service is top notch. The property is kept pristine.
Stayed 1 night in Dec 2022

8/10 Good

Seth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A great value
The room was an exceptional value for what we got vs the price paid. We had a 2 bed/2 bath suite with a kitchen and living room. It was nice. Each room had a television, which was nice and the living room had pull out bed sofa. We didn't use the pullout sofa. The included breakfast was also very good. The furniture table in the kitchen and the coffee table were very unstable and wobbly. The dishwasher wasnt secured to the underside of the counter and tipped out when the door was pulled. Parking was ample and the location was quiet and secluded. It did have washer and dryers but we didn't use those. Despite the few negatives, the value for the money was excellent and I'm positive I'll be staying here again.
Stayed 1 night in Nov 2022

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing!
Stayed 1 night in Nov 2022

8/10 Good

Catherine

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Breakfast on Saturday began too late. We stayed there for a competition and couldn't get breakfast before we left. To-go containers of yogurt, and more grab and go options in addition to the other items would've been nice.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great. The fact that you have to go through the lobby to get to your room is very important to us. The room was very roomy, we had 2 kids come stay and there was plenty of room for the 4 of us. The breakfast was wonderful. Can’t think of anything we’d change. We will stay there again.
Stayed 1 night in Nov 2022