Hotel Dekat El Sótano

"The quality of service varies considerably depending on the staff member. Immediately after checking in, I found many flies in my room. When I reported this to the staff, I was told it was normal."

"This hotel was beautiful! Very elegant and the rooms were huge. Massive king size bed and the bathroom and shower were first class. Loved the robes, housekeeping was top notch and the front desk staff were very helpful! We highly recommend staying here when you're in Madrid!"

"Everything was perfect. The apartment was super clean!"

"Great location. Friendly staff, especially Christian, went above and beyond to accommodate our needs."

"The friendly staff went above and beyond to make our short stay wonderful. The welcome mimosa to the surprise delivered snack to our room with wine. Our room was not ready when we arruved, when we came back later to get our keys we found they had already brought our kuggage to the room. Beautiful room with amazing views. The beautifully designed pool and sauna was relaxing Location is ideal. Our room was on the plaza and when you closed the doors the sound completely disappeared. They even...

"The staff were amazing! I truly believe that the start of a good vacation is how your hotel people receive you and this team was amazing for sure. Their patience with guests stands out most to me as I see they went above and beyond to help in any way they can. You can tell they were genuinely happy to help. They are an example of how humanity should be."

"Everyone spoke English, which is very helpful for anyone traveling abroad. The staff we're able to provide many great recommendations. The Breakfast service is not included in the cost but is absolutely worth it! And location is amazing, a short walk to Amy great sites and restaurants."

"スタッフの方の対応が素晴らしく、感謝いたします。体調が悪い友人のために尽力して下さいました。部屋も清潔で湯沸器やお茶、コーヒーも飲めます。ジャンプー、コンディショナー、ボディジェルも完備されてており、とても快適です。また洗面所の照明が明るく、身支度がとてもしやすかったです。広場の近くで交通アクセスもよく、治安も気になりませんでした。"

"Great location in the middle of it all, at a great price. The breakfast included was amazing! Will certainly come back."

"No tienen aire acondicionado funcionando apesar del calor que hacía . Hablé con la recepcionista para pedirle un abanico o si podían prender el aire acondicionado porque la temperatura en Madrid estaba con en 80 pero indica que no lo tenían abanicos y el aire una vez lo apagaron no lo pueden prender hasta la época de verano"

"Room was very clean, staff were very kind, location was very convenient."

"Room is little small. Restaurant is little noisy if you open the window"

"En Plano Barrio de las letras. Cerca del muses del Prado, Palacio de Cíbeles, Parque del Retiro. Excelente ubicacion. La habitaciòn pequeña pero limpia. Nos gustó mucho! 👍"