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"Staff was great"

"family friendly environment Breakfast was good."

"The ladies at the reception were terrible more especially the short lady very rude and arrogant,it was my birthday I was supposed to spend 3days but we ended up spending 2days due to toilet always getting blocked,never seen a hotel without intercom you will always have to go to the reception,no quality movies on the screen and we told the receptionist and they couldn’t help again instead there reply’s were rude.i can never go back to such hotel.total waste of money."

"Can’t beat the convenience when traveling into or out of Terminal 5. The hotel is beautiful, peaceful, extremely comfortable with wonderful rooms, fantastic spa, and an amazing breakfast buffet. "

"Clean & welcoming, with friendly & efficient staff, the hotel is ideally situated for Terminal 5. The pod was new to us, but was easy to use & again, it was an efficient service."

"Good"

"The staff were friendly and helpful and they facilities were clean. Breakfast was very busy but handled efficiently. Haven't stayed before and would definitely stay again. "

"Shower didn’t work right (too high, leaked on the floor, etc.) and there was a wet spot/stain on the room’s floor as we got there (like something had been spilt or leaked from the ceiling but neither hadn’t). "

"Reception staff were very helpful and provided clear guidance for the various public transport options. Breakfast was better than expected. Room was very quiet and just what we needed after a long day of travel."