Terletak di Gold Coast, Couran Cove Island Resort berada di pantai. Cavill Avenue disarankan untuk dikunjungi jika anda ingin membeli-belah, sementara mereka yang ingin menikmati tarikan popular kawasan boleh mengunjungi Warner Bros. Movie World dan Dreamworld. Mengembara bersama kanak-kanak? Pertimbangkan WhiteWater World dan Slideways - Go Karting World. Ambil peluang untuk menerokai kawasan untuk mencari aktiviti menyeronokkan seperti denai kembara/berbasikal. Layari panduan perjalanan Gold Coast kami
4216 Gold Coast, South Stradbroke Island, QLD, 4216
Tempat berdekatan
South Stradbroke Island Conservation Park
3 min berjalan kaki - 0.3 km
Restoran
Taste My Bean
Enzo’s Cucina
Cafe 7
Serengeti Cafe
Millie Weirs Fish And Chippery
Tentang hartanah ini
Couran Cove Island Resort
Mewah bagi tempat peranginan mesra keluarga di tepi lautan
Pertimbangkan penginapan di Couran Cove Island Resort dan manfaatkan marina, bar kolam dan kedai mudah beli. Tempat peranginan ini ialah tempat yang amat sesuai untuk berjemur di bawah sinaran matahari dengan berhadapan pantai, bola tampar pantai dan memancing. Di 3 restoran di tapak, nikmati Sarapan, Makan tengah hari, Makan malam, menu kanak-kanak dan masakan tempatan dan antarabangsa. Kelas yoga ditawarkan di gimnasium 24 jam; perkara lain untuk dilakukan termasuk racquetball/skuasy, bola tampar dan bola keranjang. Tetamu juga boleh menjangka untuk mencari golf miniatur, kedai kopi/kafe dan taman.
Anda juga akan menikmati manfaat berikut semasa penginapan anda:
2 kolam renang terbuka dan kolam kanak-kanak, bersama dengan kerusi lepak pantai
Tempat letak kenderaan mudah diakses kerusi roda tersedia
Makanan dan minuman
1 bar tepi kolam
1 bar/ruang istirahat
1 kedai kopi/kafe
3 restoran
Restoran di tapak hartanah
Poolside Cafe, Spa Island
Portside Cafe
The Marlin Bar
Aktiviti menarik
2 gelanggang tenis terbuka
2 kolam renang terbuka
Berkayak
Bersiar-siar dengan motobot
Bilik permainan/arked
Bola keranjang
Bola tampar pantai
Bot bermotor peribadi
Gimnasium 24 jam
Golf mini
Kelas yoga
Kolam kanak-kanak
Meja biliard/pool
Memancing
Racquetball/skuasy
Sewaan basikal
Taman permainan
TV di ruang bersama
Mesra keluarga
2 kolam renang terbuka
Bilik permainan/arked
Dapur dalam bilik
Golf mini
Katil bayi (surcaj)
Katil sofa dalam bilik
Kedai runcit/mudah beli
Kemudahan dobi
Ketuhar gelombang mikro dalam bilik
Kolam kanak-kanak
Peti sejuk dalam bilik
Taman permainan
Kemudahan
Kedai runcit/mudah beli
Kemudahan dobi
Meja/kaunter hadapan waktu terhad
Peti besi di meja/kaunter hadapan
Perkhidmatan tetamu
Bantuan lawatan dan tiket
Pengemasan (mingguan)
Perkhidmatan perkahwinan
Perkhidmatan perniagaan
3 bilik mesyuarat
Pusat persidangan (ruang seluas 329 meter persegi)
Kawasan luar
Di pantai
Di pelantar laluan/sesiaran
Di persisiran
Gril barbeku
Kerusi lepak tepi kolam
Marina
Taman
Tempat berkelah
Kebolehcapaian
Jika anda mempunyai permintaan untuk keperluan kebolehcapaian tertentu, sila hubungi hartanah menggunakan maklumat pada pengesahan tempahan yang diterima selepas membuat tempahan.
