4/10
Our stay at this hotel was extremely disappointing. The hotel was run-down and dilapidated. We booked for the spa pool and heated swimming pool, but they weren't working in our tower. Staff reluctantly gave us access to Tower 1s pool, which was dirty and lukewarm.
The rooms were average, but inconsistent. Curtains were falling off rails, dining chairs were worn out, and rugs were filthy. Lifts were slow and some weren't working.
When my daughter left board games behind, I contacted the hotel, but they didn't follow up. We had to contact the new guests ourselves, who kindly returned the items. Unhelpful staff and poor service. Wouldn't recommend.
Dhanesh
Menginap 2 malam pada Jul 2025