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"My first imporession of the entrance and Lobby is that it feels a little dark. But maybe its intentional to give it a more intimate feel. The staff was excellent. I will give the satff 6 star out of 5 if I can. It doesnt matter if it was a small matter that I ask. They have gone above and beyond and gave it they full attention. If I am ever in the area. I will definitely stay again and will recommend anyone to stay here. Just to experince the Great service and Wonderful staff they have. Much Aloha to you all. "

"Great"

"Top level staff, very clean, comfortable, and great breakfast. Will return on my next trip to Yokohama. Would highly recommend for someone looking for a reliable, comfortable place to stay."

"Good hotel for the value. "

"Nice and clean rooms with firm beds. Excellent breakfast included. Had a good stay with family before heading into Hakone the next morning. "

"Very convenient location, quiet, clean, large and comfortable room. Daily housekeeping. Very good value for money. "

"Their service was very good"

"Wonderful staff, very friendly and helpful. Room was clean, great view and easily accessible to transportation. The area is quite new and very quiet. Breakfast buffet is good, though, there isn't an egg station. But plenty of food to pick"

"The luggage storage service is very convenient for guests traveling."