Hotel berdekatan Heavenly Massage

"I booked my trip back in January. We planned to stay the weekend in Hoffman Estates because my daughter graduated the weekend of May 17. We were expected to check in May 16, and before we arrived for check in the hotel was already trying to process a payment. I’ve never booked anyplace and a payment was collected before I could even arrive. They made 3 attempts and they were all declined because I keep my card locked for obvious reasons. Someone from the hotel ended up calling and asking if I...

"My first choice of where to stay. "

"The breakfast was lack luster even for an included continental breakfast, and the indoor pool was so cold even my daughter didnt want to be in it. And she like most kids usually has to be told when to get out of the pool even if its too cold for her own good. And, the pool was the main reason we went with this property instead of a less expensive option"

"The fire alarm went off at 5am. I had to leave with only 3 hours sleep on Mother’s Day. Nobody apologized or anything. "

"Only comment.....coffee could be stronger."

"Hotel is OK, guest are not"

"Satisfied"

"Very nice, except paying for parking"

"Hotel staff were friendly and helpful, rooms were clean, good location near lots of shopping and food."

"Very pleasant stay. Friendly staff and very clean room. "

"Clean room"

"We had a family emergency and had to get a room last minute. We booked our room on Expedia. We arrived shortly after 11 pm. Noone was on site to check us in. Over a house phone we were told they didn't have a two-bed room and they transferred us to another location about 15-20 minutes away. When we got there we talked to somone on the house phone who let us in but had no knowledge of the transfer. He eventually gave us a room and left a note for the day staff."

"Clean room with no hassle processes."

"Good parking and clean room"

"Beds are like rocks. Asked for help nothing from staff or manager. Ran outa hot water. Kids playing soccer in halls extra charge for service animal without telling you."

"Our room (102) was very spacious, clean and nice but we had a ongoing problem with the toilet in our bathroom because it wouldn’t flush most of the time and I kept having to use a plunger almost every time me and my partner used the bathroom. It was quite annoying and made me very irritated I was doing this consistently while being on “vacation”. Also the netflix wasn’t working the the first night for us as well but it did start to work the second night."

"This room was so nice and clean, it had enough luxury without being too much and we got everything we needed for a reasonable price. I thank the staff for getting us what we needed soon after requesting it. This hotel is also in a nice community ,this is hands down by far the best room we've had in a long time, Thank you and I highly recommend to anyone who will be in the Schaumburg area to consider this hotel. 10 stars."

"Good location"

"the room was pretty large with sofa bed. We were only 2, but the sofa bed can easily accomodate 2 more. With the wall separation, it does look like a separate room. Love hyatt"

"The breakfast had a good variety"