Meja pendaftaran mudah diakses kerusi roda
Mudah diakses kerusi roda (mungkin mempunyai batasan)
Restoran mudah diakses kerusi roda
Tempat letak kenderaan mudah diakses kerusi roda
Tingkat atas hanya boleh diakses melalui tangga
Lain-lain
1 tingkat
Dewan bankuet
Dibina pada 1988
Kawasan merokok yang dikhaskan
Seni bina Art Deco
Kemudahan bilik
Bilik tidur
Cadar disediakan
Katil bayi (surcaj)
Katil sofa
Bilik mandi
2 bilik mandi persendirian
Kelengkapan dandanan diri percuma
Pengering rambut
Tab mandi dan pancuran mandi berasingan
Tuala disediakan
Hiburan
TV pintar 52-inci
Makanan dan minuman
Alat memasak, pinggan mangkuk dan perkakas dapur
Cerek elektrik
Dapur
Dapur
Ketuhar gelombang mikro
Pembancuh kopi/teh
Peti sejuk
Lain-lain
Kipas siling
Meja
Seterika/papan seterika
Sistem pemanasan
Telefon
Dasar
Daftar masuk
Masa mula daftar masuk: 14:30; Masa tamat daftar masuk: 17:00
Umur minimum daftar masuk - 18
Daftar keluar
Daftar keluar sebelum 10:30
Daftar keluar lewat tertakluk kepada ketersediaan
Fi daftar keluar lewat akan dikenakan
Daftar keluar ekspres tersedia
Arahan daftar masuk khas
Tetamu perlu berpindah melalui bot ke hartanah; tetamu hendaklah menghubungi hartanah sekurang-kurangnya 72 jam sebelum perjalanan, menggunakan maklumat hubungan pada pengesahan yang diterima selepas membuat tempahan
Hartanah ini menawarkan pengangkutan pindahan dari terminal feri (surcaj boleh dikenakan); untuk pengaturan pengambilan, tetamu mesti menghubungi hartanah 24 jam sebelum tiba, menggunakan maklumat hubungan pada pengesahan tempahan
Hartanah mengenakan caj sebanyak 1.5 peratus untuk pembayaran menggunakan kad kredit
Meja sambut tetamu dibuka setiap hari dari 7:30 - 17:00
Kakitangan berada di meja sambut tetamu untuk masa yang terhad
Hartanah ini tidak menawarkan daftar masuk selepas waktu operasi
Untuk apa-apa soalan, sila hubungi hartanah menggunakan maklumat pada pengesahan tempahan
Maklumat yang disediakan oleh pihak hartanah mungkin diterjemahkan menggunakan alat terjemahan automatik
Harap maklum bahawa Eco Cabins terletak 1.5 kilometer jauhnya dari kawasan marina dan meja sambut tetamu.
Kaedah akses
Meja sambut tetamu (waktu terhad)
Haiwan peliharaan
Haiwan kesayangan tidak dibenarkan (haiwan perkhidmatan dialu-alukan dan dikecualikan daripada fi)
Kanak-kanak dan katil tambahan
Kanak-kanak adalah dialu-alukan
Tempat tidur bayi (katil bayi) boleh disediakan dengan bayaran sebanyak AUD10.00 semalam
Jenis bayaran hartanah
Maklumat penting
Fi
Anda akan diminta membayar caj-caj berikut di hartanah. Fi mungkin termasuk cukai yang berkenaan:
Deposit: AUD 250.00 setiap penginapan, sepenginapan
Kami telah menyertakan semua caj yang disediakan kepada kami oleh hartanah.
Kemudahan tambahan
Bayaran pengangkutan ulang-alik lapangan terbang: AUD 38 (perjalanan pergi balik)
Daftar keluar lewat tersedia dengan fi (tertakluk pada ketersediaan)
Bayaran katil bayi: AUD 10.00 semalam
Caj kad kredit tertakluk kepada surcaj sebanyak 1.5 peratus
Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.
Untuk makluman anda
Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
Pengenalan bergambar keluaran kerajaan dan kad kredit mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
Nama pada kad kredit yang digunakan untuk membayar caj sampingan semasa daftar masuk hendaklah sama dengan nama utama dalam tempahan bilik
Hartanah ini menerima kad kredit, kad debit dan wang tunai
Ciri-ciri keselamatan di hartanah ini termasuk pengesan asap
Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai
Harap maklum bahawa norma budaya dan dasar tetamu mungkin berbeza mengikut negara dan hartanah; dasar yang disenaraikan diberikan oleh hartanah
Perkara yang kami harus menyebut
Hartanah ini tidak mempunyai lif
Akses kolam renang tersedia dari 7:00 hingga 21:00
Soalan lazim
Adakah Couran Cove Island Resort mempunyai kolam?
Ya, hartanah ini mempunyai 2 kolam renang terbuka dan kolam kanak-kanak. Akses kolam dari 7:00–21:00.
Adakah Couran Cove Island Resort mesra haiwan kesayangan?
Tidak, hanya haiwan perkhidmatan dialu-alukan di hartanah.
Apakah masa daftar masuk di Couran Cove Island Resort?
