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"Very nice room. Staff were more than wonderful. Location to train station is perfect. Enjoyable "

"It was my second stay at the hotel. The room was very clean and had all facilities needed. The breakfast was lovely and staff very polite and helpful. However, I was disturbed by a male staff member entering the room at 6am, there was no indication that the room was free at that point.. We shouted and the member of staff closed the door. I complained to the reception staff, one of them was not very understanding and could not grasp the severity of the incident. It was not good enough, I felt vulnerable and unsafe and nobody seemed to care. I would have rated the hotel a 10/10 otherwise. I hope a member of the management team investigates this complaint correctly and gets back to me. "

"Good location for airport obviously. Shuttle bus was bookable for the morning flight but only in half hour slots. Food and drink were good standard the night before. Room was nice and quiet. Would stay again. "

"Extremely close to the terminal, sadly wasn’t staying for very long but the room was really clean, comfy bed and a decent shower! Would definitely stay again if I’m going to T2"

"Comfortable room in a great old building. The breakfast buffet was smashing!"

"My wife and i stayed here for our Wedding Anniversary, Monday to today. Excellent staff in particular Reception, Noel & Cheys in Brasserie. Btw the back area needs a few cobwebs cleaning around glass panels, a little off-putting but no big deal. Food excellent, views suberb. Boat trips, Aquarium and steam train on the doorstep. Expedia charged an extra £40 per night for the booking, my bill from hotel was £120 less when it was presented to me, they kept that so i will book direct in future. (Do not edit that bit out, booking fee is outrageous!!) Other than that, it was a wonderful relaxing stay. Pool was a decent size too for a morning swim.Thank you to the staff for making it so nice. Cheers Graham & Linda "

"Classy. The staff was first rate. "

"Bathroom facilities were below par. Shower hard to work and toilet didn't flush properly"

"1 night stay, small room but clean and comfortable. Loved pool and gym "