We were first given a room on the ground floor that had a broken window opening up to a parking lot. We did not feel safe and asked for a new room. The new room that we were given was smaller and did not have a refrigerator or microwave. We were told that they were unavailable and had to make a deal by throwing away our items that needed refrigeration
The next morning we were greeted with a breakfast that consisted of wet eggs, slimy oatmeal, red apples, with bad spots all over them and a selection of brown bread, white bread, white bagels, or soggy waffles that you have to put in the toaster.
We also selected this hotel because it offered a complementary shuttle to the parks. The shuttle did not keep to supposed to schedule and we were left stranded at the parks for over an hour at night during the the hours of 7 to 9 PM when there should’ve been at least four shuttles returning to collect us. We had to summon an Uber to get back to the room. When we did arrive at the room, our room key had been deactivated, and we had to return to the front desk with sleeping babies, waiting in a long line of gas, checking in to let them know the situation. At that point, I expressed my displeasure with amenities, room and the faulty, shuttle and asked if I could be released from my contract as I made the booking via Expedia. I was given a sincere apology by the front desk attendant, and told that I should at least stay the night and work out it out in the morning. Now they won’t refund.