Masa mula daftar masuk: 14:30; Masa tamat daftar masuk: 17:00. Daftar masuk selepas waktu operasi tidak tersedia.
Apakah masa daftar keluar di Couran Cove Island Resort?
Daftar keluar adalah jam 10:30. Daftar keluar lewat tersedia dengan fi (tertakluk pada ketersediaan).
Di manakah terletaknya Couran Cove Island Resort?
Mudah ditujui dari South Stradbroke Island Conservation Park dan Southern Moreton Bay Islands National Park, tempat peranginan di Gold Coast ini terletak di pelantar laluan dan di pantai. Tarikan kawasan turut termasuk Marina Sanctuary Cove dan Pimpama Conservation Park.
Bolehkah saya membatalkan tempahan saya secara percuma dan terima bayaran balik penuh?
Ya, hartanah ini menawarkan pembatalan percuma untuk kadar bilik tertentu, kerana fleksibiliti itu penting! Sila rujuk dasar pembatalan hartanah di laman kami untuk mendapatkan butiran lanjut tentang sebarang pengecualian atau syarat.
Ulasan
Couran Cove Island Resort Ulasan
7.6
Baik
Semua ulasan ditunjukkan daripada pengalaman tetamu sebenar. Hanya pengembara yang telah menempah penginapan dengan kami boleh menyerahkan ulasan. Kami mengesahkan ulasan berdasarkan garis panduan kami dan menerbitkan semua ulasan, positif atau negatif.Maklumat lanjutTerbuka dalam tetingkap baharu
7.4
Kebersihan
8.0
Lokasi
7.4
Kakitangan & perkhidmatan
6.6
Keadaan hartanah & kemudahan
Penilaian 10 - Cemerlang. 142 daripada 469 ulasan
10 - Cemerlang
142
Penilaian 8 - Baik. 163 daripada 469 ulasan
8 - Baik
163
Penilaian 6 - Boleh diterima. 88 daripada 469 ulasan
6 - Boleh diterima
88
Penilaian 4 - Lemah. 52 daripada 469 ulasan
4 - Lemah
52
Penilaian 2 - Teruk. 24 daripada 469 ulasan
2 - Teruk
24
Ulasan
Disahkan
8/10 Baik
Vincent
16 Jan 2023
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Beautiful island staff were amazing and rooms are great
Vincent
Disahkan
10/10 Cemerlang
Karina
8 Nov 2022
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Perfect place to escape from cities and blend with nature and wildlife. Relaxing and recharging experience. Highly Recommended!
The property is very unique, we had a wonderful stay. The staff were super friendly - especially Lorana - they had some great bars, stunning setting, lovely wildlife with friendly kangaroos and a relaxed atmoshere. Parts of the resort could do with a bit of love, but the great atmosphere made up for that. Some lovely bush walks as well.
Deborah
Disahkan
6/10 Sederhana
Sam
5 Nov 2022
Sukakan: Kebersihan
Atmosphere is nice, the dinner is crap and they wouldn’t let me cancel without paying the full night 2 days before I was due to arrive. Second time I’ve been there, won’t be rushing back.
Would have been absolutely amazing when it first opened. Loved being able to cycle anywhere, the staff were incredibly friendly and the amenities that were still open were great. The downside is the ferry/taxi cost in getting there if you don’t have your own boat and you’re basically stuck with what you brought (the convenience store is just a few shelves and mostly closed) or their menu. Will also have to remember to stay indoors at dusk next time as the mozzies were plague proportions - but we still want to go again :)
Mi
Menginap 3 malam pada Sep 2022
Disahkan
6/10 Sederhana
Linda
15 Mei 2022
Sukakan: Kebersihan
Tidak sukakan: Kemudahan
Property is uniquely located. Place was full of guests and only one place to eat on a Saturday night - food choices were minimal. We ordered to eat in and they brought out takeaway so we did - but no condiments for the dishes. Cafe was shut, pizza oven not working and quite obviously the place was well understaffed for the volume of guests.
Linda
Menginap 1 malam pada Apr 2022
Disahkan
4/10 Lemah
Hayden
8 Jan 2023
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The area is beautiful, nice contact with nature , but the facilities are all run down, staff were rude and unhelpful , specially receptionist , amenities broken in the room, room dirty. This place has potential but needs to be looked after. No activities for kids. No transport offered to and from the room, no biggies to be rented out. Seu difficult to get around with kids .
Hayden
Disahkan
10/10 Cemerlang
Tracey
11 Sep 2022
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The staff were so helpful right from the beginning...rebooked our Ferry for us when we wanted to change the time and let us have a late check out for a very good price.
