"The staff was kind and very responsive on the arrival and organising the events. Checking in and out was easy, well organised.
However the facilities needed more maintenance. The rooms were mouldy and needed more ventilation. Toilet wise could be largely improved in terms of insect defecate.
Understand it’s a place surrounded by nature but also spotted a mouse in one of the rooms, the staff were quick to respond and helped checked the rooms.
The lagoon area with water was dirty "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"Really near the ferry terminal, farther from the rest of town (which means peace and quiet). Short ride into the popular areas and malls.
Amazing amazing amazing staff, that was the best part about this hotel! "
"Room is not as big as I thought it to be, but the room boasts a big bath tub which my daughter enjoyed a lot.
The breakfast spread was good with fruits, bread section, western, Japanese food and 3 live stations.
The hotel has seen better days, but it is definitely worth the price. "
"The room was clean, the lake view from my room was pretty nice, the restaurants' staff were very friendly and attentive, the overall atmosphere was good and the hotel was not overly crowded. Great that there is an Eska spa in the hotel as well.
However, there was this female frontdesk staff who was a little rude - on one of the days, I went down to the frontdesk to ask her about what the complimentary coupon for the lobby bar entails. The next morning I called the reception to check if the mini bar was complimentary, apparantly that same female staff was on duty, and she must have heard it wrongly the first day and thought I was asking about the mini bar again, so she told me in a very sassy tone that she "ALREADY TOLD ME" that it was complimentary. I went on to explain that on the previous day, I was actually asking about the lobby bar, not the mini bar in the room, but she continued to argue with me. I felt that even if there wasn't a miscomm, she should have been more patient if a guest were to ask the same question. However, in my case it was two different qns. She should keep that attitude and tonality in check, and probably be retrained. If the frontdesk struggles to answer questions from guests, I suggest that the hotel should put small notes in the room to indicate such things, or have the frontdesk staff inform us upon arrival. Details like pool operating hours and mini-bar were left out etc."
"Unexpected stay. Very clean, modern , new.
Price was reasonable. Felt safe.
Although my room faces the entrance and street light, the windows were quite sound proof. "
"Location wise, nothing in Pollux mall except one children indoor playzone. Nothing else. Prepare to travel out.
Room, 11th floor wifi not working. Couldnt connect at all. Water tap in the kitchen area seem to turn on itself. Aircon is working fine.
Room, 15th floor wifi on and off. Aircon is noisy, seems that have nit been service for awhile.
Overall, average for the price i paid. Believe hotel would be more worth it."
"It has provided queen size bed in 2 bedroom as per our request for my family of four.
Only improvement needed is to provide pots and pans, knife and cutting board.
Having a kitchen but no proper kitchen tools serves no purpose. "
During your visit to Batam, you can find the perfect gifts to bring home at Kepri Mall. While in this relaxing area, you can savour the top-notch restaurants.
Walk around the campus at Batam Polytechnic as part of your travels around Batam. Visit the shops and top-notch restaurants in this family-friendly area.
Masjid Sultan Mahmud Riayat Syah is just one of the places to see in Batam, so why not enjoy the other things to explore during your travels? While in this romantic area, find time to visit its spas.
Galang Refugee Camp is located in Galang. Galang is home to 6 hotels and other accommodation options, so you can find something with the amenities you're looking for.
Where is the best place to stay close to Galang Refugee Camp?
If I need to cancel the hotel reservation for my stay near Galang Refugee Camp, will I receive a refund?
Yes, you'll find most hotel bookings are fully refundable as long as you cancel before the hotel’s cancellation deadline, which in most cases is within 24 or 48 hours of your scheduled arrival. If your reservation is non-refundable, you might still have the option to cancel and get a refund within a 24-hour period of your booking. Add your dates and click on "Search", then you can filter by "fully refundable" to get the best deals available near Galang Refugee Camp.
