"The hotel is great good location, good rooms, excellent restaurant for both evening meals and breakfast.
Unfortunately check in is an absolute joke, arrived at the hotel around 3.30 pm to be told the rooms we’re not ready and would not be ready for some time, after waiting for an hour we decided to eat in the restaurant, which was excellent, as we need to be at the theatre for 7pm and would need to shower and change first. Before entering the restaurant I went to to reception to enquire how much longer the rooms we’re going to be. I was told six minutes for one, and no time forecast for the other room.
After eating back to reception to be told one room was ready but the other still was not,
I asked to see the manager who told me it was my fault as I wanted the two rooms on the same floor, not great customer service and at no time was I offered a room on a different floor earlier,I told her if they could not for fill my booking they should have not taken the booking in the fist place, I just got sorry as a response , this is such a pity as the hotel was good on all other levels"