The unit was stayed in was lovely and spacious, beautifully decorated and clean. Great balcony and lovely water views. My daughter absolutely loved the amenities..bike hire was great cos we could explore the island and see the surf beach.
Only minuses: walls are very thin so you can hear neighbours a bit too easily...fortunately though, we had very quiet neighbours. Also, I recommend putting a non-slip mat in bath...I slipped when getting out and have a big bruise on knee from hitting it on the sharp outer edge of bath.
Tracey
Menginap 1 malam pada Sep 2022
Disahkan
6/10 Sederhana
Leanne
23 Sep 2022
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Everything is rundown. Choice of food is limited. Also no gluten free options. Staff weren’t helpful, just doing minimum work. When we researched how much it was to buy a unit and saw that body corp is $218/wk there is no reason for the resort and facilities being so rundown.
Leanne
Menginap 2 malam pada Sep 2022
Disahkan
2/10 Teruk
Roberto Vieira
31 Dis 2022
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Apartment was terrible dirty with dead cockroaches in the cutlery drawer and their feces all over the place. The dining table is in the balcony and was full of birds pup as well.
The property and facilities are outdated and useless.
The restaurant is short on offering and there’s only one working the others are closed permanently
Going to the beach is an adventure as there’s no transportation or pram or wheelchair possible way to get there
I can keep going…
Roberto Vieira
Disahkan
2/10 Teruk
Steve
26 Feb 2023
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
All the facilities were closed. Staff did not know much. It was so bad we asked Expedia to move us. Couldnt get food. Couldnt do anything as nothing was open. Walking tracks closed. It was awful
Steve
Menginap 9 malam pada Feb 2023
Disahkan
4/10 Lemah
Nicole
2 Ogo 2022
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Severely run down
Broken toilet seat and really dusty. Bedding requests apparently never received so kids weren’t happy. Extremely understaffed. Staff were trying their best but just can’t cope.
Overcharged for a whole room. Direct phone number is disconnected
Nicole
Menginap 1 malam pada Jul 2022
Disahkan
8/10 Baik
Claire
19 Jan 2023
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We liked that the property had great pool options for young and older guests. Main resort area and accomodation was wheelchair friendly however of three wheelchair toilets, only one was open. The room was clean and big, however no housekeeping and no wifi. Ferry driver Matt was nice and helpful.
Rundown and unkempt facilities, only one place to dine for dinner with tiny & pricey menu with desserts listed but not available for the whole stay, broken hire equipment with long wait periods for some items, staff available were nice but VERY understaffed, long waits for takeaway lunch (30 minutes just in queue), no information or communication on how to hire equipment or extra activities - had to seek this out ourselves, no access to activities listed on website such as massage, buffet, spa and more.
Claire
Disahkan
8/10 Baik
Anna
5 Jan 2023
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I had read previous visitor reviews, so I was expecting facilities to be not maintained and aged. When I arrived I was pleassantly surprised. The resort offered a budget resort style experience that we loved. It was easy going and great for kids. Our one bedroom lagoon view apartment was a generous size and clean, although the kitchenette was very small and difficult to cook in due to the minimal benchspace for food prep. We didnt eat at the restaurants because we had been advised that vegetarian options were low so we brought all our food with us. The pool was fabulous! Kids loved it. And the bike hire allowed us to explore the island areas on sealed roads without cars or traffic. Overall, It felt like a relaxed, easy going holiday in a SE Asian resort back in the early 2000's - I loved it!!
Anna
Disahkan
4/10 Lemah
Kimberley
16 Jan 2023
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Be prepared for this to be the most expensive crap hole you’ve stayed at.
The resort is seriously falling apart around you - paths in disrepair, rotten wooden railings, rusty bikes, kayaks with holes.
The cabin we stayed in the flames from the gas cook top kept going out so needed a watchful eye to make sure we didn’t get gassed out. Rust marks on the sheets. Water damaged floors.
The photos do not match the reality.
The meal prices are exorbitant for the quality you actually receive, the wait times for ordering meals and drinks can reach anywhere up to 30 minutes just to order and then 30-45 minutes for the food to arrive.
They did not have any desserts listed on the menu, only ice creams ($5 for a paddle pop)
Cans of soft drink are $5.
Coffee lines in the morning were ridiculous, with only one staff member taking the orders and making the coffee.
Be prepared and Take your own snacks and drinks - ignore the rule of not taking your own alcohol, they don’t seem to really care.
We did have the experience of watching influencers the resort had hired for advertising opportunities,
Take cash as they charge $1 every time you use eftpos. Don’t bother tipping. Service is not worth it.
