Kempinski Hotels & Resorts Gazirat Waraq Al Hadar hotels

"The spa services were amazing! "

"Free pickup from the airport was great. Nice breakfast. Decent room and perfect location. "

"Frankly, the quality of the room service food was unsatisfactory. The Director of Culinary (Mr Ezzat) personally paid us a room visit and was deeply apologetic. He erased our charge for the food and offered to make it right. "

"room was decent. quite noisy in the hallways. We had room 115 the first night and a hot tub room the second night. Room 115 had a plugged shower drain."

"Points positifs:Hôtel près des pyramides et du grand Musée. Situé dans un quartier bouillonnant d’activités. Personnels gentils. Points négatifs: un peu loin du Nil du centre ville ainsi que les autres attractions. Entrée de l’hôtel n’est pas évident. Même l’adresse n’était pas évidente pour les chauffeurs de taxi et Uber. Le Petit déjeuner n’était pas attrayant."

"Viaje Hotel should not be listed on Expedia. The property shown in the photos does not resemble the reality at all. What appears online looks like a concept in someone’s head because what exists in reality is an unsafe, poorly maintained building that is closer to an abandoned structure than a functioning hotel. The elevator is unreliable, and the stairwell (five flights) is unsanitary with the smell of urine, visible feces, and severely damaged flooring. The room was a tiny box with unfinished walls, poor ventilation that made it difficult to breathe, no balcony as advertised, and windows that provided no sound insulation from constant outside noise. The breakfast area was equally unacceptable, with flies everywhere and food conditions that did not appear sanitary enough to eat. In more than 20+ years of travel, this is one of the worst accommodations I have ever encountered. Properties with conditions like this should not be listed on a platform travelers trust. Expedia must implement stronger vetting and on-site verification before promoting accommodations that put guests’ health, safety, and trust at risk."

"Sushi crabmeat smelled and needed to be returned. Loud music at night. Casino was closed entire time I was there. "

"The room was terrific and cleaned twice a day. The front desk made my 60th birthday very special with a room upgrade, gifts, flowers, and cake. We added on the buffet which was excellent and filling. We also added the club lounge access which was very satisfying to come back to after a long day in Cairo. The staff could not be any nicer and helpful. We enjoyed our stay and would come back for sure."

"We were only at the Novotel Hotel for an overnight layover for our trip from Cairo to Calgary, so we didn't use any of the amenities at the hotel other than our room, but it was comfortable and the staff were helpful."