Kimberley
Disahkan
2/10 Teruk
Jamie
27 Feb 2023
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Should have checked the recent reviews. This section of the island is in strife with Electricity and Gas being switched off and the locals of the Cove living off generators or just leaving the island. It’s a sad situation for them.
Most of the features listed in the booking ad were not in use.
- No Cafe
- No Watersports
- No Fitness Centre
- No Park
- No Bowls
- Only 1 place to eat with very limited choice
- worse of all, the pool was not in use.
We were told that the pool was out of order only 24 hours prior meaning there was no time to notify us. We were able to later find out from a local that the pool was out of use for a week and they believe it will not come back into use and that this was the beginning of the end.
Many of the units there are up for sale and there are regular break ins caused by Drug issues.
We tried to leave on the same day only to find out the 4.30pm Ferry was not on that day (Saturday) then left the next day. We just got our refund. The only restaurant shut at 7.30pm and we were in the room by 7.15pm counting down the hours to leave. Even though there seemed to be wifi, it wouldn’t connect. I asked one of the kitchen stuff about this and he said, “I thought there was never any wifi”
The next morning the next morning the Ferry was an hour late. We noticed distress from another person who was going to miss a flight.
This once beautiful resort is now a run down waste ground of what is used to be. It can’t have long left at this rate.
Jamie
Menginap 2 malam pada Feb 2023
Disahkan
6/10 Sederhana
Allan
2 Feb 2023
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
The resort was in a very dilapidated condition.
Allan
Menginap 3 malam pada Jan 2023
Disahkan
2/10 Teruk
Madeleine
22 Jan 2023
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I honestly don’t really know where to start.
Firstly, the facilities are abandoned. Not rundown, but abandoned. There were rusty spikes in the children’s playground. There was poo all over the pool (which the ducks loved using). In the first apartment we were in, there was black mould on lamps and the toilet didn’t work. We asked for a (paid) upgrade and the new place was better, until I discovered mould on one of the pull out mattresses.
There was almost no food options. There was no communication from staff about availability of food or facilities. We had to wait twenty minutes for service at the bar (while watching a bartender stack wine glasses) to be told that what we wanted was unavailable. No fresh fruit on the island, and ludicrously expensive for what was there (think $4 for a single serve of weetbix).
We left two days early. The receptionist didn’t care that we were leaving early, she just wanted to be rid of us.
If you’re thinking about going, keep in mind that it isn’t just old fashioned facilities that are a bit aged. These facilities are like Pripyat on the goldy, or like what happens when millionaires discard their expensive assets but still allow foolish patrons to book thinking that ‘it couldn’t possibly be that bad’. It’s bad - trust me.
Madeleine
Menginap 5 malam pada Jan 2023
Disahkan
2/10 Teruk
Trent
11 Dis 2022
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
The cove is a pleasant relaxing venue with plenty of options for activities. Although needing some upgrades in places, it is a beautiful place to holiday in. I would go back again.
Sue
Menginap 2 malam pada Nov 2022
Disahkan
2/10 Teruk
Francesco
11 Nov 2022
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Did not like that you did not let us know that their was a ferry to catch then the ferry didn’t have enough seats to carry my family
Francesco
Menginap 1 malam pada Nov 2022
Disahkan
10/10 Cemerlang
leanne
31 Okt 2022
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Peaceful beautiful scenic relaxing
leanne
Menginap 2 malam pada Okt 2022
Disahkan
10/10 Cemerlang
Ehab
9 Okt 2022
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Tidak sukakan: Kemudahan
Clean, spacious unit with amenities
Lovely bike and kayak hiring service
Good breakfast
Great playing room with tennis table, pool table and PS5
Ok swimming pool, disappointed no spa
Sport complex deserted even though huge potential for improvement
All in all, we had a great time with kids, but suitable for a short weekend, not for long stay
Ehab
Menginap 1 malam pada Okt 2022
Disahkan
2/10 Teruk
Jodie
5 Okt 2022
Disappointed
Didn’t actually stay here due to us not being aware that you can only reach this place by boat (at your own cost) and that water taxis don’t run at night. There was also no safe place to leave your car.
Jodie
Menginap 1 malam pada Sep 2022
Disahkan
8/10 Baik
Cheryl
31 Jul 2022
Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Rooms nice but service lacking
The room was clean and nice but we found the staff lacking. The reception was confusing and gave us 3 different prices for a boat berth. The bar staff were inexperienced with cocktails not tasting at all like they should. The restaurant forgot our booking even though we called a couple of times to add people. The outside of the buildings looked dirty and needed cleaning. We got locked out of our room as the lock on our door broke and when we complained were told they are old.